34 hours ago Strengthening Practice Workflows for Patient Portal 29 Step 1. •Patient arrives to the office •Fliers to promote the patient portal Step 2. •Patient engages with administrative staff •Discuss the patient portal and encourage login Step 3. •Patient sits in the waiting room •Provide reading materials and remind patients to login Step 4. >> Go To The Portal
Strengthening Practice Workflows for Patient Portal 29 Step 1. •Patient arrives to the office •Fliers to promote the patient portal Step 2. •Patient engages with administrative staff •Discuss the patient portal and encourage login Step 3. •Patient sits in the waiting room •Provide reading materials and remind patients to login Step 4.
Jun 12, 2017 · Use the portal to send messages and announcements, such as appointment reminders, health tips, practice news, local events, special promotions, office closures, and more. Always include a link to the patient portal to engage patients and initiate interactions. Send targeted health information to specific patients, such as diabetes management.
Jul 01, 2021 · Review Incoming Patient Portal Messages. When a parent or other user sends a message to your practice, it will appear on the Messaging tab in PCC EHR.. Your practice can use the Messaging queue to review all incoming messages from My Kid’s Chart (along with phone notes, follow-up tasks, and other items).
Feb 02, 2015 · 4) Use every patient handout or marketing collateral to promote the patient portal. Apply that same tactic to any paperwork or handout you give to patients. Add a line to bills that says patients can pay online using the portal. Include a note on patient education flyers that they can access more helpful information in their portal.
The “status” line for each portal message indicates whether or not a message has been read. When a portal message is opened, the status updates from “Unread” to “Read” with a timestamp of exactly when the message was opened, and which user opened it.
You can send portal messages with attachments. For example, you could send a lab result or important handout in a portal message with an accompanying explanation, and your families will never lose their copy. Families will see your attachments within the portal message, which makes the document much easier to find.
Patients and family members can use the patient portal (My Kid’s Chart) to send secure messages directly to your practice. Your practice can use PCC EHR to read and respond to messages, create and send new messages to portal users, and communicate with families and answer questions.
Patient portals can be great tools for engaging your patients, and can even help save you time when patients use secure messaging. Still, getting your practice’s patient portal set-up and actually getting patients to use it are two entirely different challenges.
While stage 2 has 20 core objectives, arguably the most challenging ones are: 1) 50% of your patients must be able to access their health information online in a timely manner, and 2) more than 5% of patients must actually engage providers’ patient portals. Not only do your patients need to be enrolled in your patient portal, ...
If a patient calls in to schedule an appointment, have the receptionist explain that next time they can schedule an appointment online, and even receive appointment reminders by email. When patients are checking out, make sure staff say they’ll be able to pay their bills online.
Adopting a patient portal is a huge project, and it’s likely to need some tweaking and updating after your first launch. If you add a new feature (like, say appointment scheduling) or update the layout to make it more user-friendly, make sure you advertise these changes to your patients. A patient who initially logged on and was frustrated by bugs or a difficult layout might be encouraged by news of an updated design.
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Ask your provider to send you an email invite to the OnPatient Portal.