patient portal policy

General Policies and Procedures DO NOT use the Patient Portal to communicate an emergency or an urgent issue! Emergencies should be directed to either an Emergency Room or to 911. Proper Subject Matter for the Patient Portal: Lab results, selected consult reports, appointment reminders or requests

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What can I do on the patient portal?

PATIENT PORTAL POLICY AND PROCEDURE As a service to our patients, Heartland Cardiology offers secure, electronic access to portions of their medical record. As a reminder, all patients must sign the Patient Portal Consent form and agree to the Terms and Conditions in order to use the patient portal. 1.

What is the purpose of the patient portal?

PATIENT PORTAL POLICY AND PROCEDURES . Cornerstone Psychiatric Services, Inc. provides a Patient Portal in collaboration with Enablemyhealth for the exclusive use of its patients. The patient portal is designed to enhance patient treatment and communication with our office. The patient portal will require a username and

Do you have the patient portal?

Patient Portal Policy Page 3 of 3 Access to the patient portal is an optional service and may be suspended or terminated at any time for any reason. I acknowledge that I have read and fully understand the risks associated with online communication between the physician and me, and consent to the conditions outlined herein.

What is a patient care portal?

Patient Portal Policy and Procedures We use Healow as our patient app and portal. The patient portal is a secure, confidential, and convenient way to communicate with CPC using the latest encryption technology.

What is included in a patient portal?

A patient portal is a website for your personal health care. The online tool helps you to keep track of your health care provider visits, test results, billing, prescriptions, and so on. You can also e-mail your provider questions through the portal. Many providers now offer patient portals.Aug 13, 2020

What information is excluded from a patient portal?

However, it also had to exclude behavioral health, protected minor visits, research records, business records, and other sensitive record content. The portal automatically downloads or excludes documents based on type or provider, says Meadows, who helped solidify a process for integrating the portal with the EHR.

What safeguards are in place for patient portals?

Patient portals have privacy and security safeguards in place to protect your health information. To make sure that your private health information is safe from unauthorized access, patient portals are hosted on a secure connection and accessed via an encrypted, password-protected logon.

What makes a good patient portal?

One of the top-rated aspects of patient portals is the ability to stay connected. Patients often say when it comes to their health records, accessibility is key. With a portal, they can easily access a variety of health-related information, including appointments, test results, and prescription history.Aug 29, 2019

What are the benefits disadvantages and problems that can occur from using a patient portal?

What are the Top Pros and Cons of Adopting Patient Portals?Pro: Better communication with chronically ill patients.Con: Healthcare data security concerns.Pro: More complete and accurate patient information.Con: Difficult patient buy-in.Pro: Increased patient ownership of their own care.Feb 17, 2016

What are some of the differences between a patient portal and a PHR?

The Portal is controlled by the source system (EMR/EHR/Hospital). On the other hand, the Personal Health Record (PHR) is more patient centric, is controlled by a patient or family member, and may or may not be connected to a doctor or hospital (i.e. it may be tethered or untethered).Sep 6, 2012

What are the risks of a patient portal?

Some of these risks include: reliance on the patient portal as a sole method of patient communication; patient transmission of urgent/emergent messages via the portal; the posting of critical diagnostic results prior to provider discussions with patients; and possible security breaches resulting in HIPAA violations.Mar 1, 2021

What are the disadvantages of a patient portal?

Even though they should improve communication, there are also disadvantages to patient portals....Table of ContentsGetting Patients to Opt-In.Security Concerns.User Confusion.Alienation and Health Disparities.Extra Work for the Provider.Conclusion.Nov 11, 2021

Can patient portals be hacked?

Health outcomes improve. Unfortunately, what makes your patient portal valuable for patients is exactly what makes it attractive to cybercriminals. It's a one-stop shop for entire health records, and identity thieves can make a fast buck from stealing this data and selling it on.

How do you implement a patient portal?

7 Steps to Implement a New Patient Portal SolutionResearch different solutions. ... Look for the right features. ... Get buy-in from key stakeholders. ... Evaluate and enhance existing workflows. ... Develop an onboarding plan. ... Successful go-live. ... Seek out painless portal migration.Jul 2, 2020

What are the five main features of the new healthcare portal?

