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How to get your patients to use your patient portal?

Mar 29, 2018 · A recent study by Singh and his colleagues found that, like Devitt, nearly two-thirds of 95 patients who obtained test results via a portal received no explanatory information about the findings. As a result, nearly half conducted online searches. Many with abnormal results called their doctors.

How do I access my Patient Portal?

Jul 24, 2014 · Researchers from a university cancer center in Texas found that the three most common reasons patients used the portal were to view test results, to respond to messages from clinic staff, and to request medical advice. They found that older and non-white patients were significantly less likely to use the portal.

How to create an account in our patient portal?

Lab results are delivered to your patient portal account. Log in or register online. Please wait at least seven to ten days after your visit to view your lab results online. My lab results have not been posted and more than two weeks have passed. What should I do? In most cases, lab test results delivery times should not exceed two weeks.

How to access patient portal?

Apr 01, 2022 · A patient portal is a website for your personal health care. The online tool helps you to keep track of your health care provider visits, test results, billing, prescriptions, and so on. You can also e-mail your provider questions through the portal. Many providers now offer patient portals. For access, you will need to set up an account.

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What is a patient portal?

A patient portal is a website or mobile app through which patients can securely access online parts of their medical records. Often, the portal is a component of the electronic health record used at that hospital/health system, and it may include lab reports, imaging (x-ray) studies, pathology reports, medication lists, and in some cases, doctors’ and hospital notes. In addition, a portal may allow patients to send secure messages to their medical team, request/cancel appointments, refill prescriptions, and pay bills online. Some portals allow doctors to conduct “virtual visits” with their patients online for simple, straightforward conditions like respiratory infections and back pain, although this is not common yet at cancer centers. Patients usually access the portal via their desktop computer and/or smartphone or tablet using a unique user name-password combination.

Why do cancer patients use portals?

What is the impact of portals for patients at cancer centers? Researchers from a university cancer center in Texas found that the three most common reasons patients used the portal were to view test results, to respond to messages from clinic staff, and to request medical advice.

What is portal used for?

Limit your interactions. Portals are best used for short, straightforward questions and messages. Extended back-and-forth exchanges between patients and medical staff are not always effective, as meanings and nuances can be lost online.

Can you send urgent messages on a portal?

However, this is not always easy to coordinate. Never send urgent messages. Messages with an urgent medical need (for example, a fever for someone receiving chemotherapy) should NEVER be sent through the portal; call the office instead. Limit your interactions.

Do you have to have a doctor's note on a portal?

Portals usually contain lab test results and imaging reports, but doctor’s notes are rarely included. However, patients have a right to receive copies of all of their medical records, including their visit notes, but this request may have to go through the medical records department. Keep your information safe and protected.

What is the Portal?

A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information.

What can I view in the Portal?

CityMD Patient portal allows you to view, download, and print your test results.

How to create a new Portal account?

You will need to register your email with CityMD and become web-enabled to gain access to your patient portal. Contact our Aftercare Department at 844-824-8963, and please dial "1" from the menu options.

Can I communicate with CityMD through the Portal?

Currently you are unable to communicate with CityMD staff through our portal, for any additional questions please call our Aftercare Department.

Can I pay my bill through the Portal?

Currently we do not accept any payments through our patient portal but you can pay online at http://www.citymd.com/paymybill or for any billing related questions call 516-453-5640 (Mon-Fri 9am to 5pm).

How do I access my lab test results?

Lab results are delivered to your patient portal account. Log in or register online. Please wait at least seven to ten days after your visit to view your lab results online.

My lab results have not been posted and more than two weeks have passed. What should I do?

In most cases, lab test results delivery times should not exceed two weeks. The most common reason for delay in receiving results is inaccurate or out-of-date personal information on record.

What is patient portal?

Patient portals are secure websites where patients can view their health records, view test results, send messages to their doctor, and ask for prescription refills. Patients with chronic, or long-term, health problems such as asthma, diabetes, or heart disease must often coordinate their care across different doctors in multiple locations.

What is the objective of a patient portal?

Objective 1: no follow-up for study outcomes. Objective 2: 2-year follow-up for study outcomes. Patient portals are secure websites where patients can access their health records. In this study, researchers, patients, clinicians, and other health system staff collaborated to design a survey to understand the drivers of and barriers ...

How does a patient portal help?

Article Highlight: Access to a patient portal can increase engagement in outpatient visits by patients with diabetes and those with multiple complex chronic conditions, according to a PCORI-funded study spotlighted recently in PLOS One. The study showed that portal use was associated with significantly fewer emergency room visits and preventable hospital stays for patients with multiple complex conditions. By increasing patient office visits, a portal could potentially help clinicians address unmet clinical needs and reduce health events that lead to emergency and hospital care. The observational study compared visit rates for 165,000 patients with and without portal access in a large healthcare system that implemented a patient portal.

Why don't people use the patient portal?

The research team found that patients with chronic health problems who were younger or white were more likely than others to use the patient portal. Among patients who said they didn’t use the portal, the most common reasons were. Wanting to get care in person or by phone (54 percent)

What is a peer review in PCORI?

Peer review of PCORI-funded research helps make sure the report presents complete, balanced, and useful information about the research . It also assesses how the project addressed PCORI’s Methodology Standards. During peer review, experts read a draft report of the research and provide comments about the report. These experts may include a scientist focused on the research topic, a specialist in research methods, a patient or caregiver, and a healthcare professional. These reviewers cannot have conflicts of interest with the study.

How to access a patient portal?

With a patient portal: 1 You can access your secure personal health information and be in touch with your provider's office 24 hours a day. You do not need to wait for office hours or returned phone calls to have basic issues resolved. 2 You can access all of your personal health information from all of your providers in one place. If you have a team of providers, or see specialists regularly, they can all post results and reminders in a portal. Providers can see what other treatments and advice you are getting. This can lead to better care and better management of your medicines. 3 E-mail reminders and alerts help you to remember things like annual checkups and flu shots.

What are the benefits of a patient portal?

Expand Section. With a patient portal: You can access your secure personal health information and be in touch with your provider's office 24 hours a day . You do not need to wait for office hours or returned phone calls to have basic issues resolved. You can access all of your personal health information from all ...

What are the features of a portal?

Most portals include features such as direct secure messaging, online appointment scheduling, online bill payments, prescription refill requests, and sometimes even data update capabilities. Just as was discussed above, not all portals will enable all features. While most portals include secure messaging features, ...

Why do providers use patient portals?

This is mainly because providers are trying to build a relationship with their patients, not just bolster patient loyalty. For many providers, patient portal use is about building trust and enhancing care.

Why are patient portals important?

Research shows that when patients are able to see their own health data, they gain ownership of their own wellness and are better prepared to interact with their providers about their care.

Is patient portal adoption increasing?

While patient portal benefits may sound enticing, they aren’t entirely effective if patients do not adopt them. As noted above, patient portal adoption is increasing, but there is still room for it to grow. Several industry experts claim that the burden of bolstering patient portal buy-in lay mostly on the provider.

What Was The Research About?

What Were The Results?

• The research team found that patients with chronic health problems who were younger or white were more likely than others to use the patient portal. Among patients who said they didn’t use the portal, the most common reasons were 1. Wanting to get care in person or by phone (54 percent) 2. Not often using a computer with access to the internet (41 ...

See more on pcori.org

Who Was in The Study?

What Did The Research Team do?

What Were The Limits of The Study?

How Can People Use The Results?