patient portal uhs

Why do we use patient portal?

This secure portal connects you to your UHS healthcare team and gives you access to important information from your electronic medical record, 24/7, free of charge from your computer or mobile device. At a time and in a way that’s convenient for you! Enroll today!

What is our patient portal?

MyUofMHealth.org is a secure patient portal that allows UHS patients to: Request an appointment, view and cancel appointments, or self-schedule with an established provider (a provider you have seen before in the same clinic, e.g. Medical Clinic or Gynecology and Sexual Health Clinic) Receive laboratory and other test results

What is a patient portal?

MyChart Patient Portal MyChart is a new patient portal that keeps all of your health information together in one place. Bill Pay and CareLink Re-Enrollment will continue to serve you. Items that are part of your medical record include prescriptions, lab results, allergies and immunizations. These will transfer when you enroll in MyChart.

What is a patient health portal?

Non-HarvardKey Holders: Log in with your Username assigned to you by HUHS Health Information Services/Medical Records. Patients who do not have a portal account can create one by sending an email request to mrecords@huhs.harvard.edu and one of our HIS team members will reach out to you directly to provide assistance.

Are you a student coming to campus?

Please email UHS-HIM-Registration. Please include your UMID number, date of birth and a local address.

To restore your account

If you forgot your username or password, go to MyUofMHealth.org and click the Forgot Username? or Forgot Password? links. To submit a request, you will need your medical record number (MRN), which you can get by calling the Patient Portal Help Desk at 734-615-0872 (7:30 am - 4 pm).

To get help

If you have other problems with portal access, call the Patient Portal Help Desk at 734-615-0872 (7:30 am - 4 pm).

There's an app for that!

In your app store, select the " MyChart by Epic " app, then choose " MyUofMHealth ." Once you have the app, sign in with your patient portal log-on and password. Please note that documents such as records and letters cannot be viewed via the app.

What can I do with a portal account?

MyUofMHealth.org is a secure patient portal that allows UHS patients to:

Proxy access is available through the portal as follows

For patients 11-17 years old: Full access is available, but account is granted based on need as determined only by a provider

MyChart Patient Portal

MyChart is a new patient portal that keeps all of your health information together in one place. Bill Pay and CareLink Re-Enrollment will continue to serve you.

Bill Pay Online

Bill Pay Online is for you to pay your statement for dates of service prior to July 11, 2020, if you have visits after July 11, 2020 please refer to MyChart. Call Customer Service at 210-358-9500 or toll free at 877-766-5533 Monday – Friday 8:30 a.m. - 5 p.m. or email questions at UHS.PBS@uhs-sa.com.

CareLink Re-Enrollment

View health information, request an appointment, message your provider, pay your bill, and more.

1. When I try to register for the UMass Patient Portal, why does it tell me I'm not active?

In order for our portal to acknowledge your account, three requirements (entries) must be made:

2. I was able to register, but I never received an email to create my password

Please check your spam/junk folder. The email should come from noreply@medicat.com. If you cannot locate the email, then another option would be to use the "Forgot Password" link found in the lower right corner of the Login page: https://umass.medicatconnect.com/login.aspx.

3. Every username I try to create an account with doesn't work

It’s been our experience that when people are having difficulty with usernames already in use, it’s because they have already created an account and either didn’t realize it or don’t remember.

4. I'm having problems resetting my password

A frequent problem relates to the use of the "submit" button. Different results may vary when using the enter or return key, verses the "submit" button. Perhaps it’s not recognizing that you even changed your password. Please give it another try, and if you continue to have issues, contact uhsportalhelp@umass.edu.

5. I can't login. The main page won't load and just spins

Sometimes when people forget their username or password the main screen just sits there and spins and doesn’t give you an error message of ‘invalid password’ or something like that. Pain! We know! Try this…click on the ‘Login’ button…scroll down…enter your username and password from this screen.

6. I'm having difficulty uploading documents to the Patient Portal

The most common reason why many people receive error messages when trying to upload documents is because of the file type they are attempting to send. The error message below indicates the file types that are acceptable to upload. Please convert your document to one of these file types:

8. Why can't I create an account for my minor child?

Patient Portal accounts must contain a unique email address. Minor children typically do not have their own email address. Due to HIPAA regulations and patient confidentiality policies, these accounts cannot be created at this time.