patient health portal wrong information

Go to “My Account > My Connections”. Here, you will click on the Hospitals or Clinics icon and then click on the clinics settings. If your FollowMyHealth account has incorrect or missing information, and you have verified that your clinic settings are enabled, please contact your provider or medical clinic.

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What if I’m having issues logging into my Patient Portal?

Mar 05, 2020 · You can also verify that the clinic settings in your Patient Portal are not disabled for data to flow. Go to “My Account > My Connections”. Here, you will click on the Hospitals or Clinics icon and then click on the clinics settings. If your FollowMyHealth account has incorrect or missing information, and you have verified that your clinic ...

What is a patient portal?

Mar 21, 2019 · Even if a test result isn’t recognizably negative, a portal presentation of an uninterpreted report can be painful to patients and certainly unproductive. A recent study found that nearly two-thirds of 95 patients who obtained test results via a portal received no explanatory information about the findings.

What are the most common usability issues with hospital portals?

Sep 29, 2017 · A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as: With your patient portal, you can be in control of your health and care.

How to correct errors in your medical records?

Aug 13, 2020 · With a patient portal: You can access your secure personal health information and be in touch with your provider's office 24 hours a day. You do not need to wait for office hours or returned phone calls to have basic issues resolved. You can access all of your personal health information from all of your providers in one place.

How to access a patient portal?

With a patient portal: 1 You can access your secure personal health information and be in touch with your provider's office 24 hours a day. You do not need to wait for office hours or returned phone calls to have basic issues resolved. 2 You can access all of your personal health information from all of your providers in one place. If you have a team of providers, or see specialists regularly, they can all post results and reminders in a portal. Providers can see what other treatments and advice you are getting. This can lead to better care and better management of your medicines. 3 E-mail reminders and alerts help you to remember things like annual checkups and flu shots.

What are the benefits of a patient portal?

Expand Section. With a patient portal: You can access your secure personal health information and be in touch with your provider's office 24 hours a day . You do not need to wait for office hours or returned phone calls to have basic issues resolved. You can access all of your personal health information from all ...

How old do you have to be to get access to your child's portal?

If you have a child under age 18 years, you may be given access to your child's patient portal, too.

Can you access all of your health information?

You can access all of your personal health information from all of your providers in one place. If you have a team of providers, or see specialists regularly, they can all post results and reminders in a portal. Providers can see what other treatments and advice you are getting. This can lead to better care and better management of your medicines.

Why don't patients sign up for a portal?

I often ask patients why they don't sign up. Some are worried about privacy; others don't enjoy using computers, forget their passwords, or just don't see the benefits. They aren't thinking ahead to that unplanned emergency department visit where a portal would let them pull up their medication, allergy, and problem lists on their phone for the doctor to see. Many patients are simply more comfortable calling to make appointments and leaving messages. Old habits are hard to change.

How can portals help patients?

Yet, if we can get patients to use them, portals have a lot of potential benefits. Allowing patients to access their records can make them more informed. Asynchronous communication can be more efficient. Having a patient write down their concerns in their own words rather than relying on a third party can improve accuracy. Sending test results electronically can be more timely.

How many portals do patients need?

A patient should only need one portal – a comprehensive one maintained by his or her primary care physician (PCP), who shares data with all those specialists and hospitals, gets timely updates, and is great at keeping records.

Is it better to send test results electronically?

Sending test results electronic ally can be more timely . However, the current state of the art needs work. A big problem is that portals are not standardized and often don't talk to each other.

What is patient portal?

Patient portals are rapidly expanding throughout the healthcare industry, and opening an express lane through the emerging health information exchange super-highway. In this era of patient-centered healthcare, portals that link to electronic health record (EHR) systems provide patients with what they want-easy access to their health information ...

Why did the health system implement the portal?

Gann says the health system chose to implement the portal in its clinics first because it wanted to enhance the relationship between physicians and patients in that setting. Mandatory physician participation has helped the health system grow and sustain the effort.

What authorization do you need for Springfield Clinic?

Once patients gain access to the portal, they must sign an electronic authorization that Meadows drafted to allow Springfield Clinic to release records to the portal. If patients assign proxies, the clinic asks for a second authorization to allow clinical staff to communicate through the portal as well as verbally with those individuals. Patients must also sign a separate consent to download sensitive information, such as clinical photography or body imaging.

What did Springfield Clinic do when developing their patient portal?

When developing their patient portal, the Springfield Clinic had to make decisions to exclude certain types of information in addition to what would be included.

How often do patients receive notifications?

Patients receive notifications every 12 months reminding them to log-in and update proxy designations and other information if it has changed. This helps ensure information is correct, and cuts down HIM work on the back end verifying portal user authorization to access information.

Why are research records not included in legal records?

Research Records: Research services are not a part of the typical legal health record primarily because it is not in the best interest of the patient. If patients review their records during a trial and find that they are receiving the placebo or subtherapeutic dosage, for instance, they may drop out and ruin the study.

Can EHR vendors offer portals?

More frequently, however, they must either build the portal in-house or engage a third-party developer to create it, says Kelly McLendon, RHIA, CHPS, president of Health Information Xperts, LLC, in Titusville, FL. Most EHR vendors don’t currently offer portals, and they probably won’t unless the EHR Incentive Program’s proposed stage 2 meaningful use criteria become finalized, he adds.

Why do providers refuse to remove information from patients?

However, most providers will refuse to remove this information because it has an effect on your health and medical treatment.

How to correct an error in a document?

Make a copy of the page (s) where the error (s) occur. If it's a simple correction, then you can strike one line through the incorrect information and handwrite the correction.

What to do if correction is complicated?

If the correction is complicated, you may need to write a letter outlining what you think it is wrong and what the correction is.

What to do if you have concerns about a medical condition?

If you have any concerns, discuss the matter with your healthcare provider's office–the vast majority of the time, you will get a speedy correction. If that isn't the case, you will need to follow the proper procedures to get things corrected , or at least considered.

What is the responsibility of a medical provider?

Your Provider's Responsibility. By law, you have the right to correct errors in your medical records. The Health Insurance Portability and Accountability Act (HIPAA) ensures that your medical records are private. Another important part of this law allows you to request amendments to your medical record if you find errors. 1 .

What happens if your address is incorrect?

Failure to do so will result in the wrong information being copied into future medical records or an inability for your medical team to contact you if needed.

What to do if you see inaccuracies in medical records?

Once you have your medical records, you can review them. If you see any inaccuracies, you can determine whether they are important and require an amendment.

What to do if you have issues logging into your patient portal?

If you’re having issues logging into your patient portal, please contact your medical provider’s office for support.

Can you use a portal locator on a patient portal?

Yes. Using the portal locator doesn’t affect your ability to use other URLs to log in to your patient portal.