patient portal starr county hospital

What a Hospital Bill Covers

The hospital bill covers the cost of your room, meals, 24-hour nursing care, laboratory work, tests, medication, and the services of hospital employees. You will receive a separate bill from your physicians and radiologist for their professional services.

Coordination of Benefits (COB)

Coordination of Benefits, referred to as COB, is a term used by insurance companies when you are covered under two or more insurance policies.

Medicare

Starr County Memorial Hospital is an approved Medicare provider. All services billed to Medicare follow federal guidelines and procedures. Medicare has a COB clause. At the time of service you will be asked to answer questions to help determine the primary insurance carrier paying for your visit. This is referred to as an

Commercial Insurance

As a service to our customers, we will forward a claim to your commercial insurance carrier based on the information you provide at the time of registration. It is very important for you to provide all related information such as policy number, group number and the correct mailing address for your insurance.

Self-Pay Patients

The Collections Department will send you statements for payment of self-pay accounts. You may stop by the office at 128 N. FM 3167, Rio Grande City Texas 78582 to make your payment and /or set up payment arrangements. Starr County Memorial Hospital also provides online payments by you selecting "Pay Your Bill" using the website at LINK.

Payments & Collections

When a patient comes in to register and cannot pay what is required, they are referred to our Financial Advisor for guidance. Patients may call 956-370-6804 for Financial Advisor Assistance.

Our Financial Counselors can refer you to the correct personnel for

Financial Advisor The Financial Advisor are available to assist you with your account and may be reached at 956-370-6850. Financial Advisor hours are 8:00 AM to 5:00 PM. Billing Questions For billing questions, contact the Business Office in San Juan Plaza at 956-370-6850. Business Office hours are Monday through Friday, 8:00 AM to 5:00 PM.

How to access my health home?

My Health Home patient portal is a secure, online home for all your health information at Northwest Health - Starke, whether it be from an inpatient stay, outpatient visit or physician appointment. In the My Health Home, you can: 1 View and share your personal health information related to your hospital, outpatient or office visits. 2 Have electronic access to your list of medications, diagnoses, allergies, lab test results, radiology results, patient history, and other care information related to your visits. 3 Access your hospital discharge instructions for better after-discharge care. 4 Manage family members’ health information, if authorized.

How to contact Health Information Management?

For questions about your health record, contact Health Information Management (HIM) at (219) 326-2361, Monday - Friday 8:00 AM - 4:00 PM CST. Technical support is available any time at (800) 669-4096.