patient portal use over time

by Prof. Lizzie Wyman DVM 8 min read

Quantifying Patient Portal Use: Systematic Review of …

34 hours ago Feb 25, 2021 · There were 32 different combinations of study metrics, identified in Table 3, with the two most common metric combinations being patient use/adoption, frequency, and intensity (n=9) and patient use/adoption alone (n=9). The majority of studies (53/87, 61%) analyzed three or fewer metrics, with 3.11 as the average number of metrics reported. >> Go To The Portal


A new study has concluded that patient portal use has shot up over the past few years, with a substantial majority of patients reporting that they use provider portals if possible.

Full Answer

What is the purpose of patient portal?

Feb 25, 2021 · There were 32 different combinations of study metrics, identified in Table 3, with the two most common metric combinations being patient use/adoption, frequency, and intensity (n=9) and patient use/adoption alone (n=9). The majority of studies (53/87, 61%) analyzed three or fewer metrics, with 3.11 as the average number of metrics reported.

Do patient portals improve access to personal health information among older adults?

Oct 25, 2017 · A new study has concluded that patient portal use has shot up over the past few years, with a substantial majority of patients reporting that they use provider portals if possible. The purpose of the study, results of which was published in Perspectives in Health Information Management, was to examine how healthcare consumers saw their interactions with provider …

Are patients and physicians ready for online portals in healthcare?

Nov 05, 2015 · Our finding that those older adults who use patient portals do so because the use of the portal facilitates efficient and easy access to health information, medical reports, and clinical appointments, is consistent with prior studies investigating older adult adoption of new technologies, such as automated teller cards and cell phones 18, 19.

What is the relationship between patient portal utilization and health outcomes?

In this issue, David Twiddy provides an excellent update on patient portals, “Removing Six Key Barriers to Online Portal Use,” that focuses on the challenges of portal implementation. Patient ...

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What percentage of patients use patient portals?

Nearly 40 percent of individuals nationwide accessed a patient portal in 2020 – this represents a 13 percentage point increase since 2014.Sep 21, 2021

When did healthcare start using patient portals?

Patient portals were introduced and adopted by a few large health care organizations in the late 1990s (eg, MyChart at the Palo Alto Medical Foundation and Indivo at Boston Children's Hospital) [3,4].

What is the future of patient portals?

In the years ahead, experts expect portals will move beyond the limited functionality they have today and transform into a user-friendly technology that put a patient's whole health history into one easy-to-navigate online portal.Jul 3, 2018

Why do people not use patient portals?

Disadvantages of patient portals result in these lower rates of use. For some people, they avoid using the portals altogether for reasons like security issues, low health literacy, or lack of internet. Even for those who do access their accounts, there are still other disadvantages of patient portals.Nov 11, 2021

Why is the patient portal a good tool for patient engagement?

Engaging patients in the delivery of health care has the potential to improve health outcomes and patient satisfaction. Patient portals may enhance patient engagement by enabling patients to access their electronic medical records (EMRs) and facilitating secure patient-provider communication.

How can patient compliance with portal registration be increased?

Offer an incentive for patient registration, such as entering the patient's name in a drawing for a prize (such as a restaurant gift card) or offering an incentive (such as a movie ticket or waived co-pay). Host a contest for staff, awarding a prize for the employee who signs up the most new patients for the portal.

What is a disadvantage of patient portal?

The most frequently reported downside to patient portals is the difficulty providers often face in generating patient buy-in. Although providers are generally aware of the health perks of using a patient portal, patients are seldom as excited about the portal as they are.Feb 17, 2016

Do patients like patient portals?

Eight studies reported that patients or their caregivers want more portal education, training, or support. Two studies found that their participants want human connection as they learn about the portal and how to use it, as well as when they encounter issues.Jan 25, 2021

How safe are patient portals?

Patient portals have privacy and security safeguards in place to protect your health information. To make sure that your private health information is safe from unauthorized access, patient portals are hosted on a secure connection and accessed via an encrypted, password-protected logon.

How do patient portals empower consumers?

When used effectively, patient portals can empower consumers by enabling active management of their own care. However, we know little about how patient portal use fits into the broader personal health information management (PHIM) practices of various groups, such as older adults.

Why is it important to understand consumer health information?

Important to the success of the consumer health movement is accurate, accessible, and understandable health information to assist with treatment and health decisions . Older adults are the largest consumers of health care and expend the greatest proportion of US health care dollars.

Why don't people use the patient portal?

The research team found that patients with chronic health problems who were younger or white were more likely than others to use the patient portal. Among patients who said they didn’t use the portal, the most common reasons were. Wanting to get care in person or by phone (54 percent)

What is patient portal?

Patient portals are secure websites where patients can view their health records, view test results, send messages to their doctor, and ask for prescription refills. Patients with chronic, or long-term, health problems such as asthma, diabetes, or heart disease must often coordinate their care across different doctors in multiple locations.

What is the objective of a patient portal?

Objective 1: no follow-up for study outcomes. Objective 2: 2-year follow-up for study outcomes. Patient portals are secure websites where patients can access their health records. In this study, researchers, patients, clinicians, and other health system staff collaborated to design a survey to understand the drivers of and barriers ...

What is a peer review in PCORI?

