south west general patient login

How do I contact southwest general health center?

Southwest General Health Center is focused on delivering an excellent overall patient experience. This includes helping you understand and navigate the billing and payment process. If you have questions about a bill from Southwest General Health Center, please call 844-530-1996 toll free.

How does Southwest General provide access to my medical records?

Southwest General provides access to medical records to its patients in various ways. Patients and their Personal Representatives have the right to review and request amendments to their medical information. For more information regarding patients’ rights under the HIPAA laws, refer to our Notice of Privacy Practices webpage.

How do I make an appointment with Southwest General?

If you have any questions, please contact us our Health Connection Office at 440-816-5050 . To schedule a Southwest General appointment, call 440-816-8605. For physician appointments, call the physician office directly.

Community Service and Health Care Access Since 1920

Southwest General Health Center has been serving patients in the Greater Cleveland area from our Middleburg Heights location since 1920. That's almost 100 years of caring, compassionate and highly skilled medical care for our community.

Information for Guests of Southwest General Health Center

Information provided in the following sections is intended to help our patients, and their families and friends, have a pleasant and comforting experience when here. For your convenience, we have included information about admissions, health center amenities, patient rights, parking, visiting hours, dining options, and much more.

Southwest General Is a Smoke-Free Campus

Please note that Southwest General is a smoke-free campus. We are dedicated to creating a safe environment for our patients and visitors, as well as our physicians, nurses, support staff, associates, contractors and other members of our medical team.

For Southwest General Medical Center

If you have questions about a bill from Southwest General Health Center, please call 844-530-1996 toll free.

For Southwest General Medical Group (SGMG) Billing

If you have questions about a bill from your Southwest General Medical Group (SGMG) physician, please call 440-336-8826.

For Care Provided Prior to May 1, 2015

For questions regarding a hospital bill with a date of service prior to May 1, 2015 please call 440-816-8644 for assistance.

Get the HealtheLife app

To more easily connect to your HealtheLife account, download the free HealtheLife app for your Android device (Google Play) or iOS device (App Store). To locate the app, search for “HealtheLife.”

Securely connect your health management apps to HealtheLife

You may now connect some of the health management apps you use (e.g., fitness trackers, dietary trackers, etc.) to HealtheLife.

HealtheLife patient portal

The HealtheLife patient portal provides individuals with secure online access to portions of the electronic medical record 24/7/365. Creating an account is free and takes only a few minutes.

HOSPITAL Medical Records

To request medical records for a hospital visit or hospital stay, submit a written request to Southwest General Health Information Management using one of the following options.

SGMG PHYSICIAN OFFICE Medical Records

To request medical records from a Southwest General Medical Group (SGMG) physician office, print the Authorization Form and send the completed form to the Southwest General physician office where services were received. Call the physician’s office to obtain contact information for sending your request.

RADIOLOGY Images only

To request a CD of radiology images, print the Authorization Form and send the completed form to Radiology: Southwest General – Radiology 18697 Bagley Road Middleburg Heights, Ohio 44130

Request an Amendment to Medical Records

Patients have a right to request changes, or an amendment, to their medical record when they believe the information may be inaccurate as written. For convenience, the following form may be used to submit a request to amend the medical record.

FollowMyHealth

Get answers to questions, see test results and more with this secure online tool.

Scheduled video visits

Meet with your provider through your computer, smartphone or tablet, without leaving home.

Sign up and sign in

To sign up for FollowMyHealth, or to log into your Optum Care account, click "Sign in" below.

E-visits

Get the care you need without having to book an appointment. Send an email to your provider anytime.

Electronic medical records

View your personal health information anytime using a computer or mobile device.

Prescription renewals

Renew your prescriptions online. No need to call your provider or visit the pharmacy.

How do I sign up for FollowMyHealth?

You can register for an online account here. If you prefer, you can call FollowMyHealth support at 1-877-290-2133 .