patient portal mount auburn

Why choose Mount Auburn Hospital?

Communicate with your doctor. Get answers to your medical questions from the comfort of your own home. Access your test results. No more waiting for a phone call or letter – view your results and your doctor's comments within days. Request prescription refills. Send a refill request for any of your refillable medications. Manage your ...

What is Mount Auburn MyChart?

Mount Auburn MyChart What is MyChart? MyChart is our new integrated secure patient portal, which replaces our existing patient portals, and provides you with the most up-to-date medical information. *Effective February 14th, 2017, the following Mount Auburn Hospital affiliated practices (listed below) will convert to Mount Auburn MyChart.

Is Mount Auburn Hospital a tobacco-free campus?

The Mount Auburn Hospital system uses a common electronic health record to share information among the members of our organized health care arrangement. 4. Patient Portal – Home – InstaMed® Patient Portal

How do I book an appointment with my primary care doctor?

Pay online with the InstaMed Patient Portal, a simple and secure way to pay any healthcare provider. Pay all of your medical bills in one place with InstaMed and create a digital wallet. Mount Auburn Hospital - Patient Portal

Your COVID-19 Questions

We address some of your commonly asked questions about COVID-19. Read More

Tips for Choosing Care

Depending on your illness or injury, you can save time and money going to urgent care or your primary care doctor. Read More

When was Mount Auburn Hospital founded?

Mount Auburn Hospital was founded in 1886 as the first hospital in Cambridge, Massachusetts. Over the years, generations of committed individuals have dedicated their careers to achieving the vision of being the best community teaching healthcare system in the Boston area.

Is Mount Auburn Hospital affiliated with Harvard Medical School?

Mount Auburn Hospital is affiliated with Harvard Medical School, making significant contributions to educating the caregivers of tomorrow. The hospital is fully accredited by the Joint Commission on Accreditation of Healthcare Organizations and is a member of the American Hospital Association, the Council of Teaching Hospitals, ...

What can I do if I have a question about my bill?

Contact the Billing Department at 617-499-5090 or by email at mahbilling@mah.harvard.edu.

How can I tell you about a positive experience?

Please let us know here how any member of our team impacted your stay with us by email or phone at 617-499-5100.

How do I find out more about Patient Relations at Mount Auburn Hospital?

Every patient receives information about his or her rights and responsibilities as a patient when they are admitted.

What if I have a concern or problem?

Patients and family members are encouraged to first speak with a member of their care team. If you are not satisfied with the resolution, or wish to speak with someone not directly involved with your care, you may refer to the Patient Relations Department. We will work with you and your team to address your concerns.

What if I want to report my complaint to an outside agency?

You may also refer to one of the below outside agencies to file a complaint or compliment:

Appointments

If you are seeking a same day appointment, please call our offices directly at 617-661-6225. If you have a life-threatening emergency call 911 or go to the nearest emergency room.

Office Telephone Hours

Office telephone hours are 8:00 AM to 4:30 PM Monday through Friday (except holidays) and Saturdays 9:00 AM to 12:00 PM. Urgent Care hours available by appointment.

Laboratory

Laboratory drawing station hours are offered by appointment during regular office hours.

Insurance

The Marino Center is contracted to provide services for most major insurance carriers.

Emergencies

When a serious health problem arises, your doctor or an associate is always available for consultation by telephone. If the office is closed, the answering service will contact the doctor on call, and he or she will return your call.

Cancellation of Appointments

If unable to keep your appointment, please call in advance to cancel and reschedule. Without notification of cancellation, another patient may be deprived of an appointment.

Prescription Refills

Medication refills will be handled during office hours. Please call or email your requests during regular office hours so that your chart may be used as a reference. When you call, you may speak to an administrative assistant for prescription refills.