patient portal concierge job description

Their job is to make a patient's hospital stay as comfortable and convenient as possible. The concierge consults with head nurses and patient relations administrators to discuss newly admitted patients. The concierge finds out how to best meet the needs of patients depending on whether they're staying overnight for an extended period of time.

Full Answer

What is a patient concierge?

Patient concierges also manage other out-of-scope, customer-service centric tasks weighing down clinical staff. In the broadest sense, a patient concierge, sometimes referred to as a hospital or healthcare concierge, can do almost anything for patients that falls outside the scope of medical professionals’ duties.

How many inpatients are admitted to the emergency department?

60 to 80% of inpatients are admitted through the emergency department (ED), effectively making EDs the single largest introduction to healthcare systems. And, as they say, first impressions are everything!

Concierge Representative

The Concierge Representative provides consistent highly personalized concierge services to guests and patients in accordance with guest services guidelines,…

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What is a medical concierge?

The Medical Concierge is responsible for identifying and assigning Primary Care Providers for all existing and new patients who do not have a Primary Care Provider. Daily Admissions Reports, Daily Discharge Reports, referrals from Outpatient Episodic Clinics, The Emergency Department as well as general referrals are reviewed taking into consideration the patients History, Diagnosis, demographics or chief complaint and barriers to care. The medical Concierge also schedules and coordinates appointments for Oroville Hospital based Providers, Non Oroville Hospital Providers, Private Practices, specialists and Other Hospitals. All appropriate programs containing patient Medical Record, including electronic and hard copy are accessed to determine the Primary Care Provider or additional needs of patients. The Medical Concierge will coordinate with Case Management and the hospital outpatient clinics. The Medical Concierge will call and reschedule all “no shows” for all the hospital outpatient clinics. Also, tracking and trending the reason for no shows and providing suggestions for improvement.

Does the Medical Concierge provide medical advice?

The Medical Concierge does not provide medical advice, does not answer questions related to diagnosis, medication or hospital stay. If patients identify a problem related to their Inpatient stay or have a question related to their medical care the Case Manager or the House Supervisor is contacted.

What is concierge service in a hospital?

A hospital concierge may help visitors of patients with daily or specialty needs, such as clerical services, stamp purchases, pet care or patient pet visits, hospital tours and patient birthday celebrations. The concierge also organizes transportation services to and from bus stations, airports, hotels and train stations. Some services are provided by the hospital, while others are provided by local private businesses. A concierge can arrange for valet parking or limousine service when visitors or patients need additional transportation services, according to Duke University Human Resources.

What is concierge service in Winnie Palmer Hospital?

A hospital concierge serves as the link between patients and private services to provide additional amenities, such as upgraded linens, robes, spa treatments and specialty menu selections, states the Winnie Palmer Hospital. The concierge organizes beauty salon services for patients, provides shopping services and helps with hospital room conveniences. By working closely with a hospital's environmental services, the concierge makes sure patients have access to a fax machine, DVD player and hospital equipment, such as wheelchairs and specialty furniture. The concierge also ensures that patients receive the morning newspaper, snacks and special order foods to meet their cultural or religious preferences, upon request. Most concierge services have additional fees above normal hospital fees.

What is a hospital concierge?

A hospital concierge does almost everything for patients that medical staff aren't required to do to make a hospital stay as comfortable and convenient as possible. The concierge consults with head nurses and patient relations administrators to find out how they can meet the needs of newly admitted patients and those who stay for extended periods.

Is concierge service free?

Most employee concierge services are free, but the employee must pay for actual services provided, such as taxi costs, dry cleaning expenses or personal shopping expenditures. Tips are not generally accepted for services provided to employees, states the Florida Hospital in Altamonte.