patient portal crystal pollard

What is the crystal clinic patient portal?

Crystal Clinic offers two patient portals to help you become a more active participant in your medical care. Each portal is a secure website that offers convenient 24-hour access to your personal health information. For our patients who have visited any of our clinics, we offer a widely used portal from Medfusion.

What is a patient portal?

A patient portal is a website where you can review components of your Crystal Clinic Orthopaedic Center (CCOC) medical records. Using an internet web browser or a smart phone, you can review many records associated with your health care. This is a tool to help you better manage your health care.

How do I sign up for the MedFusion outpatient portal?

You may also sign up directly for our Medfusion outpatient portal: Click the Patient Login button in the upper left. On the following screen, you will have an option to create your own portal account. Click the Create an Account button to begin your signup request. We then verify your patient relationship and approve your sign-up request.

How do I Reset my Password on the patient portal?

At the patient portal sign-on screen, www.crystalclinic.com/portal, click one of the Forgot Password links in the blue box at the left of your screen. Follow the instructions on the forgotten password page of the portal.

How many portals does Crystal Clinic have?

The Crystal Clinic offers two patient portals to help you become a more active participant in your medical care. Each portal is a secure website that offers convenient 24-hour access to your personal health information.

When will the Cerner HealtheLife portal be retired?

Effective August 1 our old patient portal, the Your Care Community Portal, will be retired. We recommend patients currently utilizing this portal to sign up for the Cerner HealtheLife Patient Portal for the best service.

How to contact Cerner HealtheLife?

For questions about how to log in or use the Cerner HealtheLife Patient Portal, contact Cerner at (888) 338-9741. Support is available to you 24 hours a day, seven days a week. For questions about the information shown in your Portal account, contact us at 330-929-9671 or by email at PortalHelp@crystalclinic.com . The phone line is staffed Monday – Friday from 8 am to 4:30 pm. Any after-hour calls will be returned the next business day. Email will be answered within one business day.

Can you use the portals for urgent medical matters?

DO NOT use the portals for urgent medical matters. If you are experiencing an urgent medical problem, contact your physician’s office or call 911.

What is a patient portal?

A patient portal is a website where you can review components of your Crystal Clinic Orthopaedic Center (CCOC) medical records. Using an internet web browser or a smart phone, you can review many records associated with your health care. This is a tool to help you better manage your health care.

How long does it take for a portal to reset your password?

Click that link and follow the instructions to reset your password. If you do not see the message within about 10 minutes, check your spam or junk mail e-mail folder.

What is the role of a representative in a portal?

With the use of the Representative function, you as the patient have the ability to designate access to some or all of your portal medical records based on YOUR assignment of the Representative’s access. You control what components are seen by the representative, and have the ability to change that access at your convenience.

What to do if you believe you are experiencing a medical emergency?

If you believe you are experiencing a medical emergency, do not attempt to use the portal to contact your physician. Please call 911 or the clinic to get immediate contact with your physician.

What is HealtheLife Cerner?

The HealtheLife Cerner portal provides records from your hospital visit at our St. Thomas facility.

Who can be a representative for a patient's medical records?

Just as with the paper medical record, the legally appointed guardian of a patient may be designated as a representative for the patient’s medical records on their portal account if the scope of their guardianship permits access to medical information.

Can you access X-rays in the patient portal?

Some medical records, such as X-rays or the physician’s clinic visit notes, are not currently available in the patient portal. To access those records, you will need to make a request to your provider’s office.

How many portals does Crystal Clinic have?from crystalclinic.com

The Crystal Clinic offers two patient portals to help you become a more active participant in your medical care. Each portal is a secure website that offers convenient 24-hour access to your personal health information.

When will the Cerner HealtheLife portal be retired?from crystalclinic.com

Effective August 1 our old patient portal, the Your Care Community Portal, will be retired. We recommend patients currently utilizing this portal to sign up for the Cerner HealtheLife Patient Portal for the best service.

