protecting passwords on patient portal

by Orpha Senger I 9 min read

Protect Your Healthcare Patient Portal - experian.com

19 hours ago Nov 06, 2014 · Most patient portals use simple password protection, which can be easily captured by key-logging malware. This type of malware lays dormant on the victim’s machine, waiting for the victim to log into a patient portal site. When the patient logs in, the malware wakes up and captures the victim’s username and password. >> Go To The Portal


If your system uses passwords for the security of your patient portals, make sure they are complex. Moreover, ensure that consecutive failed login attempts are blocked. Have a company policy on Privacy and “terms and conditions” for patient portals.

Full Answer

Are passwords the only option for authentication in patient portals?

Nov 06, 2014 · Most patient portals use simple password protection, which can be easily captured by key-logging malware. This type of malware lays dormant on the victim’s machine, waiting for the victim to log into a patient portal site. When the patient logs in, the malware wakes up and captures the victim’s username and password.

What are some patient portal security tips for healthcare organizations?

Live. •. Protecting against patient portal vulnerabilities and medical identity theft. The focus for most healthcare organizations, now that electronic medical records have been implemented, is centered around online healthcare portals and keeping patient data safe. Portals give patients convenient access to health information using their ...

What is the purpose of the patient portal?

Managing Risks Associated with Patient Portals. The use of portals does come with risks, such as privacy and security breaches, inappropriate patient use, and unrealistic expectations on the part of both the patient and the provider. Many of these risks can be addressed through a well-planned implementation of the portal, clear usage policies ...

Are EHR Patient portals safe and secure?

Mar 05, 2013 · However, after five failed password attempts, patients must appear in person to get new authentication, she adds. Other security issues to keep in mind for patient portals are physical safeguards and encryption to protect servers holding the patients' data as well as appropriate levels of auditing to spot inappropriate or unusual activity, Greene says.

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How do you secure a patient portal?

Here are five ways organizations can bring their patient portal security up-to-date and keep their networks safe from unauthorized access:
  1. Portal sign-up process should be automated. ...
  2. Keep anti-virus and malware software up to date. ...
  3. Multifactor verification is a must. ...
  4. Protect patient identities with identity solutions.
Mar 20, 2020

Can patient portals be hacked?

Unfortunately, what makes your patient portal valuable for patients is exactly what makes it attractive to cybercriminals. It's a one-stop shop for entire health records, and identity thieves can make a fast buck from stealing this data and selling it on.

What information is excluded from a patient portal?

However, it also had to exclude behavioral health, protected minor visits, research records, business records, and other sensitive record content. The portal automatically downloads or excludes documents based on type or provider, says Meadows, who helped solidify a process for integrating the portal with the EHR.

What is patient portal Secure Messaging?

Patient portal secure messaging (asynchronous electronic communication between physicians and their established patients) allows patients to manage their care through asynchronous, direct communication with their providers.May 3, 2019

Are patient portals secure?

Patient portals have privacy and security safeguards in place to protect your health information. To make sure that your private health information is safe from unauthorized access, patient portals are hosted on a secure connection and accessed via an encrypted, password-protected logon.

Is patient portal legitimate?

A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as: Recent doctor visits.Sep 29, 2017

What are the disadvantages of patient portals?

Even though they should improve communication, there are also disadvantages to patient portals.
...
Table of Contents
  • Getting Patients to Opt-In.
  • Security Concerns.
  • User Confusion.
  • Alienation and Health Disparities.
  • Extra Work for the Provider.
  • Conclusion.
Nov 11, 2021

What is included in a patient portal?

A patient portal is a website for your personal health care. The online tool helps you to keep track of your health care provider visits, test results, billing, prescriptions, and so on. You can also e-mail your provider questions through the portal. Many providers now offer patient portals.Aug 13, 2020

What are the security issues associated with engaging patients through an online patient portal?

