patient portal langone

Requesting Proxy MyChart Access for Children Age 11 and Younger

To request proxy access to your child’s NYU Langone Health MyChart account, you must first have your own account. If you are a patient at NYU Langone and don’t yet have an account, you can create your account online. If you are not a patient at NYU Langone, please call our MyChart Help Desk at 866-262-6458 so that we may create an account for you.

Sharing MyChart Access for People Age 12 and Older

People age 12 and older may choose to share access to their NYU Langone Health MyChart account with a parent, guardian, or other trusted caregiver or friend. Shared access to the accounts of people age 12 to 17 expires on their 18th birthday, in accordance with New York State law. The person can choose to share access again at that time.

Accepting an Invitation for Shared Access

To accept an invitation for shared access to someone’s NYU Langone Health MyChart account, you must complete the following steps:

When do we share personal information?

We may share your personal information in the event we sell or transfer all or a portion of our business assets (e.g., further to a merger, reorganization, liquidation, or any other business transaction), including negotiations of such transactions.

What is NYU MyChart?

NYU MyChart may be personalized based on various information we may have about you to provide you with more location-relevant content. We may use GPS (global positioning systems) software, geo-filtering, and other location-aware technologies to locate you, sometimes precisely, for purposes such as verifying your location and delivering or restricting content based on your location. Our clinic location feature may access and use information about your device location to suggest appropriate clinic locations. Additionally, you may change your preferences regarding our “Appointment Arrival” feature, which uses your phone’s location to notify front desk staff when you’ve arrived. You may use your device settings to change your geolocation preferences.

How does NYU use your information?

We use your information for many purposes, such as to: (i) provide various products or services to you, including by processing your payments ; (ii) analyze trends and conduct research about improving our products and services ; (iii) provide support and respond to questions from customers and NYU MyChart users ; (iv) improve NYU MyChart, products, or services; (v) learn about users’ needs; (vi) contact users for research, informational, and marketing purposes; (vii) track traffic patterns and NYU MyChart usage; (viii) provide customer service; (ix) correlate information with other commercially available information to identify demographics and preferences to assist us in our marketing efforts; (x) provide specific relevant marketing, promotional, or other information to you; (xi) address information security and/or privacy issues, network functioning, and troubleshooting; (xii) investigate claims and/or legal actions, violations of our policies and procedures, and compliance with relevant applicable laws and legal process; (xiii) comply with applicable laws, regulations, or legal process as well as industry standards and our company policies; or (xiv) prevent, investigate, identify, or take any other action with regard to suspected or actual fraudulent or illegal activity, or any activity that violates our policies.

Is NYU Langone a non profit?

As a non-profit organization, NYU Langone’s collection of children’s personal information is not governed by the U.S. Children’s Privacy Protection Act (“COPPA”). A Minor NYU MyChart Account user may choose to share their information with a parent or guardian through the “Share MyChart Access” feature.

Does NYU MyChart share information?

We may also share certain information to other devices or applications as per your preferences. Connecting to other devices or applications, such as Apple HealthKit or Google Fit, may entail sharing information between NYU MyChart and such devices related to the device’s technologies or features (e.g., thermometers, blood pressure calculators, weight measuring).

Does NYU MyChart collect personal information?

We or third parties, including our vendors, may collect personal information about your online activities over time and across different online services when you use NYU MyChart.

Does NYU Langone MyChart sync with the website?

If you use access your NYU Langone MyChart account through the Website, information collected through the App related to your App account and settings may not be synchronized between the App and the Website.

What is NYU Langone Health MyChart?

NYU Langone Health MyChart offers personalized and secure online access to portions of your medical records. It enables you to securely manage and receive information about your health online. With NYU Langone Health MyChart, you can:

How to opt out of NYU Langone?

If you do not have a MyChart account, our staff Can help you opt out by calling 866-262-6458, Monday - Friday from 8am - 6pm.

What is my chart?

MyChart is a free service offered to NYU Langone patients.

How long does it take to receive a reply from NYU Langone?

You will generally receive a reply within two business days. Please note that NYU Langone Health MyChart should not be used for urgent matters. Please contact your medical provider if you have an urgent question, or dial 911 if you are experiencing an emergency

Does NYU Langone use MyChart?

Most, but not all, NYU Langone Health System providers use MyChart to exchange secure electronic messages with patients. Please check with your provider's office if you do not see him or her listed in your account.

Does NYU Langone Health MyChart release lab results?

Certain laboratory tests of a sensitive nature are not automatically released only to NYU Langone Health MyChart, and are released at your provider's discretion. If you do not see an expected test result, please contact your physician's office to request that these results be released to your MyChart account.

Is NYU Langone Health MyChart a federal or state law?

NYU Langone Health MyChart is owned and operated by NYU Langone Health MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given to your health records, and will never be sold or leased by NYU Langone Health MyChart.