patient portal user guide

How do I login to the patient portal?

How to Login When You Have an Account Go to the Patient Portal Click hereto go to the Arizona Department of Health Services Patient Portal. Clickthe red Loginbutton. Sign In Enter your email address and passwordand click Sign into log into the Patient Portal. Author Jackie Ward (PHS)

What is the user guide for NextGen® Enterprise patient portal?

User Guide for NextGen® Enterprise Patient Portal 5.0 NOTICE: This document contains information that is confidential and proprietary to NextGen Healthcare, Inc. and its subsidiaries and affiliates ("Company") and is intended for use solely by Company's authorized clients.

How do I view the patients in my account?

The Patients list on the top-right displays the name of the logged in user. If your account is associated with multiple accounts, the patients list also displays the list of the persons or dependents whose accounts you manage.

How do I view my inbox in the Enterprise patient portal?

You can view inbox messages, documents, forms, PHR, and interactive forms sent from your practice. • On the NextGen Enterprise Patient Portal home page, click the Mail tab, and then select Inbox . The inbox opens.

How do you use patient portal?

If your provider offers a patient portal, you will need a computer and internet connection to use it. Follow the instructions to register for an account. Once you are in your patient portal, you can click the links to perform basic tasks. You can also communicate with your provider's office in the message center.

What is a patient portal and what is it used for?

A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as: Recent doctor visits.

What is the most popular patient portal?

Top 10 Patient Portal Software By EMRSystemsEpic EHR Software's MyChart.athenahealth EMR Software's athenaCommunicator.PrognoCIS EMR Software.Cerner Specialty Practice Management Software.eClinicalWorks EMR Software's Patient Portal and Healow App.Greenway PrimeSUITE EHR Software.NextGen Healthcare EHR Software.More items...•

What are the cons of a patient portal?

Even though they should improve communication, there are also disadvantages to patient portals....Table of ContentsGetting Patients to Opt-In.Security Concerns.User Confusion.Alienation and Health Disparities.Extra Work for the Provider.Conclusion.

What information can be accessed through a patient portal?

The features of patient portals may vary, but typically you can securely view and print portions of your medical record, including recent doctor visits, discharge summaries, medications, immunizations, allergies, and most lab results anytime and from anywhere you have Web access.

What are the different types of patient portals?

There are two main types of patient portals: a standalone system and an integrated service. Integrated patient portal software functionality usually comes as a part of an EMR system, an EHR system or practice management software. But at their most basic, they're simply web-based tools.

What is the difference between EMR and EHR?

It's easy to remember the distinction between EMRs and EHRs, if you think about the term “medical” versus the term “health.” An EMR is a narrower view of a patient's medical history, while an EHR is a more comprehensive report of the patient's overall health.

How common are patient portals?

Nearly 40 percent of individuals nationwide accessed a patient portal in 2020 – this represents a 13 percentage point increase since 2014.

How do you improve patient portals?

Here are some ways to encourage patient enrollment:Include information about the patient portal on your organization's website.Provide patients with an enrollment link before the initial visit to create a new account.Encourage team members to mention the patient portal when patients call to schedule appointments.More items...•

Are patient portals easy to use?

Portals provide physicians with a fast and easy way to communicate with chronically ill patients. They are a place to get complete and more accurate patient information. Portals empower patients to take ownership of their own healthcare, so they remain aware of the entire care process.

Can patient portals be hacked?

Unfortunately, what makes your patient portal valuable for patients is exactly what makes it attractive to cybercriminals. It's a one-stop shop for entire health records, and identity thieves can make a fast buck from stealing this data and selling it on.

Are patient portals effective?

Engaging patients in the delivery of health care has the potential to improve health outcomes and patient satisfaction. Patient portals may enhance patient engagement by enabling patients to access their electronic medical records (EMRs) and facilitating secure patient-provider communication.

What do hospitals patient portals enable patients to do?

What do hospitals' patient portals enable patients to do? Schedule appointments, order prescription refills, ask questions, and view test results.

Are patient portals useful?

Engaging patients in the delivery of health care has the potential to improve health outcomes and patient satisfaction. Patient portals may enhance patient engagement by enabling patients to access their electronic medical records (EMRs) and facilitating secure patient-provider communication.

What are the advantages of patient portals to the patient and to the healthcare facility?

They appreciate the direct communication with providers. They appreciate the ability to ask questions in-between visits and convenience of requesting medication and referrals online. Some patients have told them they selected PHMG (and “fired” their other providers) in part because of the availability of the portal.

Are patient portals easy to use?

Portals provide physicians with a fast and easy way to communicate with chronically ill patients. They are a place to get complete and more accurate patient information. Portals empower patients to take ownership of their own healthcare, so they remain aware of the entire care process.

How to log into NextGen Enterprise Patient Portal?

If your practice has provided you a temporary username and password, you can log on to NextGen Enterprise Patient Portal and activate your account. 1. On the logon page, click Create Account. The Terms and Conditions page opens. 2. Read the terms and conditions and click I Accept. The New to Patient Portal page opens. 3. Click I have a temporary username and password. The Temporary username and password page opens. 4. On the Temporary username and password page, under Enter temporary username and password, do the following: a. Type the temporary username provided by the practice. b. Type the temporary password provided by the practice.

What are the username and password policies for NextGen?

In NextGen Enterprise Patient Portal, the username and password policy has been updated for the following pages: • Enrollment • Logon • Account Settings The username and password policies are as following: • Your username must be unique. You must provide a username in between 6 to 50 characters and it can be a combination of alpha-numeric and special characters (except any whitespace as character). The user name is not case sensitive. • You must choose a password that is easy to remember but difficult for others to guess. The password must be in between 8 to 200 characters. The password must be a combination of upper or lower case letters, numbers, and special characters. You should not use commonly used passwords such as password or password1. To get the mostly used password details, visit the list of most common passwords page. If the password meets the password policy, then the corresponding marks for each criterion will change to mark.

How to get a Google Authenticator code?

Under Get codes from Google Authenticator do one of the following: • If you are an Android user, click I have an Android phone. • If you are an iPhone user, click I have an iPhone. 2. Point your Android phone or iPhone at the QR code to scan and verify Google Authenticator's connections with your account and click Next. You will receive a six-digit authentication code.

How many digits are required for NextGen?

Note:Whenever you log on to NextGen Enterprise Patient Portal account you have connected with Google Authenticator mobile application, you must type a six-digit verification code. If you open the Google Authenticator mobile application, it will generate a new random code each time for you to use.

How to enroll in NextGen?

If your practice has sent an email and invited you to enroll in NextGen Enterprise Patient Portal, use the enrollment link in the email. You must have a phone number and date of birth registered with the practice or have a person number. 1. Click Enroll Now or the enrollment link you received from your practice in your email address. The Terms and Conditions page opens. 2. Read the terms and conditions and click I Accept. The Personal information page opens. 3. On the Personal information page, do one of the following: • If you have registered with a phone number and your date of birth, type your phone number and type your date of birth in mm/dd/yyyy format. • If you have only person number available, select I have my Person Number, and type your person number. 4. Click Next.

How many characters are required for a password?

The password must be in between 8 to 200 characters. The password must be a combination of upper or lower case letters, numbers, and special characters. You should not use commonly used passwords such as password or password1. To get the mostly used password details, visit the list of most common passwords page.

When do you receive an email notification from a medical practice?

You can receive an email notification: • When you receive any correspondence from the practice, such as appointments, documents, statements, medications, messages, templates, interactive medical forms, and personal health record. • When your practice locks or unlocks your accounts. • When you change your username, password, security questions and answers, or an account email address.