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Is MaineGeneral’s Patient Portal secure?

Our portal uses a secure, well-established, third-party software system. All information sent to or from MaineGeneral’s FollowMyHealth ® Patient Portal or stored by MaineGeneral’s FollowMyHealth ® Patient Portal is encrypted in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

How secure is the FollowMyHealth® patient portal?

All information sent to or from MaineGeneral’s FollowMyHealth ® Patient Portal or stored by MaineGeneral’s FollowMyHealth ® Patient Portal is encrypted in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). All logins occur over secure connections (HTTPS).

What is the UPMC Western Maryland patient portal?

Our three online patient portals – for UPMC Western Maryland hospital services, physician practices and clinics and behavioral health services – enable you to view parts of your medical records anywhere you have Internet access. It’s easy and free to sign-up.

How do I contact MaineGeneral’s support team?

If you experience technical problems with the portal, please call 1-888-670-9775 during regular business hours or email the support team at patientportal@mainegeneral.org. What can I do with MaineGeneral’s FollowMyHealth® Patient Portal?

When will follow my health results be posted?

Starting Friday, April 16, the test results you see on the FollowMyHealth® patient portal will be posted there as soon as they come in. Faster turnaround of test results means you could see your results in the portal before your doctor sees them and calls you about them. You can choose to view your test results right away or wait until your doctor’s office contacts you about them. If you see your results and have questions, please contact your doctor first to ease your concerns.

How to schedule an appointment on FollowMyHealth?

The first is by using one of the appointment links—either clicking on the “Request” box under “Appointments” on the right-hand side of your MaineGeneral’s FollowMyHealth ® Patient Portal homepage or using the “Schedule an Appointment” link at the top of the homepage. Alternatively, you can navigate to the “My Providers” section of your FollowMyHealth ® account, and then select the provider you wish to see.

How to find past medical records?

You can also use the "My Health" tab to look up past visits, vital signs, prescriptions, and immunization history. If you can’t find what you are looking for in the portal, don’t worry. Your complete medical record is available from our Health Information Services Department or the location you were seen. Please contact your provider’s office for information on how to obtain this information or call (207) 626-1441.

How to communicate with your care team?

Communicate with your care team via secure messaging

Can you share your health information with a third party?

Sharing your health information with a third-party health care application may lead to further disclosure because it will allow the application access to your personal health information with different policies than MaineGeneral and FollowMyHealth ®.

Can you use FollowMyHealth portal in Maine?

If you are a MaineGeneral patient and wish to join the FollowMyHealth ® Patient Portal, please click on the application and instructions below. You cannot use the portal until you sign up via an invitation email sent by us.

How to contact UPMC Western Maryland?

If you’re having trouble signing in, please call 240-964-8300.

What is the phone number for UPMC Western Maryland?

If you’re having trouble logging on, please call 240-964-8300.

Does Western Maryland Regional Medical Center include medical records?

This includes information from your medical record at Western Maryland Regional Medical Center and the UPMC Western Maryland outpatient diagnostic centers. It does not include information from any physician offices.

Is UPMC Western Maryland a patient portal?

The UPMC Western Maryland Patient Portal Services are not for use in medical emergencies or urgent situations. If you think you may have a medical emergency, call your doctor or 911 immediately.