patient portal technology

What is a patient portal?

Sep 20, 2018 · Portal technology in healthcare means convenient online patients’ access to their health information. Their personal information is present on websites which the patients can access via secure usernames and passwords. The health information which can be provided with the help of this technology includes: Recent doctor visits Discharge summaries

How can patient portals boost patient engagement and patient satisfaction?

Sep 29, 2017 · A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as: Recent doctor visits Discharge summaries Medications Immunizations Allergies Lab results

What is a portal and why do you need one?

Engaging Diverse Patients in Health Information Technology Use Description This is a questionnaire designed to be completed by individuals with chronic care needs in patient homes. The tool includes questions to assess the current state of patient portals, the internet, and mobile devices. Year of Survey 2016

What are the features of a medical billing portal?

Jul 01, 2017 · Using patient portal technology to connect for better care outcomes Using patient portal technology to connect for better care outcomes Insight Article - July 1, 2017 Patient Engagement Sign in to save Shannon Geis Using technology to better connect with patients is an idea that gets discussed often, but can often feel out of reach.

What types of patient portals are there?

There are two main types of patient portals: a standalone system and an integrated service. Integrated patient portal software functionality usually comes as a part of an EMR system, an EHR system or practice management software. But at their most basic, they're simply web-based tools.Feb 12, 2021

What should be included in a patient portal?

A robust patient portal should include the following features:Clinical summaries.Secure (HIPAA-compliant) messaging.Online bill pay.New patient registration.Ability to update demographic information.Prescription renewals and contact lens ordering.Appointment requests.Appointment reminders.More items...

How do you use patient portal?

If your provider offers a patient portal, you will need a computer and internet connection to use it. Follow the instructions to register for an account. Once you are in your patient portal, you can click the links to perform basic tasks. You can also communicate with your provider's office in the message center.Aug 13, 2020

What are the benefits of using a patient portal?

Portals can increase patient loyalty. The ongoing relationship and communication that occurs outside of appointments encourages patients to feel cared for and to remain loyal to your practice. Increase your value. Patients value the easy access to information and direct communication that comes with portal use.

What is portal technology in healthcare?

A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as: Recent doctor visits. Discharge summaries.Sep 29, 2017

Why do patients not use patient portals?

For some people, they avoid using the portals altogether for reasons like security issues, low health literacy, or lack of internet. Even for those who do access their accounts, there are still other disadvantages of patient portals.Nov 11, 2021

Are patient portals easy to use?

Patient portals pose many challenges and provide benefits for the enhancement of quality care. Effectively using a patient portal is not easy because the portals come with many pros and cons in the healthcare industry.Nov 11, 2021

What are the benefits and challenges of using patient portals?

What are the Top Pros and Cons of Adopting Patient Portals?Pro: Better communication with chronically ill patients.Con: Healthcare data security concerns.Pro: More complete and accurate patient information.Con: Difficult patient buy-in.Pro: Increased patient ownership of their own care.Feb 17, 2016

Does patient portal have an app?

The patient portal is also available through a mobile app called PortalConnect. This increases convenience for patients as they can have secure access to all this important information from wherever they are.

Are patient portals good?

As of 2016, 92% of hospitals in the U.S. had patient portals set up, and with good reason. A review of studies in 2012, before the surge in patient portals, found that those patients who utilized the portals had better adherence to treatment plans and were less likely to visit their doctor for small issues.Jul 15, 2019

How do patient portals improve patient engagement?

Patient portals may enhance patient engagement by enabling patients to access their electronic medical records (EMRs) and facilitating secure patient-provider communication.

Engaging Diverse Patients in Health Information Technology Use

This is a questionnaire designed to be completed by individuals with chronic care needs in patient homes. The tool includes questions to assess the current state of patient portals, the internet, and mobile devices.

Use of Web-Based Health Information – For Patient Practice Portal Non-Users

This is a questionnaire designed to be completed by adult patients in their home. The tool includes questions to assess attitudes of non-users regarding the use of patient portals and health information technology on the internet and using mobile phones.

Use of Web-based Health Information – for Patient Practice Portal Users

This is a questionnaire designed to be completed by adult patients in their home. The tool includes questions to assess attitudes of the users regarding patient portals and health information technology on the internet and using mobile phones.

