patient portal umass amherst

How do I contact UMass University Health Services?

University Health Services is open by appointment, with precautions in place to protect the health of patients and staff. Due to COVID-19, we no longer offer walk-in care. For appointments, call 413-577-5101. Symptomatic COVID-19 testing is available for the UMass community.

How do I Opt Out of the UMass student health insurance?

Submit the waiver by September 19 to opt out of the UMass Student health insurance. Due to the high volume of waivers received at this time, processing is taking longer than usual. Wellfleet and the UHS Patient Services team are working hard to get these processed as quickly as possible.

What if I don't have a UMass netid (Hampshire College community)?

Users who do not have a UMass NetID (i.e., Hampshire College community) will need to create an account, or log in with their existing credentials. When I try to register for the UMass Patient Portal, why does it tell me I'm not active?

Does the health center respond to patient portal messages?

You should not expect to receive a response to a Patient Portal message on weekends, holidays, or any other time the Health Center is closed. If you need immediate medical advice when the Health Center is closed, call our main number (413-542-2267) and follow the prompts to speak with an advice nurse.

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Quick Links

For general medicine appointments, call 413-577-5101. For same-day or next-day acute care appointments, please submit the Minute Nurse Triage Form. If you need COVID-19 testing, you can pick up a self-test kit behind UHS or, if you are a symptomatic UMass student, you can get a rapid test outside the main entrance. In an emergency, call 911.​

Action Items for Using UHS

1. Make sure you are registered for the UMass Patient Portal. You will use the Patient Portal to submit important forms, securely communicate with our staff, and more. If you have trouble registering or accessing the portal, please review our FAQs or email uhsportalhelp@umass.edu.

Is a message sent through the Patient Portal secure?

A message sent through the Patient Portal is more secure than email.

Is the Patient Portal open during business hours?

The Patient Portal is monitored during Health Center business hours only. Every effort is made to answer messages by the following business day. You should not expect to receive a response to a Patient Portal message on weekends, holidays, or any other time the Health Center is closed. If you need immediate medical advice when the Health Center is closed, call our main number (413-542-2267) and follow the prompts to speak with an advice nurse. If you need urgent medical care, please call Campus Police at 413-542-2111.