patient portal effects on nursing

Proven to have a positive impact on engagement, the patient portal has changed the patient’s role in their care forever. As providers search for ways to keep their patients connected, informed, and engaged throughout the life of their relationship, this tool can make the difference.

Full Answer

How do you know if a patient actually uses the portal?

Feb 10, 2015 · Use of the patient portal also increased customer retention , which is related to continuity of care. The use of the patient portal was also associated with extended office visits to ask questions of the providers, and an increase in preventative medicine .

How do patients Register on the patient portal?

A total of 504 valid patient portal user responses were collected, and partial least squares analysis was performed to analyze the data. Results: Patient satisfaction was captured using three dimensions: care team interaction, atmosphere, and instruction effectiveness. The results show that postadoptive use of patient portals has a positive influence on all 3 dimensions of …

What are the advantages and disadvantages of a patient portal?

May 19, 2020 · Early experience with an EMR-tethered patient portal showed strong reports of positive patient experience, a self-reported decrease in health system use, and a measured decrease in missed appointment rates. Implications on the expanded use of patient portals requires more quantitative and qualitative study in Canada.

What is the difference between a patient portal and a PHR?

Very few studies associated use of the patient portal, or its features, to improved outcomes; 37% (10/27) of papers reported improvements in medication adherence, disease awareness, self-management of disease, a decrease of office visits, an increase in preventative medicine, and an increase in extended office visits, at the patient's request for additional information.

What are the disadvantages of patient portals?

What are the benefits and challenges of using patient portals?

What are the benefits of a patient portal?

Why is patient portal important in healthcare?

Do patient portals improve healthcare?

What are the advantages of patient portals to the patient and to the healthcare facility quizlet?

What should be in a patient portal?

What safeguards are included in patient portals?

How would you encourage patients to use patient portal?

How long does it take for a nurse to respond to a patient?

The practice established standards for response times of within 4 hours for more urgent questions to 2 days for prescription refills

When did Dover Family Physicians adopt EHR?

Dover Family Physicians adopted an electronic health record (EHR) system in 2008 with a goal of improving the quality of patient care and especially strengthening preventive care services. The practice has focused on ways to use the EHR to engage patients and their family members in their health and healthcare through a patient portal implementation. The practice, located in Dover, Delaware, has four physicians and two physician assistants, and provides primary care to more than 800 patients weekly.

How to get the most value from an EHR?

To get the most value from an EHR, practices will need to invest time in training and preparation. Some customization of the system will likely be needed based on how the practice functions and the individual work styles of the various providers.

What are the challenges of the portal?

One major challenge with the portal is the multiple step registration process . Patients provide their e‐mail address at the front desk and are given a password to register from home. Some patients fail to complete the registration process after leaving the clinic. Remembering and managing passwords and managing family accounts are also challenging for patients. For example, a parent may log in for one child and then ask questions about a second child. For providers and staff, a challenge is that there is no way to know whether a Web‐enabled patient actually uses the portal and there are no read receipts to confirm that patients have read a message.

When did PHMG start patient portal?

PHMG launched the patient portal in early 2010. As a first step, the physician champion piloted the portal for about 6 months before it was implemented in one clinic at a time. According to the physician champion, implementation was “easier than expected because everyone was already comfortable with eClinicalWorks, ...

Is the portal easy to use?

It’s really very easy to use. If you use the Internet, you’ll most likely find the portal helpful and easy to navigate. They found that it is particularly persuasive when providers encourage patients to use the portal because patients trust providers and value their opinions.

When did PHMG implement EHR?

In 2007 PHMG implemented an EHR system, eClinicalWorks, as part of a strategy to improve quality of care and facilitate coordination of care across its multiple clinic locations. In preparing for implementation, PHMG proceeded with:

What is the PHMG strategy?

PHMG had a strategy of ensuring that patients hear about the portal from multiple sources during each clinical visit. To execute this strategy, PHMG used several methods of communication, including:

How does the patient portal help patients?

Easily accessible and viewable on the patient portal, patients are able to understand and improve their health behaviors. They are more likely to get their flu vaccinations, check their blood pressure, get lipid level screens, and take other steps that lead to positive outcomes in their care.

What is patient portal?

The patient portal gives patients the opportunity for self-efficacy and self-advocacy. With this tool, patients can review their care plan, their vitals, and find an overview of their overall health. This drives many patients to make decisions regarding their health that leads to more positive results. Before the patient portal, it was easy for patients to ignore their negative results and continue making poor decisions. Now, this clarity is giving patients the chance to produce the desired results they hope to achieve. For example, a study showed that providers see better medication adherence of 95% through the use of a patient portal.

Why is a clear line of communication important?

A clear line of communication that is accessible at all times is vital to making sure they have a pathway for engagement. The convenience and usability of a patient portal offer this exact opportunity for patients and providers to communicate.

What are health behaviors?

Health behaviors include how often a patient adheres to follow-up care, whether or not they attend annual check-ups if they complete milestones in their care and more. Easily accessible and viewable on the patient portal, patients are able to understand and improve their health behaviors.

Why is engaging patients important?

Engaged patients have better health outcomes, are more satisfied with their care, and are more likely to return to the organization in the future. Educational content hosted on patient portals can make it easier for patients to take a more active role in their care.

Why is patient engagement important?

Engaged patients have better health outcomes, are more satisfied with their care, and are more likely to return to the organization in the future. Educational content hosted on patient portals can make it easier for patients to take a more active role ...

Key Words

Patient portals are personal health record (PHR) systems tethered to a health organization’s electronic health record (EHR) system. They allow patients to track their medical history, access their medical records, and communicate with their health-care providers, and in some cases, they record patient-entered data.

Materials and Methods

Figure 1 illustrates the literature review strategy.

Use of a Patient Portal by Pulmonologists in a Group Practice

We looked at the use of a patient portal implemented in early 2009 in a multispecialty group practice in the northeastern United States. As of May 31, 2014, 51,770 active patients in this practice had activated their access to the patient portal.

Conclusions

PHRs have value to providers and patients in numerous health-care settings and scenarios; however, this review of the literature reveals that in the PHR and patient portal knowledge base accumulated to date, very few studies have addressed the use of PHRs for pulmonary conditions or by pulmonologists.