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What forms of payment does Lewis-Gale physicians accept?

Lewis-Gale Physicians, LLC will accept the following methods of payment: cash, personal check, money order, MasterCard, Visa, Discover, and American Express. Even though an insurance claim is pending, you will receive a statement each month if your account has an outstanding balance.

Why choose LewisGale Medical Center?

From emergency medicine and cancer treatment to cardiovascular care and maternity services, our skilled physicians, nurses and support staff are committed to offering the quality, effective care you've come to expect from LewisGale Medical Center. Learn more about LewisGale Medical Center's medical specialties and career opportunities.

How do I know if Lewis-Gale physicians is participating in my plan?

We recommend that you call your insurance company to verify that we participate with your plan. Charges billed to an insurance company will appear on the front of this statement indicating they have been filed with the insurance carrier on record at Lewis-Gale Physicians Business Services.

Welcome to Our Practice

You are the reason we are here and do what we do. We are dedicated to making sure you feel cared for and important. In addition, we are dedicated to providing you with compassionate, high-quality medical care.

Office hours

New patients are asked to arrive 30 minutes early to complete paperwork. You can download, print, and complete the forms prior to your appointment. Please bring the completed forms, a list of all medications you are currently taking, recent copies of x-rays, lab results, photo ID and your insurance card to your appointment.

Medication Refills

Please contact your pharmacy for refill requests. Your pharmacy will fax us the request and your refills will be processed within 72 hours. You may also request refills on the patient portal.

Billing

We require payment of your co-payment and past-due account balances at the time of service. We accept cash, checks, debit and all major credit cards. (Visa, Master Card, American Express, Discover.)

Insurance

We will submit claims to most major insurance carriers. Please bring your insurance card and I.D. with you to every visit so we can ensure that our records are accurate.

Cancellations or Rescheduling

To better serve the needs of all our patients, we ask that you call at least 24 hours in advance to cancel or reschedule appointments. We make every effort to stay on schedule, although emergencies arise.

After-hours & emergencies

If you are experiencing a medical emergency, dial 911. However, if you need after-hours advice for a medical concern, please call (540) 444-2010 and our answering service will assist you.

How long does it take for Lewis-Gale to pay for secondary insurance?from lgphysicians.com

If your secondary insurance is a non-contracted carrier with Lewis-Gale Physicians and payment is not received within 45 days, the balance will be made patient responsibility and it will be up to the individual to follow up with your carrier for payment.

What is patient experience?from healthgrades.com

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

What does it mean when charges are billed to insurance?from lgphysicians.com

Charges billed to an insurance company will appear on the front of this statement indicating they have been filed with the insurance carrier on record at Lewis-Gale Physicians Business Services. It is important to remember that health insurance coverage varies and not all charges will be covered or paid in full. If your insurance carrier denies a service, you are responsible for the balance of the account.

Can you file a paper claim with Lewis-Gale?from lgphysicians.com

Secondary insurance claims will be filed with carriers that accept electronic information if you provide your current secondary insurance card at the time of service. If your secondary insurance will not accept electronic information, Lewis-Gale Physicians will file a paper claim with your secondary insurance carrier on your behalf. If your secondary insurance is a non-contracted carrier with Lewis-Gale Physicians and payment is not received within 45 days, the balance will be made patient responsibility and it will be up to the individual to follow up with your carrier for payment.

Can you make a virtual appointment with Telehealth?from hcavirginia.com

warning Many of our providers are offering virtual appointments (may not be available in all areas). You can schedule an appointment online by selecting the "Telehealth" option.