rush university medical center chicago patient portal

How do I contact Rush Medical Center?

Contact Rush: (888) 352-RUSH (7874) Rush is a not-for-profit health care, education and research enterprise comprising Rush University Medical Center, Rush University, Rush Oak Park Hospital and Rush Health.

Do you have questions about Rush system hospitals?

If you're a patient or visitor at any of our Rush system hospitals, contact us with any questions you may have. Below you can find important phone numbers for our departments and services, including requesting medical records. COVID-19: See our safety measures , patient and visitor policies , vaccine updates and latest information.

How do I pay my Rush University Medical Center bill online?

Rush University Medical Center allows you the option to pay your hospital bill online using MyChart. If you are a new user, you can access MyChart by following these steps: Visit MyChart. Use the activation code found on your hospital bill.

Where can I find Rush Copley Medical Center medical records?

Rush Copley Medical Center Medical Records Department (lower level of hospital) 2000 Ogden Ave., Aurora, IL 60504 Fax: (630) 978-6858

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How many beds does Rush University have?

Rush University Medical Center is an academic medical center that includes a 671- bed hospital serving adults and children, the 61-bed Johnston R. Bowman Health Center and Rush University. For more than 180 years, the Medical Center has been leading the way in developing innovative and often life-saving treatments.

How many residency programs does the Medical Center offer?

The Medical Center also offers more than 70 highly selective residency and fellowship programs in medical and surgical specialties and subspecialties. In addition to its mission in patient care, education and research, the Medical Center maintains a strong commitment to the community.

Your bill

As a part of Rush's mission to provide comprehensive, coordinated health care to our patients, we offer several different payment options and programs to help patients with their health care costs.

Pay online

Rush makes it easy to pay your bill online. We provide various options to make your payments:

Charges on your bill

With Rush’s single billing office, you will receive just one bill, which will summarize both your physician charges — inpatient and outpatient services — and hospital charges — procedures, radiological exams and lab services.

Bill and guarantor statements

After we receive payment or denial of payment from your insurance company, we will send you a statement with your remaining balance due. On a monthly basis, we will send you a guarantor statement that summarizes all of your visits with your account balances.

Customer service representatives

Our customer service representatives are available to answer your questions about your hospital bill and payment-related concerns, including requesting a copy of your hospital bill.

Pay your hospital and physician bill

For your convenience, we offer several options to manage your bills and make payments:

Billing and financial matters

Financial assistance: Rush Copley Medical Center provides financial assistance if you meet the requirements and are without health insurance or are underinsured.

Where to send fax for Rush Copley?

The signed form can either be hand delivered or mailed to the address below or sent via fax to the fax number below: Rush Copley Medical Center. Medical Records Department (lower level of hospital) 2000 Ogden Ave., Aurora, IL 60504. Fax: (630) 978-6858.

How to request a copy of a deceased relative's medical records?

If your relative has passed away, you can request copies of their medical records by completing a relative certification form, in addition to the Authorization to Release Health Information form.

Appointments and medical records

New patient appointments: To make an appointment as a new patient, please call (888) 352-RUSH (7874).

Media Relations

Our Media Relations team is available 24 hours a day, seven days a week. For information on news at Rush, please call (312) 942-6000 and enter pager ID number 1100. Contact a member of the Media Relations team.

Important Phone Numbers

Admissions: For information about admissions to Rush University, please call (312) 942-7100.

Online Access to Your Personal Health Information

At the hospital patient portal, you can access read-only medical information through our secure server. This includes educational materials, information on your current medications, allergies, immunizations, health issues, and lab test results. All information is pulled directly from your electronic health records.

Get Your Medical Records in the Apple Health App on iPhone

If you are having trouble using the patient portal or logging in, contact our 24/7 support line at (877) 621-8014.