patient portal-messages

What is a portal message?

Portal messages are a secure, optional messaging tool built into the patient portal. Patient portal users can exchange messages with their pediatric practice, and the practice can receive and send portal messages with PCC EHR or pocketPCC.Jul 1, 2021

How do I send a message through patient portal?

0:050:49Patient Portal – How to Send a Direct Message to Your Provider?YouTubeStart of suggested clipEnd of suggested clipOnce you go ahead and select a subject go ahead and type in your messages. And go ahead and hit sendMoreOnce you go ahead and select a subject go ahead and type in your messages. And go ahead and hit send message that will send the message to the necessary recipient.

What makes a good patient portal?

In order to help you evaluate common portal capabilities, we asked patients which portal features they would need the most: Scheduling appointments online. Viewing health information (e.g., lab results or clinical notes) Viewing bills/making payments.Jul 24, 2019

How do you respond to a patient portal?

Click the case to display it in the center pane in update mode. Note that the Source/Recipient is "Patient Portal." 4. Select "Reply to patient via Portal." This action ensures that your response will be sent as a message on the Patient Portal.

Can you send messages on Facebook portal?

Yes, here's how you can use Facebook's messaging app and video-calling devices together. You can use a Facebook Portal device with Messenger to call certain contacts. Not all features of the Messenger chat app are available on Portal devices.Nov 27, 2020

How do I send a portal message in Cerner?

To send a new message click on Send a message (see next page). Type in at least 2 characters of your physician's name. The system will start to search, and your physician's name should appear. If you cannot find your provider, call the practice.

How do you encourage patient portal?

The following strategies will help you engage your patients to use the portal.Mass enrollment. ... Get the whole office involved. ... Use every patient handout or marketing collateral as an opportunity to promote the patient portal. ... Market the benefits, not the features. ... Older patients may surprise you.More items...•May 28, 2019

How do you implement a patient portal?

7 Steps to Implement a New Patient Portal SolutionResearch different solutions. ... Look for the right features. ... Get buy-in from key stakeholders. ... Evaluate and enhance existing workflows. ... Develop an onboarding plan. ... Successful go-live. ... Seek out painless portal migration.Jul 2, 2020

How do I make patient portal user friendly?

Another way to make using the portal easy is to include a link to the site every time you send a notification. Patients often get a notification that they have a message from their doctor, but the automatically generated message doesn't even say who is sending out the notification.

How do you send a message on follow my health?

FollowMyHealth Features Guide: Sending a Message to your Provider.Click on this icon to open your menu options. Select “Messages”.The following disclaimer will appear. Click “Ok”. ... A new email message will appear. Select the provider in the drop-down menu that you'd like to send a message to.

How do you respond to the patient portal in Athena?

Click the case to display it in the center pane in update mode. Note that the Source/Recipient is “Patient Portal.” 4. Select “Reply to patient via Portal.” This action ensures that your response will be sent as a message on the Patient Portal.

What is Athena patient portal?

Online patient portal With a patient portal, patients can make appointments and get appointment reminders, view and update personal information, request prescriptions, receive test results, and read patient education material.

What is my patient message?

My Patient Messages delivers accredited health and wellness information to patients who call your office and are placed on hold. Our professionally produced programming is updated monthly according to our SHARE calendar . You can easily add practice-specific messages that communicate important office policies and promote your practice and staff.

When is a primary reminder delivered?

The Primary Reminder. Typically delivered two (2) days before an appointment. It can be highly personalized with specific instructions for the patient based on provider, location, and/or appointment type. A Reminder Nudge. Typically delivered the day before an appointment, and always after the Primary Reminder.

What happens when you enable patient portal messaging templates?

If your practice chooses to enable patient portal messaging templates, your portal users will see a new Subject drop-down option when they choose to create a message:

How to update a template in Patient Portal?

From the Messaging Templates tab of the Patient Portal Configuration screen, highlight the template you want to update and click “Edit”.

How do Portal Message Templates Work?

When a parent or other portal user sends you a message using a template, the results appear in the portal message in PCC EHR.

What is a medication refill request?

The Medication Refill Request default portal message includes a list of the patient’s medication allergies, with a request to confirm them. There are entry fields for the portal user to record the prescription they want refilled and the name and location of the pharmacy they want to use.

What is the default portal message for appointment request?

The Appointment Request default portal message allows the portal user to select a desired provider and location on a specified date at a preferred time of day.

What is a referral request?

The Referral Request default portal message includes entry fields for the portal user to describe why they want a referral, who they wish to see and what the provider’s speciality is, along with the provider’s phone, fax, and office name and address.

What is appointment location?

Appointment Location: Creates a drop-down selection field that includes all of your practice’s scheduling locations. An “Any Location” option will also be included and selected by default.