How to contact Cerner HealtheLife?from crystalclinic.com

For questions about how to log in or use the Cerner HealtheLife Patient Portal, contact Cerner at (888) 338-9741. Support is available to you 24 hours a day, seven days a week. For questions about the information shown in your Portal account, contact us at 330-929-9671 or by email at PortalHelp@crystalclinic.com . The phone line is staffed Monday – Friday from 8 am to 4:30 pm. Any after-hour calls will be returned the next business day. Email will be answered within one business day.

Can you use the portals for urgent medical matters?from crystalclinic.com

DO NOT use the portals for urgent medical matters. If you are experiencing an urgent medical problem, contact your physician’s office or call 911.

What is the Patient Portal?from 19742.portal.athenahealth.com

The Patient Portal is an online service that provides patients secure access to their health information. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. top

What to do if you have issues logging into your patient portal?from athenahealth.com

If you’re having issues logging into your patient portal, please contact your medical provider’s office for support.

What is Cole Connect?from upmc.com

Cole Connect is the portal for UPMC patients at UPMC Cole hospital.

What is clinical note?from concordhospital.org

Clinical Notes, the newest My Patient Connect feature, provides access to important information about your office visits and hospitalizations. The information available via Clinical Notes can help you remember your treatment plan and partner with your providers to ensure you have the best outcomes.

How to find recent charges payable?from 19742.portal.athenahealth.com

Click the Billing tab. Your recent charges will appear listed under Recent Charges Payable Online.

How to see scheduled appointments on calendar?from 19742.portal.athenahealth.com

Click the Appointments tab. Your scheduled appointments will appear listed under Upcoming Appointments . top

How to sign out of a portal?from 19742.portal.athenahealth.com

Click the Sign Out link at the top right of the screen. Alternatively, if your keyboard remains idle for 10 minutes or more, you will receive a pop-up window asking if you are still actively using the portal. If you do not click the OK button, you will be signed out automatically. Any information you have typed and not saved or sent will be lost.

Why should I use the Doctors Care Patient Portal?from doctorscare.com

You can access the Doctors Care Patient Portal from any device with Internet capability to view your personal health information, communicate with your providers, view testing and lab results, or even print your work or school excuse.

How soon after I register will my health information be available through the patient portal?from doctorscare.com

Your visit information should be available within 12 hours of your visit. Testing and lab results will display as soon as 24 hours after your visit.

When can I expect a reply to health messages I send to my doctor’s office through the Doctors Care Patient Portal?from doctorscare.com

You will receive an answer within three business days. The Doctors Care Patient Portal should not be used for urgent situations.

Why is Cerner/IQHealth referenced on the website?from doctorscare.com

Cerner/IQHealth are companies we use to securely manage your electronic medical record information. The Doctors Care Patient Portal is a customized system that enables you to interact with this medical record system.

Is Doctors Care Patient Portal secure?from doctorscare.com

The Doctors Care Patient Portal is easy to use, conveniently accessible from any device connected to the internet, and password protected so your health information remains private and secure.

Who has access to your information?from doctorscare.com

Only you and those to whom you grant access will have access to your information.

Can I access my child’s or parent’s health information?from doctorscare.com

Yes. Access can be granted to parents of children under age 18, as well as caregivers of elderly patients. Just contact the front desk staff at the practice. A unique email address is required for each person. Please note that proxy access to a child’s account will expire when he or she turns 18, and the child will need to create his or her own account.

What to do if you have issues logging into your patient portal?

If you’re having issues logging into your patient portal, please contact your medical provider’s office for support.

What do you do if you are an authorized caregiver?

If you are an authorized caregiver that needs help accessing a family member’s account, you will need to contact that family member’s medical provider for support.

Can you use a portal locator on a patient portal?

Yes. Using the portal locator doesn’t affect your ability to use other URLs to log in to your patient portal.