The increasing value of eHealth in the delivery of patient-centred cancer care

Penedo FJ, Oswald LB, Kronenfeld JP, Garcia SF, Cella D, Yanez B. The increasing value of eHealth in the delivery of patient-centred cancer care. Lancet Oncol. 2020 May;21 (5):e240-e251. doi: 10.1016/S1470-2045 (20)30021-8. PMID: 32359500.

Use of electronic health records by older adults, 85 years and older, and their caregivers

Ramirez-Zohfeld V, Seltzer A, Xiong L, Morse L, Lindquist LA. Use of electronic health records by older adults, 85 years and older, and their caregivers. J Am Geriatr Soc. 2020 May;68 (5):1078-1082. doi: 10.1111/jgs.16393. Epub 2020 Mar 11. PMID: 32159860.

Interactive digital health tools to engage patients and caregivers in discharge preparation: Implementation study

Fuller TE, Pong DD, Piniella N, Pardo M, Bessa N, Yoon C, Boxer RB, Schnipper JL, Dalal AK. Interactive digital health tools to engage patients and caregivers in discharge preparation: Implementation study. J Med Internet Res. 2020 Apr 28;22 (4):e15573. doi: 10.2196/15573. PMID: 32343248.

Engaging Diverse Patients in Using an Online Patient Portal - Final Report

Lyles C. Engaging Diverse Patients in Using an Online Patient Portal - Final Report. (Prepared by the University of California, San Francisco under Grant No. R00 HS022408). Rockville, MD: Agency for Healthcare Research and Quality, 2019.

Increasing engagement by addressing patient needs

To create a more seamless experience, Novant Health started thinking about patients as consumers — considering their needs and preferences in how to build out the patient portal. Convenience and affordability were particularly important.

Encouraging participation through education

After building out the enhanced patient portal, Novant Health spent time building a marketing campaign and patient education to ensure that patients registered for and used the patient portal.

Using the portal for population health

Novant Health also has used its patient portal to better address population health issues through targeted messages. For example, the system can send out an annual message to patients, dubbed “birthday letters,” to remind patients about important health screenings, including pap smears, colonoscopies, mammograms and vaccines.

Why do providers use patient portals?

This is mainly because providers are trying to build a relationship with their patients, not just bolster patient loyalty. For many providers, patient portal use is about building trust and enhancing care.

Why are patient portals important?

Research shows that when patients are able to see their own health data, they gain ownership of their own wellness and are better prepared to interact with their providers about their care.

Patient portal use among older adults: what Is really happening nationwide?

Nahm ES, Zhu S, Bellantoni M, et al. Patient portal use among older adults: what Is really happening nationwide? J Appl Gerontol 2018 May 1:733464818776125. doi:10.1177/0733464818776125. [Epub ahead of print]. PMID: 29779422.

Using computer agents to explain clinical test results

Azevedo RFL, Gu K, Zhang Y, et al. Using computer agents to explain clinical test results. AMIA Annu Symp Proc 2017 Nov 8; 25-6.

Improving older adult comprehension and use of EMR portal-based information

Azevedo R, Morrow DG. Improving older adult comprehension and use of EMR portal-based information. In: Pak R & McLaughlin A (Eds.), Aging, Technology, and Health. Elsevier. 2018. p.49-80.

Improving patient comprehension of numeric health information

Azevedo RFL, Morrow D, Hasegawa­Johnson M. et al. Improving patient comprehension of numeric health information. Proc Hum Factors Ergon Soc Annu Meet 2015;488-92

Age differences in responding to graphically conveyed health risk information

Malik T, Azevedo RFL, Morrow DG, et al. Age differences in responding to graphically conveyed health risk information. Proc Hum Factors Ergon Soc Annu Meet 2017;542-4.

Optimizing the user experience: identifying opportunities to improve use of an inpatient portal

Walker DM, Menser T, Yen PY, et al. Optimizing the user experience: identifying opportunities to improve use of an inpatient portal. Appl Clin Inform 2018 Jan;9 (1):105-113. PMID: 29444536.

Usability evaluation of a commercial inpatient portal

Yen PY, Walker DM, Smith JMG, et al. Usability evaluation of a commercial inpatient portal. Int J Med Inform 2018 Feb;110:10-18. PMID: 29331248.