patient portal sevocity

What are the activities of a patient portal?

Many of the activities include communication and coordination with patients and their families which can be facilitated by using a Patient Portal.

What is the base score for a portal?

Base Score (50% of the total) REQUIRES the participation of at least 1 patient in Portal activities such as accessing their information, receiving patient education, and messaging.

What is the purple envelope icon?

A purple envelope icon () will display in the notifications area when a new patient portal message is received. Double-clicking on the notification icon will navigate the user to the Patient Portal Inbox.

Can a user access the Patient Portal Inbox?

A user must have Can access Patient Portal Inbox selected in their user profile to view the Patient Portal Inbox and use its associated features.

How to delete a patient portal message?

Delete Patient Portal Messages. To delete a message, select the message and click Discard. A message will display to verify the user would like to discard the message before deleting it from the inbox. Click Yes to delete. Warning. Once deleted, a patient portal message cannot be retrieved or restored.

What is the Patient Portal Inbox?

The Patient Portal Inbox displays messages received from patients. From the Patient Portal Inbox, users can reply to messages, store message attachments, and create and send new messages.

What does "unassigned" mean in clinic provider?

The Clinic Provider filter list will only display if one or more of the messages in the inbox are from patients with an assigned clinic provider. Messages from patients without a clinic provider will display as "Unassigned" in the Clinic Provider column.

How to find attachments in a patient's inbox?

Messages with attachments are identified by the paper clip icon in the left-most column of the inbox.

Where to find portal messages in patient chart?

Portal messages sent to a patient can be viewed in the Past Encounters tab in the patient chart. Select the Portal Message encounter category from the filter list to view only portal messages.

How to view past encounters in portal?

To view an attached Past Encounter or e-Lab while composing a portal message, select the attachment and click View. Remove a Message Attachment. To remove a Past Encounter, Lab, or Other attachment type before sending a portal message, select the attachment and click Remove. View Sent Messages.

Where are portal messages saved?

Portal messages from patients and any message attachments can be saved to the patient's chart.

What is the Patient Portal?from 19742.portal.athenahealth.com

The Patient Portal is an online service that provides patients secure access to their health information. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. top

What to do if you have issues logging into your patient portal?from athenahealth.com

If you’re having issues logging into your patient portal, please contact your medical provider’s office for support.

What happens if you move back to a non-MHS location?from tricare.mil

If you move back to a non-MHS GENESIS location, you’ll resume use of the TOL Secure Patient Portal for all secure actions (appointing, viewing health data, prescription refills, secure messaging).

How to see scheduled appointments on calendar?from 19742.portal.athenahealth.com

Click the Appointments tab. Your scheduled appointments will appear listed under Upcoming Appointments . top

How to sign out of a portal?from 19742.portal.athenahealth.com

Click the Sign Out link at the top right of the screen. Alternatively, if your keyboard remains idle for 10 minutes or more, you will receive a pop-up window asking if you are still actively using the portal. If you do not click the OK button, you will be signed out automatically. Any information you have typed and not saved or sent will be lost.

How old do you have to be to use the Patient Portal?from 19742.portal.athenahealth.com

Any active patient over the age of 13 is eligible to register for and use the Patient Portal. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. top

What do you do if you are an authorized caregiver?from athenahealth.com

If you are an authorized caregiver that needs help accessing a family member’s account, you will need to contact that family member’s medical provider for support.