patient portal site:ukhealthcare.uky.edu

How do you set up a patient portal?

With My Seton Health, you have access to:

• A Summary of treatment during your hospital stay
• A list of active medications
• Your hospital discharge instructions
• Lab and vital sign results

How to activate your patient portal?

How to Activate Your Patient Portal Directions to activate and set up your patient portal. How to Set Up the Portal. Go to the section of the left-hand menu titled 'Patients (Pro)' Find the section that says 'Enable Patient Portal' and toggle that on. Choose your subdomain. The subdomain will be your practice's unique URL for your patient portal.

How do I access my Patient Portal?

You Choose the When and the Where

• Use the Portal from anywhere using a browser
• Access from your smartphone or tablet
• Manage information 24X7, without waiting

How to get your patients to use your patient portal?

With a patient portal, you can:

• Make appointments (non-urgent)
• Request referrals
• Refill prescriptions
• Check benefits
• Update insurance or contact information
• Make payments to your provider's office
• Complete forms
• Ask questions through secure e-mail

MyChart Patient Portal

Register for or log into UK HealthCare MyChart to keep track of your medical records; communicate with your healthcare team; cancel or schedule appointments; or pay your bill.

Medical Records

Step-by-step instructions on obtaining printed or online copies of your medical records.

Amenities & Resources A to Z

This catch-all list covers a variety of topics helpful to patients, families and caregivers regarding UK HealthCare.

Your Inpatient Stay

Find out about your room, your care team, discharge procedures and other key info that will help you before, during and after your time in the hospital.

Clinical Trials

Find out how you can make a difference in researchers' work to identify new treatments and strategies to improve health and understand diseases.

Insurance & Billing

See whether UK HealthCare is on your insurance provider's list of participating hospitals, and learn how, when and where you can pay your bill.

UK Pharmacies

In addition to inpatient services, UK HealthCare offers five retail pharmacies; the Meds-to-Beds program, which can deliver your medications to your room just before you leave the hospital.

Welcome to UK HealthCare

We know there are important choices that must be made when selecting a hospital for treatment, and we appreciate the confidence you have placed in us. Our entire staff will work hard to meet all of your expectations and provide you with excellent care.

Payment & insurance

See whether UK HealthCare is on your insurance provider's list of participating hospitals, and learn where to pay your bill.

Compliments & complaints

We urge patients and families to speak up about any concerns or questions. Also, we love to receive compliments.

How to contact the medical records department?

Call us at 859-323-5117. An authorization form and a pre-addressed, stamped envelope will be sent to your address. Complete the authorization form, then either mail back using the addresses below or fax the form to the medical records department at 859-218-7658.

How to get a copy of my medical records?

Your doctor may request your records. The doctor's office can call 859-323-5117 to request your medical records. We will fax the requested records directly to the doctor the day before or the day of the appointment. You may print the authorization form and mail or fax it.

How to change EpicCare password?

Under Password Details, click Change Password. Enter your Current Password, enter your New Password and confirm your New Password. Click Change. If you have not previously set up a two-factor authentication, please call the EpicCare Link Hotline at 859-323-2030 .

What is EpicCare link?

UK HealthCare EpicCare Link is a secure web portal that connects you to information stored in UK HealthCare’s EHR for your referred and admitted patients. Requesting access is easy, and there’s no software or hardware to maintain. As an EpicCare Link user, you receive free, view-only access to important information about your patient’s care at UK HealthCare, including: discharge summaries, consult and operative reports, imaging, lab results, immunizations, medications and much more. You can also use EpicCare Link to quickly refer patients to our organization, view upcoming appointments and referral status and communicate with UK HealthCare to help provide quality patient care.

What is the EpicCare link service number?

For any technical issues, call the EpicCare Link Service Desk at 859-323-2030 . When calling, please provide your practice name and have your LinkBlue/ECL user ID readily available.

What is EpicCare link communication preference?

The communication preference for all EpicCare Link providers is set to In Basket notifications. This means staff and providers will be notified via EpicCare Link for admissions, discharges, results, consultation notes and more! Users will have the latest information about their patient's treatment with no more missed faxes! If a provider prefers to change their default communication preference to fax, please contact your Physician Liaison or call 859-323-0736.

How to enter a duo token?

Duo Token (not applicable to most users). Select Enter a Passcode. Press the green button on the token to display the passcode. Enter the passcode from the token and click Log In.

How many user roles are there in EpicCare?

There are nine user roles within EpicCare Link. Each user role has a set of identified features and permissions within EpicCare Link. To request access for a new user (s) or a new site, please click here . All new user applications should be submitted electronically. We are no longer processing paper applications.

How to log into Duo app?

Select Enter a Passcode. Open your Duo app on your smartphone and click the University of Kentucky drop-down. Your passcode will be displayed on the screen. Enter your passcode in the Passcode field and click Log In.

What is the HIM number for proxy?

Questions about proxy documentation requirements may be directed to the Health Information Management (HIM) office at 859-323-5117.

What is proxy access?

If you are the personal representative (for example, parent, legal guardian, attorney-in-fact) of a UK HealthCare patient, you may request access to the patient’s health information. This is known as proxy access.

How to contact MyChart Help Desk?

For more help, contact the MyChart Help Desk at 859-218-6221 or 844-820-7344 ( toll-free). Or email UKHCMyChart@uky.edu.

What do you need for a visit?

Visits require access to a device with a camera (smartphone, tablet or computer), access to an internet connection and an active email account.

What is the phone number for UK Telecare?

If you are unable to reach the clinic, call 859-257-1000 for assistance. If you are unsure whether you should go to your appointment in person or if you are scheduled for a UK TeleCare visit, please contact the clinic.

Do you need a paper appointment reminder for TeleCare?

Unlike in-person visits, there are no paper appointment reminders.