patient portal policy and procedure

Patient Portal Policy and Procedures We use Healow as our patient app and portal. The patient portal is a secure, confidential, and convenient way to communicate with CPC using the latest encryption technology.

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What can I do on the patient portal?

PATIENT PORTAL POLICY AND PROCEDURE As a service to our patients, Heartland Cardiology offers secure, electronic access to portions of their medical record. As a reminder, all patients must sign the Patient Portal Consent form and agree to the Terms and Conditions in order to use the patient portal. 1. General Policies and Procedures

What is the purpose of the patient portal?

Patient Portal Policy and Procedures. We use Healow as our patient app and portal. The patient portal is a secure, confidential, and convenient way to communicate with CPC using the latest encryption technology. Use Healow to access your medical information from the comfort and privacy of your own home or office, schedule appointments, ask questions and more.

Do you have the patient portal?

access, or modify services offered through the patient portal. Also the following policies and limitations apply: 1. Do not use portal communications if there is an emergency, please dial 911 or go to the Emergency Room. 2. No internet based treatment request. Diagnosis can only be made and treatment rendered after the patient sees a clinician. 3. After you agree to the Patient …

What is a patient care portal?

Patient Portal Policy and Procedures DO NOT use Portal to communicate if there is an emergency. Proper subject matter: • Prescriptions refills, medical questions, lab results, appointment reminders, routine follow- up questions, etc. • Sensitive subject matter (HIV, Hepatitis panels etc.) are not permitted

What is included in a patient portal?

A patient portal is a website for your personal health care. The online tool helps you to keep track of your health care provider visits, test results, billing, prescriptions, and so on. You can also e-mail your provider questions through the portal. Many providers now offer patient portals.Aug 13, 2020

What makes a good patient portal?

In order to help you evaluate common portal capabilities, we asked patients which portal features they would need the most: Scheduling appointments online. Viewing health information (e.g., lab results or clinical notes) Viewing bills/making payments.Jul 24, 2019

How do you engage patients in patient portal?

10 Secrets to Get Patients Using Patient Portals1) Bulk enrollment. ... 2) Get the whole office involved. ... 3) Promote the patient portal at every patient interaction. ... 4) Use every patient handout or marketing collateral to promote the patient portal. ... 5) Market the benefits, not the features.More items...•Feb 2, 2015

What information is excluded from patient portals?

However, it also had to exclude behavioral health, protected minor visits, research records, business records, and other sensitive record content. The portal automatically downloads or excludes documents based on type or provider, says Meadows, who helped solidify a process for integrating the portal with the EHR.

How do you make a patient portal?

4 Steps to Successful Patient Portal Adoption, IntegrationOutline clinic or hospital needs, goals.Select a patient portal vendor.Create provider buy-in.Market the patient portal to end-users.Jun 6, 2017

What are the benefits and challenges of implementing a patient portal?

From better patient engagement to difficulty with patient buy-in, patient portals present numerous challenges and benefits to enhance quality of care.Pro: Better communication with chronically ill patients.Con: Healthcare data security concerns.Pro: More complete and accurate patient information.More items...•Feb 17, 2016

How can the patient portal affect patient satisfaction?

Our model shows that patient portal use can influence patient satisfaction through the mediating effects of gratification, health self-awareness, and health perception. ... Therefore, by promoting effective patient portal use and fostering patient perceptions, health care organizations can improve patient satisfaction.

What is the difference between PHR and patient portal?

A tethered PHR, as defined by the ONC, is an online interface tied to an EHR with which patients may view and sometimes interact with their health data. ... A patient portal is a secure online website that gives patients convenient 24-hour access to personal health information from anywhere with an Internet connection.Feb 17, 2017

What is the difference between EHR and patient portal?

PHRs, EHRs and patient portals But EHRs contain more extensive information because they're used by health care providers to store visit notes, test results and much more. A PHR that is tied to an EHR is called a patient portal.

What safeguards are included in patient portals?