Peer review of PCORI-funded research helps make sure the report presents complete, balanced, and useful information about the research . It also assesses how the project addressed PCORI’s Methodology Standards. During peer review, experts read a draft report of the research and provide comments about the report. These experts may include a scientist focused on the research topic, a specialist in research methods, a patient or caregiver, and a healthcare professional. These reviewers cannot have conflicts of interest with the study.

How many portals do patients need?

A patient should only need one portal – a comprehensive one maintained by his or her primary care physician (PCP), who shares data with all those specialists and hospitals, gets timely updates, and is great at keeping records.

Do portals talk to each other?

A big problem is that portals are not standardized and often don't talk to each other. Imagine an older patient – a computer literate 71-year-old male who sees a family physician, a dermatologist, an ophthalmologist, an orthopedist, and a urologist, and uses just one hospital.

Is it better to send test results electronically?

Sending test results electronic ally can be more timely . However, the current state of the art needs work. A big problem is that portals are not standardized and often don't talk to each other.

Do portals improve patient health?

And while ED visits and hospitalizations are one measure of wellness, it is not clear whether portals improve patient health; to the extent that the foster improved communication, they provide a benefit. Portals are not free of problems. Only about 30% of Medicare beneficiaries use them despite nearly 90% of their physicians providing them.

Do EHRs have patient portals?

And while getting the various EHRs to talk to one another seems not to have been considered meaningful, EHRs have implemented patient portals – a means for patients to e-communicate with their physicians and see their health records. A new paper describes some of the savings associated with the use of patient portals.

How many Medicare beneficiaries use portals?

Portals are not free of problems. Only about 30% of Medicare beneficiaries use them despite nearly 90% of their physicians providing them. As with many healthcare disparities, age, income, and in this instance broadband access, limit portal use.

What is meaningful use?

Meaningful use refers to not just having electronic health records (EHR), but using them in a useful way for patients. And while getting the various EHRs to talk to one another seems not to have been considered meaningful, EHRs have implemented patient portals – a means for patients to e-communicate with their physicians ...

How to access a patient portal?

With a patient portal: 1 You can access your secure personal health information and be in touch with your provider's office 24 hours a day. You do not need to wait for office hours or returned phone calls to have basic issues resolved. 2 You can access all of your personal health information from all of your providers in one place. If you have a team of providers, or see specialists regularly, they can all post results and reminders in a portal. Providers can see what other treatments and advice you are getting. This can lead to better care and better management of your medicines. 3 E-mail reminders and alerts help you to remember things like annual checkups and flu shots.

What are the benefits of a patient portal?

Expand Section. With a patient portal: You can access your secure personal health information and be in touch with your provider's office 24 hours a day . You do not need to wait for office hours or returned phone calls to have basic issues resolved. You can access all of your personal health information from all ...

Why do providers use patient portals?

This is mainly because providers are trying to build a relationship with their patients, not just bolster patient loyalty. For many providers, patient portal use is about building trust and enhancing care.

Why are patient portals important?

Research shows that when patients are able to see their own health data, they gain ownership of their own wellness and are better prepared to interact with their providers about their care.

What are the features of a portal?

Most portals include features such as direct secure messaging, online appointment scheduling, online bill payments, prescription refill requests, and sometimes even data update capabilities. Just as was discussed above, not all portals will enable all features. While most portals include secure messaging features, ...

Is patient portal adoption increasing?

While patient portal benefits may sound enticing, they aren’t entirely effective if patients do not adopt them. As noted above, patient portal adoption is increasing, but there is still room for it to grow. Several industry experts claim that the burden of bolstering patient portal buy-in lay mostly on the provider.

Why do patients have access to doctors notes?

One study conducted at Geisinger Health showed that patients with access to doctors’ notes actually had higher rates of medication adherence because they were more engaged in and informed of their treatment plans.

What percentage of patients accessed their health data in 2014?

According to ONC, nearly 80 percent of patients who accessed their health data in 2014 found that access beneficial. Source: ONC. Other studies show that patients’ ability to directly view doctors’ notes helps enhance care.

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What Was The Research About?

What Were The Results?

  • The research team found that patients with chronic health problems who were younger or white were more likely than others to use the patient portal. Among patients who said they didn’t use the portal, the most common reasons were 1. Wanting to get care in person or by phone (54 percent) 2. Not often using a computer with access to the internet (41 ...
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Who Was in The Study?

  • The study included adults with chronic health problems. In the first part of the study, the research team surveyed 1,824 patients. Of these patients, 56 percent were white, 13 percent were Asian, 10 percent were black, and 10 percent were Hispanic. About 12 percent of patients were 18–44 years old, and the rest were older. In the second part of the study, the team reviewed patient portal an…
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What Did The Research Team do?

  • The research team worked with patients, doctors, and other health system staff to design a patient survey. The survey asked patients about the reasons they did or didn’t use the portal. The team mailed the survey to patients in the health system and analyzed the results. The research team also looked at the patient portal and health records of patients in the health system. Using …
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What Were The Limits of The Study?

  • The study took place in a single health system in California with an established, free patient portal. Results may be different in other health systems. Also, results may be different for patients who must pay to use a portal. Results may also differ for patients who don’t have chronic health problems. Finally, the research team can’t say for sure if patients’ use of the portal caused the di…
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How Can People Use The Results?

  • Patients can use the results to learn more about how using a patient portal might affect healthcare experiences. People who run healthcare systems could use the results to help decide whether to provide portals for patients with chronic health problems.
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