5 Key Features Every Patient Portal Needs to OfferExcellent user experience. ... Branding flexibility. ... Flexible financing options. ... Loyalty rewards and incentives. ... Integration with existing systems.May 12, 2020

How do you make a patient portal?

4 Steps to Successful Patient Portal Adoption, IntegrationOutline clinic or hospital needs, goals.Select a patient portal vendor.Create provider buy-in.Market the patient portal to end-users.Jun 6, 2017

How to keep email secure?

Keeping messages secure depends on two additional factors: (a) the secure message must reach the correct email address, and (b) the authorized individual must be able to get access to it. Only you can make sure these two factors are present. You can do this by: 1 Providing your correct email address 2 Inform us of any changes to your email address

Is CPC free?

CPC is offering the Patient Portal free of charge to make your medical information more accessible to you and to help you live a healthier life. Your privacy is important to us. You will receive a notice in your personal email account when there is important information in your patient portal account for you to review.

What is Clermont Medical Center's patient portal?

Clermont Medical Center’s Patient Portal offers its established patients secure electronic access to portions of their medical record. All patients must agree to the Terms and Conditions in order to use the patient portal.

Is email list confidential?

All email address lists will be kept confidential and such lists will not be shared with other parties, unless necessary to carry out Patient Portal operations (e.g. perform system upgrades to the Portal) or as required by law.

What is the patient portal?

The Patient Portal may, from time to time, include information posted by Clermont Medical Center in the form of news, opinions, or general educational materials that should not be construed as specific medical advice or instruction from Clermont Medical Center. Information within the Patient Portal is not intended to be used for medical diagnosis or treatment. The information posted by Clermont Medical Center on the Patient Portal should not be considered complete, nor should it be relied on to suggest a course of treatment for a particular individual. You should always seek the advice of your physician with any questions you may have regarding a medical condition and you should never disregard medical advice or delay in seeking it because of something you may have read on the Patient Portal.

What is a patient portal?

Patient portals are web- and mobile-based programs that allow patients and their proxies remotely to interact with healthcare systems and their care providers. 1–3 These portals commonly allow users to view selected information from the electronic health record (EHR), review test results, message providers, schedule appointments, and pay medical bills. 4 A report by the Institute of Medicine specifies online access to personal health records, such as patient portals, as a promising technology to support patient engagement. 5 Functionality delivered through patient portals has been shown to improve chronic disease management, increase adherence to preventive care such as immunizations and screening, improve patient satisfaction, and better outcomes for some patients with chronic disease. 6–14

What is MHAV in Vanderbilt?

My Health at Vanderbilt (MHAV) is an institutionally developed patient portal which launched in a limited fashion in 2003 before being more widely deployed throughout all clinical specialties starting in 2007 ( Figure 1 ). The VUMC informatics, legal and operational teams internally established policies and procedures to govern MHAV use by patients, proxies, and healthcare providers. The initial policies are described by Osborn et al. 29 MHAV and its associated EHR were certified for Meaningful Use stages 1 and 2. MHAV supports core functionality similar to those of other patient portals, including secure messaging, appointment scheduling, bill management, access to select laboratory results, and access to select EHR data. 29,32 There were incremental changes to usage logging and functionality throughout the duration of continuous use.

What is proxy access?

Proxy access is defined as an access class in which one individual receives access to another individual’s protected health information, communication tools, and functions in MHAV. In all cases, the proxy had to meet the eligibility criteria outlined in the table, even if the patient did not. Individuals could serve as proxies for competent adult patients, patients who were children or adolescents, and adult patients who met legal criteria for lacking the capacity to make medical decisions. VUMC policy distinguished two general categories of proxies: delegates and surrogates. The policy defined delegates as “an adult individual invited by a MHAV account holder to have access to that account holder’s MHAV account,” and stipulated that the account holder be a competent adult. For example, a competent adult may invite her spouse, adult friend, and adult child aged 18 or older to have delegate access to her account.

What is a well designed patient portal?

Well-designed patient portals, when combined with policies that promote use, offer significant opportunity for patients to engage in their healthcare. Without proper management, portals can suffer from decreased use and poor support from providers. In this work, we discuss the patient portal policies that govern account registration and management, shared access, and test result reporting at VUMC. We anticipate that other organizations can implement concepts from our policies to support the meaningful use of patient portals.