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How to enroll in MyMSK

You can create a MyMSK account at my.mskcc.org or on the MyMSK app using your enrollment ID.

Download the MyMSK app

You can access MyMSK anytime and anywhere with the MyMSK app. Just search for “MyMSK” in the Apple App Store or Google Play. Learn more about how to download the MyMSK app and read frequently asked questions about the MyMSK app.

What is the MSK portal?

The Portal provides users with access to information and resources from MSK and allows for communications with healthcare providers and other MSK staff. Your use of the Portal does not create a patient relationship between you and MSK. The Portal is not a substitute for a medical consultation or medical advice, nor is the Portal intended to provide medical care or act as a replacement for visits with a healthcare provider. You should not rely on the Portal for managing your health. If you need medical care, contact your healthcare provider.

How to contact MyMSK Help Desk?

If you have any questions or comments about these Terms, or to close your Portal account, you may contact MyMSK Help Desk from the Message section of MyMSK or by calling 1-800-248-0593 or 1-646-227-2593.

What is the responsibility of MSK?

To the maximum extent permitted by law, under no circumstances will MSK and the MSK Parties be liable for any consequential, indirect, special, punitive or incidental damages or lost profits, whether foreseeable or unforeseeable, based on claims arising out of or related to the Portal (including, but not limited to, unauthorized access, damage, or theft of your data, claims for loss of goodwill, claims for loss of data, use of or reliance on the service, stoppage of other work or damage caused to equipment or programs from any virus or other harmful application), arising out of breach or failure of express or implied warranty, breach of contract, misrepresentation, negligence, strict liability in tort or otherwise. In the event of any problem with the Portal, you agree that your sole and exclusive remedy is to cease using the Portal.

What is a MSK release?

To the fullest extent permitted by applicable law, you release MSK and our owners, subsidiaries, affiliated companies, employees, shareholders, and directors (collectively, the "MSK Parties") from responsibility, liability, claims, demands, and/or damages (actual and consequential) of every kind and nature, known and unknown (including, but not limited to, claims of negligence), arising out of or related to disputes between users and the acts or omissions of third parties. If you are a California resident, you hereby waive any rights you may have under California Civil Code Section 1542, which says "a general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor." You also waive any rights you may have under any other statute or common law principles that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist in your favor at the time of agreeing to this release.

How to contact MSK?

You may contact the MyMSK Help Desk from the Message section of MyMSK or by calling 1-800-248-0593 or 1-646-227-2593. 6. User Information.

What is user information?

User Information. In these Terms, your "User Information" means any material that you submit to us through your use of the Portal for whatever purpose. You agree only to provide User Information that is accurate, and you agree to keep your User Information current, including your email address.

How to get a copy of medical records from MSK?

Patients may request a complete copy of their medical record by contacting MSK's Health Information Management department at 646-227-2089 or by going to the "Medical Info" section of the Portal , selecting "Ask for Your Medical Records," to complete a request form. Messages or other information you send or receive through ...