rochester general patient portal

What kind of medical care does Rochester General Hospital offer?

Rochester General Hospital offers primary medical care and a broad range of specialties. Rochester General Hospital’s medical staff includes over 1,000 primary care physicians and specialists, many of whom have offices at the hospital and throughout the community. Parking. Visitor parking is available in both the Portland Avenue and Carter ...

How do I contact Rochester General Hospital retail services?

If you are under 18 you must contact your Primary Care Physician to activate your account. If you have any questions, please contact customer service at (585) 922-1234 or mycare@rochesterregional.org. Indicates a required field. Please enter your information here.

What are my rights as a patient at Rochester Regional Health?

Additional Resources. Nominate an ICARE Star - Recognize a UR Medicine employee who takes that extra step to deliver Medicine of the Highest Order; MedlinePlus® - Disease, treatment, drug, healthy living information from the National Library of Medicine's MedlinePlus® Cost Estimates - Get a free cost estimate for an upcoming procedure.; Ask A Medical Librarian - Can't find what …

Why choose Rochester Regional Health?

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, and beyond. COVID-19 Updates : Get the latest information from our experts

Accomodations

Rochester Regional Health has recently expanded visiting hours and policies. Visitors are required to wear masks inside healthcare facilities and follow other infection prevention protocols to keep everyone safe. See the link below to view the latest guidelines for our locations.

About Rochester General Hospital

Rochester General Hospital is a 528-bed tertiary care hospital that has been serving the residents of the Rochester Region and beyond since 1847. Rochester General Hospital offers primary medical care and a broad range of specialties.

The Best Gift Ever

Consider the Gift of Life and document your decision to be an organ donor. Joining the NYS Donate Life Registry is fast, easy and can be done using any electronic device. Learn more about organ donation, transplantation and the organ donor registry.

Understand the Cost of Your Care

Try our new cost calculator to receive an estimate for 300 different services. These estimates take into account insurance and other factors. Unless there are unforeseen complications or additional tests, the estimate is the most accurate way to understand out-of-pocket expense.

Research Connections

UR Medicine now offers the opportunity to be notified about research studies in MyChart. You can receive messages from researchers about studies you may be eligible for. Visit the Research Studies page to learn more (you will need to log in first).

Redesigned for Safety: Our Pandemic Response

COVID-19 is changing almost everything around us, but it hasn't changed your need to access the care you need to stay healthy. We are redesigning our practices so you can safely visit your doctor's office. Please don't put off the care you need—contact your doctor's office today. Click to learn more.

Coronavirus Vaccine Information

The CDC recommends that moderately to severely immunocompromised people receive an additional dose. You do not need a doctor’s note to receive the vaccine. You may be vaccinated at the sites listed on the Finger Lakes Vaccine Hub website. UR Medicine is working on opening third-dose clinics, and hopes to announce details soon.

Sign Up

Become more engaged with your health, message your providers, view test results, appointments, pay your bills, and more!

Need Help?

Did you forget your username, password, or have general questions? Use the tools below to get started.

Billing & Insurance

For information on the insurances accepted at Rochester Regional Health, the types of bills you may receive, financial assistance, and how to pay your bill, we're here to help you every step of the way. We are committed to providing high-quality and affordable health care to everyone we can.

Planning for Your Visit

Our convenient locations and friendly staff can be found throughout New York State. Excellent service and exceptional, compassionate care are our highest priorities, and we’ll work tirelessly to ensure you feel welcomed when you step through our doors.

Patient Policies

Our goal is to treat every patient like a member of our family. We are dedicated to offering excellent medical care while protecting patient rights and confidentiality. Learn more about our patient policies and find important forms you may need before, during, or after your hospital stay.

Visitor Guidance

Rochester Regional Health has implemented new visitor guidelines for all hospitals and affiliates that offer limited visitation for inpatients meeting the criteria for visitation, following state and local Department of Health recommendations.

Don't Put Your Health On Hold

The care you needed before is the care you still need today. We have taken steps to transform our provider offices, hospitals, and the way we deliver care to keep you safe. Our thorough disinfecting, patient and employee health screenings, and visitor restrictions mean it’s safe to receive the care you’ve put off.

Planning For Your Hospital Stay

Do you or a family member have an upcoming inpatient procedure and hospital stay planned? We've developed a comprehensive guide on how to pack, what to expect when you arrive, information on your room and entertainment services, food options, your care team and what to expect at discharge.

MyCare Patient Portal

MyCare offers secure and personalized 24/7 online access to your medical records. Through MyCare, you can access test results, request prescription renewals, schedule appointments, and communicate with your providers. Get started with a MyCare account today.