33 hours ago Feb 07, 2018 · Patients using the portal feel very positive about it. They appreciate having an alternative to using BVCHC’s busy call center to reach providers. Clinicians and staff support … >> Go To The Portal
Patients using the portal feel very positive about it. They appreciate having an alternative to using BVCHC’s busy call center to reach providers. Clinicians and staff support the patient portal because it can potentially reduce call volume and may contribute to better informed and more engaged patients.
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If providers can secure PHI and provide the confidence consumers and providers need, patient portals will become a useful tool for healthcare transformation.
Our findings have important insights and implications for the future implementation of the use of patient portals for automatic notification of abnormal test results, and how patient engagement providers could leverage to reduce the number of test results overlooked. Acknowledgments Funding
PHP’s Provider Web Portal provides easy and secure access to your patient’s benefits-related records and data. PHP providers have access to: Please note that you must register for the portal.
BVCHC implemented NextGen’s Patient Portal system in December 2010 with a secure messaging function that supports communication between patients and providers. Respond to patient messages in between seeing patients to complete tasks more efficiently and avoid “phone tag” with patients
Clinicians and staff support the patient portal because it can potentially reduce call volume and may contribute to better informed and more engaged patients.
Medical assistants promoted the patient portal as a way for patients to establish a direct line of communication with their provider. Patients registered with the portal can avoid using the BVCHC call center, which receives a large volume of calls.
BVCHC found it helpful to designate point persons for portal enrollment, such as medical assistants, to engage patients one on one. Consequently, providers are not burdened with the enrollment process, but they can encourage patients to use the portal. Moreover, assigning a dedicated triage nurse to serve as the gatekeeper for messages coming through the portal has eased provider concerns about email volume and time required for patient communication.
Patient-Specific Education Resources.#N#EHR has an integrated patient education tool that allows clinical staff to search and select from more than 600 summaries on diagnoses and symptoms and more than 1,000 medications. Materials, which are available and English and Spanish, can be printed out and reviewed with patients at the time of the visit.
BVCHC is a federally-qualified, Joint Commission-accredited health center located in Pawtucket and Central Falls, Rhode Island. Established in 1990, BVCHC provides a range of services, including pediatric, internal medicine, family medicine, midwifery and obstetrics/gynecology, dental, and behavioral health.
BVCHC is purchasing computer terminal kiosks for use in the waiting rooms to help patients complete the registration process while still on-site so that they continue to be engaged after the patient portal is explained to them and subsequently begin using the secured messaging feature.
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Kaiser Permanente in Fresno, CA. Image courtesy of http://californianews.kaiserpapers.org/
Older people using smartphone. Image courtesy of http://www.geekinsider.com/top-10-smartphone-apps-for-the-elderly/
University of California David Health System. Image courtesy of http://www.ucdmc.ucdavis.edu/aboutus/
Multiple improvements enable the patient portal to fully meet its potential. First, there needs to be a more fluid way for health information to be shared across multiple practices. Many practices have their own stand alone portal that may not integrate with every specialist that an individual may need to visit.
PHP is very excited to announce the launch date of our new eHEALTHsuite Provider Web Portal, on September 1, 2019 . PHP’s Provider Web Portal provides easy and secure access to your patient’s benefits-related records and data. PHP providers have access to:
As part of our on-going effort to improve and enhance our provider network tools and communication, we have launched a new provider portal for our Health Plan providers called eQSuite. In-network providers will have the opportunity to register for the eQSuite Portal. The portal includes the following functions for providers:
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Similarly, healthcare providers can achieve at least three big benefits from patients’ portal-usage: greater efficiencies, cost-savings and improved health outcomes — again, only if patients use their portals. But with only 20% of patients regularly relying on portals, many benefits have been unattainable.
A big issue for many users is that portals are simply too complicated for at least two opposite kinds of users: those who have low computer literacy, and those who are so computer savvy that they expect the simplicity of an Uber or Instagram app to get a test result or appointment with a click or two.
Rapid access cannot replace patients’ rights to understand. Even if a test result isn’t recognizably negative, a portal presentation of an uninterpreted report can be painful to patients and certainly unproductive.
Acceptance of the portal concept continues to be slow, especially within physicians’ offices and small to middle size hospitals. Though these providers implemented portals via their Meaningful Use / MIPS incentives, portals are often not treated as a central communications tool. Patient engagement? Yes…a laudable objective for policymakers — but many physicians already lament the deep cuts in their daily patient schedule that have been created by complex EHR-related obligations. The added work of portal interaction has been the opposite of a pot-sweetener, despite touted financial benefits.