Some of these risks include: reliance on the patient portal as a sole method of patient communication; patient transmission of urgent/emergent messages via the portal; the posting of critical diagnostic results prior to provider discussions with patients; and possible security breaches resulting in HIPAA violations.Mar 1, 2021

What is the most secure messaging app?

Here are some of the best encrypted messaging apps available right now for Android and iOS.
  1. Signal (Android, iOS: Free) ...
  2. Threema (Android, iOS: $3.99) ...
  3. WhatsApp (Android, iOS: Free) ...
  4. Telegram (Android, iOS: Free) ...
  5. Silent Phone (Android, iOS: $9.95 per month) ...
  6. Wire (Android, iOS: Free) ...
  7. Wickr Me (Android, iOS: Free)
Mar 7, 2022

What replaced RelayHealth?

Change Healthcare
In March 2017, the majority of RelayHealth (McKesson Technology Solutions) and Change Healthcare came together to form an independent healthcare IT company. Our new company is known as Change Healthcare, and we have a single focus – inspiring a better healthcare system.

What is a portal message?

Portal messages are a secure, optional messaging tool built into the patient portal. Patient portal users can exchange messages with their pediatric practice, and the practice can receive and send portal messages with PCC EHR or pocketPCC.Jul 1, 2021

How to protect patient portals?

Safety of Patient Portals: Extra Tips to Follow 1 See if the software for patient portals was independently tested for security readiness. Use only a HIPAA-compliant software from a reputed vendor. Update the software regularly. 2 Don’t underestimate the value of physical safeguards in reducing the risk of breaches or unauthorized access. For example, consider installing an alarm system in the building or the facility that houses the servers. 3 Make sure your staff has received proper training on explaining what patients can do to keep their health data secure. 4 Use secure online forms to collect patient information. Find more on Creating Secure Web Pages and Forms. 5 If your portal accepts online payment using a credit card, it is essential that it complies with The Payment Card Industry Data Security Standard (PCI DSS).

Is a patient portal a good tool?

Patient portals are relatively new in the Health-IT arena. And as with any new tool, a mass adoption is sure to take some time. No doubt, patient portals have some security concerns. However, this does not take away the fact that they are a great tool for enhanced patient engagement. With the right policies on risk management, you can expect to attract more patients in your portal.

Why are patient portals important?

No doubt, patient portals are highly effective in increasing patient engagement and optimizing treatment outcomes. But many patients tend to be reluctant in adopting this “new” tool as they are concerned about the security and privacy issues. The safety concerns make a lot of sense considering how hackers are increasingly attacking health data.

What is encryption in computer?

Encryption renders the information unreadable to those who do not have a security key. The security key is available only to the authorized persons. With encryption, even if a hacker gets access to the data, they cannot make sense of it. Two forms of encryption are- hardware encryption and software encryption.

Is HIPAA a privacy law?

HIPAA has been instrumental in providing preliminary guidelines on the safety and privacy of health information. But HIPAA rules can stir confusion among the users . Most notably, many patients still do not know enough about their right to the medical privacy.

What is RBAC in healthcare?

As the name suggests, RBAC allows access to concerned persons or employees based on their need to see the information. Meaning, different employees can have different levels of access. For example, a non-medical staff and a medical staff may need to see different kinds of information as a part of their work.

How many patient records have been breached in 2019?

Through the first half of June of 2019, 25 million patient records have already been breached. Many of these breaches have been caused by hackers, who sell patient records on the black market and dark web. In light of these startling figures, MFA is an eminently reasonable and appropriate cybersecurity measure.

What is multifactor authentication?

Multifactor authentication, known as MFA, requires users to provide multiple ways to authenticate that it is them, such entering as a password in combination with a fingerprint scan, or a password in combination with a code sent to their phone for one-time use.

What is an EPHI?

ePHI is defined as any protected health information (PHI) that is created, stored, transmitted, or received in any electronic format or media.

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