patient first online portal

How to sign up for patient first portal?

Patient First provides a full range of urgent care and primary care services through our local health care centers. Learn more about the exceptional care …

How do I contact patient first?

Go to portal.patientfirst.com. Under “First Time Here?” enter your activation code and your date of birth. Follow the easy steps to set up your secure Patient Portal account and create your Username and Password. How to Log In To the Patient First Portal Go to portal.patientfirst.com. Under “Returning User?” enter your Username and Password.

What is patient first?

If you are experiencing trouble logging into your Patient Portal, please visit our Frequently Asked Questions for the Patient Portal. You may also contact us for support 8 a.m. to 5 p.m., Monday through Friday at (800)447-8588.

How do I make a payment to patient first?

Patient First Telehealth. Seeing your Patient First health care provider is now even more convenient! With Patient First Telehealth, you can visit with a Patient First health care provider directly through your smartphone, tablet, or computer. No appointment needed. Register now and we will begin your virtual visit promptly.

What information should I have available when I call Patient First about my bill?

We are here to help you understand your bill. However, Patient First can only help explain bills after the insurance company has taken action. If y...

What is the best time for me to call your billing department hotline?

For your convenience, we are available from 8:30 a.m. to 5 p.m., Monday through Friday.

I have a bill from Patient First that should have been paid by my insurance company. What’s going on...

Patient First routinely bills insurance companies within two days of the date of service. If the insurer does not respond within 60 days, we assume...

Can you help me with questions I have about my insurance benefits?

We want to help you resolve issues concerning your account. However, we cannot answer questions about your health insurance benefits. Insurance pla...

When I go to Patient First, what would I do if I recently got a new job with a different insurance p...

It is our standard procedure to ask you for your insurance card at each visit, so always bring your most recent insurance card with you. It is espe...

What is the Patient First payment policy?

Click here to view our payment policy.

Do you take my insurance?

Patient First accepts all major health insurance plans and will file claims for you. To determine if we participate with your plan, please visit ou...

How much does a visit cost?

How much you pay for your visit depends on your insurance plan. If you do not have insurance or have an insurance with which do not participate, Pa...

What is the difference between co-payment, deductible, and co-insurance?

Co-Payment – The fixed out-of-pocket cost you pay for a visit, defined by your insurance plan. Deductible – The cumulative amount you must pay out-...

How can I change the credit care on file for an upcoming scheduled payment?

At any time prior to the scheduled charge date, you can pay your balance online by visiting make a payment using any valid credit or HSA card. We w...

What is the phone number for patient first?

If we haven't answered your question already, please refer to the articles below, or give us a call toll free at (800) 447-8588 .

Is a referral a guarantee?

Although we are glad to help you obtain authorization for a referral, a referral is not a guarantee of coverage or benefits. Health plan benefits are determined and paid by your insurance plan based on the benefits available to you at the time services are rendered.

What is deductible on insurance?

Deductible – The cumulative amount you must pay out-of-pocket for visits and services before your insurance begins to pay on any visit or service. If your deductible isn’t met, you may be responsible for as much as the entire visit cost.

TOL Secure Patient Portal

The TOL Patient Portal (also referred to as "TRICARE Online" or "TOL") is the current secure patient portal that gives registered users access to online health care information and services at military hospitals and clinics.

MHS GENESIS Patient Portal

MHS GENESIS is the new secure patient portal for TRICARE. It will eventually deploy to all military medical and dental facilities worldwide and replace the TOL Patient Portal.

Using MHS GENESIS and TOL Together

If you’re already a registered user on the TOL Secure Patient Portal, MHS GENESIS works much the same way.

Log in to your Secure Patient Portal

If your military hospital or clinic uses TOL, click here to log in: >>TRICARE Online

Billing Contacts

Available from 8:30 a.m. to 5:00 p.m., Eastern Time, Monday through Friday.

Phone Inquiries

From Richmond: (804) 968-5715#N#Outside Richmond: (800) 527-2335#N#Fax: (804) 968-5739