provider perception low income patient portal engagement

January 27, 2016 - Healthcare providers practicing in low-income rural settings are facing trouble establishing patient portal use, which may be due in part to their attitudes towards the technology and how open their patients are to engaging with the tools.

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Do patient portals enhance patient engagement?

Jan 15, 2016 · Given clinics’ concerns about their low-income patients’ willingness and ability to use a patient portal, we are in favor of these relaxed requirements. One of the most common reasons cited by patients for not using a portal is lack of knowledge or motivation . This finding suggests that educating patients about the portal could help lessen the digital divide and …

Are inpatient portals evidence-based?

Background: Uncontrolled asthma is a common highly morbid condition with worse outcomes in low-income and minority patients in part due to barriers accessing and engaging with health care. We developed a patient advocate to educate about and assist with navigating access to care and provider-patient communication.

What are the outputs of patient portal implementation studies?

The provider view of the portal applications and their impact on patients was generally favorable. The portal’s role in communication of health issues (80%) and the use of the portal for medication refills (62%) were positive. Notable, 72% were neutral as …

Why do doctors have the lowest confidence in patient portals?

Jul 26, 2018 · Background. Patient engagement has become a cornerstone of quality of care [1–6] and is a frequently stated goal for healthcare organizations.Traditionally, and most commonly, this engagement has focused on the relationship between patients and providers in making care decisions or how to improve patient efforts to manage their own care [].However, …

1. The portal needs to be easy to use

This sounds obvious, but we encountered plenty of patients who had difficulty using the system their doctors provided.

2. You need to explain the portal to patients

Even if the portal is easy to use, you can’t just tell patients it exists and expect them to use it.

3. Patients need to see it as secure

With stories about health data breaches becoming commonplace, assuring your patients that their data is secure will make them more likely to trust and use a patient portal.

4. Patients with chronic conditions are more likely to use a patient portal

Fully 40% of the patients we spoke to who used a patient portal regularly do so because of a chronic medical condition. For these patients, portals are a huge timesaver as they can replace costly visits, or lengthy games of phone tag.

5. You need to use it, too

Making sure a patient portal gets used is a two-way street. Because doctors and medical practices are responsible for uploading lab results, updating the software, and responding to patients, their engagement (or lack thereof) can have a direct effect on how good an experience patients have.

Your experience?

Has your practice implemented a patient portal? What have you done to raise your patient portal engagement?

Electronic Patient Portals

Patient portals have become more accessible over the last decade. 10 Patients can arrange appointments, review diagnostic test results, request prescription refills, communicate with clinicians, and access their medical records.

Table of Contents

Patient portals have become more accessible over the last decade. 10 Patients can arrange appointments, review diagnostic test results, request prescription refills, communicate with clinicians, and access their medical records.

The Portal Needs to Be Easy to Use

You Need to Explain The Portal to Patients

• Even if the portal is easy to use, you can’t just tell patients it exists and expect them to use it. Many of the patients we spoke to explicitly called out the guidance they received from physicians (or lack thereof) as a key factor to how engaged they were with the portal. As an example, Katie Franklin was in two different hospitals over the space...

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Patients Need to See It as Secure

Patients with Chronic Conditions Are More Likely to Use A Patient Portal

You Need to Use It, Too

Your Experience?