patient portal mass gen

What are MassHealth patient portals?

Massachusetts General Hospital's patient portals are online resources that help patients manage their condition or obtain a second opinion as well as arrange a virtual visit with their doctor or renew a prescription. Center for Connected Health

How can I access my health information from a non-Mass General Provider?

Link your Mass General Brigham Health Records from organizations outside Mass General Brigham. You may be able to access your health information from a non-Mass General Brigham provider if he or she is using the same electronic health record vendor (known as Epic).

How do I access my health information through patient gateway?

Through Patient Gateway, you can: Access your health information from a non-Mass General Brigham institution if they are using the same electronic health record vendor (known as Epic) The following Mass General offices offer Direct Scheduling for current patients via Patient Gateway:

How do I sign up my child for patient gateway?

If your child is age 12 or younger, you may access Patient Gateway by filling out the Patient Care Representative (PCR) Access Authorization Form. If your child is age 13 or older, both you and your teen must sign up together.

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What is patient gateway?

Patient Gateway, sponsored by Massachusetts General Hospital and Mass General Brigham, provides secure, online access to your health information whenever you need it.

When does a patient gateway account cancel?

As a parent or legal guardian, your account will automatically cancel when your teen turns 18. A parent, teen or physician’s office can ask for the Patient Gateway Account to be cancelled at any time.

How old do you have to be to sign up for a PCR?

If your child is age 12 or younger, you may access Patient Gateway by filling out the Patient Care Representative (PCR) Access Authorization Form. If your child is age 13 or older, both you and your teen must sign up together.

Is Patient Gateway for emergency situations?

Patient Gateway is not for emergency situations. Visit Patient Gateway for our Privacy Policy and Terms of Use.

Patient Gateway Updates

The Patient Gateway website and mobile app has a new look and feel. You will continue to have access to all currently available features — and can expect the following new features:

Care Everywhere

Link your Mass General Brigham Health Records from organizations outside Mass General Brigham.

Release of Information - A New Way to Request Your Medical Records

You will receive notification through Patient Gateway when your provider adopts the new functionality that allows you to request your medical records online. As always, you will continue to be able to request your records by filling out a form provided by your hospital or provider.

Coming to Mass General

At Mass General, our dedicated physicians, nurses and staff are committed to providing expert care—safely and effectively. We are offering convenient virtual visits so you can see your doctor from home. And we have taken unprecedented steps to ensure your in-person visits are welcoming and safe.

Find a Location

Find a location for services at Mass General's main campus and in the surrounding communities.

Billing, Insurance & Financial Assistance

Learn about our billing and insurance policies and Mass General’s financial assistance options.

International Patients

Learn why thousands of international patients from more than 140 countries choose Mass General.

Patient Gateway

Check upcoming appointments, communicate with your care team, review medications and pay medical bills.

Advancing Care Since 1811

Guided by the needs of our patients and their families, Massachusetts General Hospital aims to deliver the very best health care in a safe, compassionate environment; to advance that care through innovative research and education; and to improve the health and well-being of the diverse communities we serve.

What is patient gateway?

Patient Gateway is a medical resource with links to information for your medications, allergies, immunizations, and lab results. Parents, guardians, and adult children of elder parents may also take advantage of these features to help coordinate care for children, dependents, or elders.

What languages are patient gateways available in?

Patient Gateway is available in English, Spanish, and Portuguese.

What information can you see in a hospital?

Information about your hospital stay: If you are admitted to one of our hospitals as an inpatient, you can see important information about your hospital stay, such as your inpatient medication list, who is on your care team and their progress notes, and education materials.

Can a spouse be a patient gateway proxy?

A spouse, parent, adult child, or other designee may become a Patient Gateway proxy, if they have been authorized by the patient.