What is a patient portal? | HealthIT.gov
20 hours ago · A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as: Recent doctor visits Discharge summaries Medications Immunizations Allergies Lab results Some patient portals … >> Go To The Portal
While patient portals allow information to be accessed and shared conveniently, healthcare organizations should be aware that there are several patient portal privacy and security issues. It’s the responsibility of the healthcare organization to ensure individual health information is kept private and secure.
A patient portal is a website for your personal health care. The online tool helps you to keep track of your health care provider visits, test results, billing, prescriptions, and so on. You can also e-mail your provider questions through the portal. Many providers now offer patient portals.Aug 13, 2020
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AnswerWhat is a patient portal?
A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as: Recent doctor visits; Discharge summaries; Medications; Immunizations; Allergies; Lab results
How do patient portal users access their health information in 2020?
★ About one in five patient portal users (22%) accessed their health information using both a smartphone health app and a computer in 2020. ★ Patient portal users most commonly accessed their health information through a computer (83%) – six in 10 portal users accessed their health information using only this method.
How many patient portal users exchanged secure messages with their provider?
★ About six in 10 patient portal users exchanged secure messages with their health care provider in 2020 – this represents a 10 percentage point increase from 2017.
How many Americans have access to their patient portal?
About 6 in 10 individuals nationwide were offered access to their patient portal by a health care provider or insurer, and nearly 4 in 10 individuals (38 percent) reported that they accessed their portal at least once in 2020.
What is a patient portal in healthcare?
A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as: Recent doctor visits. Discharge summaries. Medications.Sep 29, 2017
What are the five main features of the new healthcare portal?
5 Key Features Every Patient Portal Needs to OfferExcellent user experience. ... Branding flexibility. ... Flexible financing options. ... Loyalty rewards and incentives. ... Integration with existing systems.May 12, 2020
What information is excluded from a patient portal?
However, it also had to exclude behavioral health, protected minor visits, research records, business records, and other sensitive record content. The portal automatically downloads or excludes documents based on type or provider, says Meadows, who helped solidify a process for integrating the portal with the EHR.
What are the benefits and challenges of using patient portals?
What are the Top Pros and Cons of Adopting Patient Portals?Pro: Better communication with chronically ill patients.Con: Healthcare data security concerns.Pro: More complete and accurate patient information.Con: Difficult patient buy-in.Pro: Increased patient ownership of their own care.Feb 17, 2016
What should be in a patient portal?
A patient portal is a website for your personal health care. The online tool helps you to keep track of your health care provider visits, test results, billing, prescriptions, and so on. You can also e-mail your provider questions through the portal. Many providers now offer patient portals.Aug 13, 2020
What do patients want from a patient portal?
May 13, 2016 - Patient portals are an online website that is connected to the EHR, centrally focused on patient access to health data. These tools give patients a look into various data points, including lab results, physician notes, their health histories, discharge summaries, and immunizations.May 13, 2016
What are some of the differences between a patient portal and a PHR?
The Portal is controlled by the source system (EMR/EHR/Hospital). On the other hand, the Personal Health Record (PHR) is more patient centric, is controlled by a patient or family member, and may or may not be connected to a doctor or hospital (i.e. it may be tethered or untethered).Sep 6, 2012
What are the disadvantages of patient portals?
Even though they should improve communication, there are also disadvantages to patient portals....Table of ContentsGetting Patients to Opt-In.Security Concerns.User Confusion.Alienation and Health Disparities.Extra Work for the Provider.Conclusion.Nov 11, 2021
Are patient portals covered by Hipaa?
Patient portals contain information that constitutes electronic protected health information (ePHI) under the HIPAA Security Rule. ePHI is defined as any protected health information (PHI) that is created, stored, transmitted, or received in any electronic format or media.Sep 9, 2019
Do patient portals improve healthcare?
Background. Engaging patients in the delivery of health care has the potential to improve health outcomes and patient satisfaction. Patient portals may enhance patient engagement by enabling patients to access their electronic medical records (EMRs) and facilitating secure patient-provider communication.
What safeguards are included in patient portals and PHRS to help patients and healthcare professionals ensure safety?
Patient portals have privacy and security safeguards in place to protect your health information. To make sure that your private health information is safe from unauthorized access, patient portals are hosted on a secure connection and accessed via an encrypted, password-protected logon.
What is the goal of hie?
