"patient portal" "athena" portland

What is the patient portal?

The Patient Portal (the “ Portal ”) is an Internet service, powered by athenahealth, Inc. ( “ athenahealth ”, “ our ”, “ us ”, or “ we ” ), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers.

How do I sign up for the athenahealth patient portal?

Some practices using athenahealth products offer Patient Portal access on the homepage of their website. Just look for the Patient Portal link and click on it to be taken to the Patient Portal welcome page. Once there, click the sign-up link below the Login with athenahealth button.

What should I do if I have technical issues with patient portal?

You will need to contact your medical provider’s office for any technical issues. But before you do, please check that you’re attempting to access your patient portal from a desktop computer using a Chrome, Microsoft Edge, Mozilla Firefox, or Safari browser. This may solve the problem. If not, your medical provider can supply additional assistance.

How is my personal information protected in patient portal?

When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Does athenahealth Patient Portal have an app?

The athenahealth Mobile App is your complete EHR on the go Practice medicine on the go with a mobile app that puts the information clinicians need at their fingertips. With an intuitive design and simple interface, providers can begin using the app on day one.

Are patient portals free?

You can also e-mail your provider questions through the portal. Many providers now offer patient portals. For access, you will need to set up an account. The service is free.

How do I send a message on Patient Portal?

0:130:49Patient Portal – How to Send a Direct Message to Your Provider?YouTubeStart of suggested clipEnd of suggested clipOnce you go ahead and select a subject go ahead and type in your messages. And go ahead and hit sendMoreOnce you go ahead and select a subject go ahead and type in your messages. And go ahead and hit send message that will send the message to the necessary recipient.

Is Patient Portal an app?

The PatientPORTAL App connects you, the patient, with your healthcare provider. The App enables you to view upcoming appointments and lab results, as well as send and receive secure messages for yourself and any dependents that you may have for easy communication with your provider.

Why do patients not use patient portals?

This is due to a lack of internet access. According to the AMA, 25% of people don't use a patient portal because they don't have internet access. Over one in six people in poverty don't have internet access. Lower-income people in rural areas face even more limitations.

What are the disadvantages of patient portals?

Data Security Concern Patient portals pose many security concerns for data, as they may be a potential place for healthcare information hackers or data thieves to access a patient's health data.

How do I send a patient a message in Athena?

To send a secure message, create a new patient case and select 'Patient Portal' as the Source/Recipient. Enter your message in the 'Case Description' field and click 'Save' to send. A secure message was sent to a patient not seen during the reporting period.

How do I send a message to my doctor on follow my health?

FollowMyHealth Features Guide: Sending a Message to your Provider.Click on this icon to open your menu options. Select “Messages”.The following disclaimer will appear. Click “Ok”. ... A new email message will appear. Select the provider in the drop-down menu that you'd like to send a message to.

How do I check my sent messages on Mychart?

2:043:44MyChart: Using the Message Center (For Mobile) - YouTubeYouTubeStart of suggested clipEnd of suggested clipOpen the conversation. And bookmark it to find that bookmarked conversation return to the messageMoreOpen the conversation. And bookmark it to find that bookmarked conversation return to the message center. And open the bookmarked folder.

What percentage of patients use patient portals?

FINDINGS. Nearly 40 percent of individuals nationwide accessed a patient portal in 2020 – this represents a 13 percentage point increase since 2014.

Can patient portals be hacked?

Health outcomes improve. Unfortunately, what makes your patient portal valuable for patients is exactly what makes it attractive to cybercriminals. It's a one-stop shop for entire health records, and identity thieves can make a fast buck from stealing this data and selling it on.

How do I make a patient portal account?

Create a New AccountOn the Account credentials page, under Set up account, do the following: In Username, type your username. ... Click Next. ... Under Set up security questions, select all five security questions and type the answers. ... Click Submit. ... On the Google Authenticator page, do one of the following:

What are the benefits of a patient portal?

The truth is, there are a lot of benefits to using a patient portal for providers.Better Patient Communication. ... Streamline Patient Registration and Administrative Tasks. ... Greater Focus on Patient Care. ... Better Patient-Physician Relationships. ... Improve Clinical Outcomes. ... Optimize Medical Office Workflow.

Can patient portals be hacked?

Health outcomes improve. Unfortunately, what makes your patient portal valuable for patients is exactly what makes it attractive to cybercriminals. It's a one-stop shop for entire health records, and identity thieves can make a fast buck from stealing this data and selling it on.

What percentage of patients use patient portals?

FINDINGS. Nearly 40 percent of individuals nationwide accessed a patient portal in 2020 – this represents a 13 percentage point increase since 2014.

Are patient portals good?

Patient portal interventions were overall effective in improving a few psychological outcomes, medication adherence, and preventive service use. There was insufficient evidence to support the use of patient portals to improve clinical outcomes.

What do you do if you are an authorized caregiver?

If you are an authorized caregiver that needs help accessing a family member’s account, you will need to contact that family member’s medical provider for support.

What to do if you have issues logging into your patient portal?

If you’re having issues logging into your patient portal, please contact your medical provider’s office for support.

Can you use a portal locator on a patient portal?

Yes. Using the portal locator doesn’t affect your ability to use other URLs to log in to your patient portal.

What is the Patient Portal?

The Patient Portal is an online service that provides patients secure access to their health information. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. top

How to find recent charges payable?

Click the Billing tab. Your recent charges will appear listed under Recent Charges Payable Online.

How to see scheduled appointments on calendar?

Click the Appointments tab. Your scheduled appointments will appear listed under Upcoming Appointments . top

How to sign out of a portal?

Click the Sign Out link at the top right of the screen. Alternatively, if your keyboard remains idle for 10 minutes or more, you will receive a pop-up window asking if you are still actively using the portal. If you do not click the OK button, you will be signed out automatically. Any information you have typed and not saved or sent will be lost.

How old do you have to be to use the Patient Portal?

Any active patient over the age of 13 is eligible to register for and use the Patient Portal. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. top

Does the Patient Portal have a link to other websites?

This website and Patient Portal contain links to websites operated by other parties. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. The Practice Entities have no control over the security or privacy practices of these external websites. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites.

What happens if you give someone a power of attorney?

If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.