patient portal vail health

What is Vail Health’s new online patient appointment portal?

The Vail Health Patient Portal is a secure online website that gives you convenient, 24-hour access to personal health information. Not enrolled? Click and enroll at VailHealth.org/enroll Pay your bill - Accounts with an outstanding insurance balance will not appear on this patient portal.

Why did you choose Vail Health?

Vail Health is a nonprofit, community health care system with locations in Eagle and Summit counties. Vail Health offers a 56-bed hospital, 24/7 emergency care, helipad, urgent care clinics, cancer care, breast centers, cardiovascular services, surgery, childbirth, physical therapy, internal medicine, endocrinology, and more.

How do I contact Vail Health customer service?

Getting Your COVID-19 Results If you got your test at one of our free COVID testing sites, your results will be available in the Vail Health Patient Portal within 48 hours if you are 18 years old or older. If you are under 18 years old, your results will be communicated via phone call.

What happens if I Can’t afford to pay my Vail Health Bill?

Dec 30, 2020 · For patients seeking a COVID-19 test without seeing a provider, self-scheduling is available online at www.vailhealth.org/covidscheduling . Patients are able to schedule an appointment at one of the four testing locations: Avon, Vail, Gypsum and Breckenridge. Testing requests are no longer being accepted via email.

How to contact VAIL Health?

For help with financial assistance, please contact one of our counselors at 970-477-3116.

What is VAIL health?

Vail Health provides financial assistance on a sliding scale to individuals with an annual household income up to 500% of the Federal Poverty Guidelines.

How long does it take to pay VAIL health bill?

If you are unable to pay your bill in full, please call (833) 270-4530 set up a payment plan. Bills are expected to be paid within 12 months.

What is deductible insurance?

Deductible. A deductible is what you pay annually for health services before your insurance company pays its share. For instance, if you have a deductible of $1,000, your insurance plan might not start covering its share of your bills until you’ve paid $1,000 for healthcare in a given year.

Where to mail VAIL health bill?

Fax: (970) 470-6440. Email: customerservice@vailhealth.org. Online: Pay Your Bill Online. Mail: Bills can be mailed to: PO Box 1150, Vail , CO 81658. Please be aware that each time you receive care with Vail Health, or your doctor sends a lab or pathology specimen to the hospital, a new account will be opened.

What is a copay?

Copayment or Copay. A predetermined payment amount that is paid by a patient at the time of receiving services. For example, you may have a $25 copay every time you see your primary care physician, a $10 copay for each monthly medication and a $250 copay for an emergency room visit.

What is an EOB?

Explanation of Benefits (EOB) An EOB is a statement from your health insurance provider describing what costs it will cover for medical care or products you’ve received. The EOB is generated when your insurance company has completed processing the claims for the services you received.

What is a patient advocate?

Our Patient Advocate is here to help you: Patients are strongly encouraged to raise any concerns about their care experience with their care team at their time of service so that issues and concerns may be addressed and resolved as quickly as possible. In the event a patient is unable to do so or feels uncomfortable advocating for themselves, Vail Health’s Patient Advocate is available to provide assistance.#N#What does a Patient Advocate do?#N#Serves as a liaison between patients, families, hospital and medical staff#N#Serves as point of contact for organization-wide complaints and grievances#N#Provides feedback from the patient to the organization to continually improve the patient experience#N#At any time during or after your visit, if you feel we have not met your needs or answered your questions, you have the right to file a formal complaint with us without fear of retribution or impact toward your care. Please read our Patient Rights and Responsibilities (pdf) for more information. Derechos Del Paciente (pdf). 1 Serves as a liaison between patients, families, hospital and medical staff 2 Serves as point of contact for organization-wide complaints and grievances 3 Provides feedback from the patient to the organization to continually improve the patient experience 4 At any time during or after your visit, if you feel we have not met your needs or answered your questions, you have the right to file a formal complaint with us without fear of retribution or impact toward your care. Please read our Patient Rights and Responsibilities (pdf) for more information. Derechos Del Paciente (pdf).

What is the ethics resource committee?

Our Ethics Resource Committee is available for patients and caregivers who may be struggling with a difficult decision involving healthcare. The committee is comprised of individuals who are trained to facilitate and guide discussion. The committee does not make medical decisions, but listens and responds to patients, staff, physicians and caregivers to help clarify issues and explore options and possible outcomes. To reach the Ethics Resource Committee, please ask your nurse to request an ethics consultation on your behalf.

What is Stormont Vail Health?

Stormont Vail Health has launched a new feature on MyChart, My Care Notes, which gives you quick access to notes taken by your health care professional during your visits and appointments. We believe in transparency and building trust so you can engage in your healthcare decisions and have the information you need to take control of your health.

How to change my care notes?

To request a change to your care notes, follow these instructions. Select “Messages” then click on “Ask a Question”. Select “Customer Service Question”. Fill in the Subject line with “My Care Notes”. Select “Document Correction” from the drop-down menu under Regarding.

What is the new feature on MyChart?

Stormont Vail Health has launched a new feature on MyChart, Find Care Now , which is an application that works like a call ahead seating for our Cotton O’Neil Express Care Locations.

Is MyChart email safe?

Your name and email address will be treated with the same care and privacy given to your health records, and will never be sold or leased by MyChart. That means that all of your information is safe and secure. MyChart continues to have updates and improvements that are very useful for our patients.