Electronic health information exchange (HIE) allows doctors, nurses, pharmacists, other health care providers and patients to appropriately access and securely share a patient's vital medical information electronically—improving the speed, quality, safety and cost of patient care.Jul 24, 2020
Summary
Individuals’ rates of being offered and subsequently accessing their patient portal increased significantly between 2018 and 2019, but did not change in 2020.
Data Source and Methods
Data are from the National Cancer Institute’s (NCI) Health Information National Trends Survey (HINTS).
Suggested Citation
Johnson C, Richwine C, & Patel V. (September 2021). Individuals’ Access and Use of Patient Portals and Smartphone Health Apps, 2020. ONC Data Brief, no.57. Office of the National Coordinator for Health Information Technology: Washington DC.
What is a patient portal?
Patient portals are web- and mobile-based programs that allow patients and their proxies remotely to interact with healthcare systems and their care providers. 1–3 These portals commonly allow users to view selected information from the electronic health record (EHR), review test results, message providers, schedule appointments, and pay medical bills. 4 A report by the Institute of Medicine specifies online access to personal health records, such as patient portals, as a promising technology to support patient engagement. 5 Functionality delivered through patient portals has been shown to improve chronic disease management, increase adherence to preventive care such as immunizations and screening, improve patient satisfaction, and better outcomes for some patients with chronic disease. 6–14
What is a well designed patient portal?
Well-designed patient portals, when combined with policies that promote use, offer significant opportunity for patients to engage in their healthcare. Without proper management, portals can suffer from decreased use and poor support from providers. In this work, we discuss the patient portal policies that govern account registration and management, shared access, and test result reporting at VUMC. We anticipate that other organizations can implement concepts from our policies to support the meaningful use of patient portals.
What is proxy access?
Proxy access is defined as an access class in which one individual receives access to another individual’s protected health information, communication tools, and functions in MHAV. In all cases, the proxy had to meet the eligibility criteria outlined in the table, even if the patient did not. Individuals could serve as proxies for competent adult patients, patients who were children or adolescents, and adult patients who met legal criteria for lacking the capacity to make medical decisions. VUMC policy distinguished two general categories of proxies: delegates and surrogates. The policy defined delegates as “an adult individual invited by a MHAV account holder to have access to that account holder’s MHAV account,” and stipulated that the account holder be a competent adult. For example, a competent adult may invite her spouse, adult friend, and adult child aged 18 or older to have delegate access to her account.
Background and Significance
Methods
- Study site
Vanderbilt University Medical Center (VUMC) is a private, nonprofit, and academic healthcare center located in Middle Tennessee. VUMC includes the 758-bed Vanderbilt University Hospital (VUH) and the 267-bed Monroe Carrell Jr. Children’s Hospital at Vanderbilt (MCJCHV). VUH rece… - My Health at Vanderbilt
My Health at Vanderbilt (MHAV) is an institutionally developed patient portal which launched in a limited fashion in 2003 before being more widely deployed throughout all clinical specialties starting in 2007 (Figure 1). The VUMC informatics, legal and operational teams internally establi…
Results
- Policy on patient access and registration
During the period covered by this review, My Health at Vanderbilt was made available to all competent adults age 18 and older, regardless of whether they had an established relationship with a Vanderbilt site (ie, whether they had a medical record number). With permission from a pa… - Proxy and nonpatient access
The access policy also allowed a number of proxy access classes to account for diverse ways that family members or other caregivers support individuals receiving health care. Proxy access is defined as an access class in which one individual receives access to another individual’s protec…
Discussion
- Patients are increasingly interested in accessing their personal health data through the patient portal.4,24,34 There remains a need to understand how portal policies can enable use and promote engagement.13 Previous studies have found evidence supporting patient portal use and improved chronic disease management, improved patient satisfaction, and improved outcomes…
Conclusion
- Well-designed patient portals, when combined with policies that promote use, offer significant opportunity for patients to engage in their healthcare. Without proper management, portals can suffer from decreased use and poor support from providers. In this work, we discuss the patient portal policies that govern account registration and management,...
Contributorship Statement
- BS, JW, and TR conceived the study idea and design. BS, JC, BC, GS, and TR retrieved and described relevant policy information. BS and JW conducted quantitative data analysis. All authors participated in writing and reviewed the manuscript. All authors approved the final manuscript.
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