Patient portals have privacy and security safeguards in place to protect your health information. To make sure that your private health information is safe from unauthorized access, patient portals are hosted on a secure connection and accessed via an encrypted, password-protected logon.

How to keep email secure?

Keeping messages secure depends on two additional factors: (a) the secure message must reach the correct email address, and (b) the authorized individual must be able to get access to it. Only you can make sure these two factors are present. You can do this by: 1 Providing your correct email address 2 Inform us of any changes to your email address

Is CPC free?

CPC is offering the Patient Portal free of charge to make your medical information more accessible to you and to help you live a healthier life. Your privacy is important to us. You will receive a notice in your personal email account when there is important information in your patient portal account for you to review.

What is Clermont Medical Center's patient portal?

Clermont Medical Center’s Patient Portal offers its established patients secure electronic access to portions of their medical record. All patients must agree to the Terms and Conditions in order to use the patient portal.

Is email list confidential?

All email address lists will be kept confidential and such lists will not be shared with other parties, unless necessary to carry out Patient Portal operations (e.g. perform system upgrades to the Portal) or as required by law.

What is the patient portal?

The Patient Portal may, from time to time, include information posted by Clermont Medical Center in the form of news, opinions, or general educational materials that should not be construed as specific medical advice or instruction from Clermont Medical Center. Information within the Patient Portal is not intended to be used for medical diagnosis or treatment. The information posted by Clermont Medical Center on the Patient Portal should not be considered complete, nor should it be relied on to suggest a course of treatment for a particular individual. You should always seek the advice of your physician with any questions you may have regarding a medical condition and you should never disregard medical advice or delay in seeking it because of something you may have read on the Patient Portal.

What is a patient portal?

Patient portals are web- and mobile-based programs that allow patients and their proxies remotely to interact with healthcare systems and their care providers. 1–3 These portals commonly allow users to view selected information from the electronic health record (EHR), review test results, message providers, schedule appointments, and pay medical bills. 4 A report by the Institute of Medicine specifies online access to personal health records, such as patient portals, as a promising technology to support patient engagement. 5 Functionality delivered through patient portals has been shown to improve chronic disease management, increase adherence to preventive care such as immunizations and screening, improve patient satisfaction, and better outcomes for some patients with chronic disease. 6–14

What is MHAV in Vanderbilt?

My Health at Vanderbilt (MHAV) is an institutionally developed patient portal which launched in a limited fashion in 2003 before being more widely deployed throughout all clinical specialties starting in 2007 ( Figure 1 ). The VUMC informatics, legal and operational teams internally established policies and procedures to govern MHAV use by patients, proxies, and healthcare providers. The initial policies are described by Osborn et al. 29 MHAV and its associated EHR were certified for Meaningful Use stages 1 and 2. MHAV supports core functionality similar to those of other patient portals, including secure messaging, appointment scheduling, bill management, access to select laboratory results, and access to select EHR data. 29,32 There were incremental changes to usage logging and functionality throughout the duration of continuous use.

What is proxy access?

Proxy access is defined as an access class in which one individual receives access to another individual’s protected health information, communication tools, and functions in MHAV. In all cases, the proxy had to meet the eligibility criteria outlined in the table, even if the patient did not. Individuals could serve as proxies for competent adult patients, patients who were children or adolescents, and adult patients who met legal criteria for lacking the capacity to make medical decisions. VUMC policy distinguished two general categories of proxies: delegates and surrogates. The policy defined delegates as “an adult individual invited by a MHAV account holder to have access to that account holder’s MHAV account,” and stipulated that the account holder be a competent adult. For example, a competent adult may invite her spouse, adult friend, and adult child aged 18 or older to have delegate access to her account.

What is a well designed patient portal?

Well-designed patient portals, when combined with policies that promote use, offer significant opportunity for patients to engage in their healthcare. Without proper management, portals can suffer from decreased use and poor support from providers. In this work, we discuss the patient portal policies that govern account registration and management, shared access, and test result reporting at VUMC. We anticipate that other organizations can implement concepts from our policies to support the meaningful use of patient portals.