patient care incident report ohsu

What services does OHSU provide to patients and their families?

See the “Visiting patients in the hospital” section above for more details on visits with new parents and newborns. OHSU provides culturally competent medical care for all patients and their families. Services include free interpreter services for those who are deaf, hard of hearing, deaf-blind or who have limited English skills.

How do I contact the OHSU confidential advocacy program?

The Confidential Advocacy Program can be reached 24/7 by calling 833-495-2277. Additional resources for OHSU members are available here. *** OHSU President Danny Jacobs, M.D., M.P.H., and OHSU Board of Directors Chair Wayne Monfries shared this message with the OHSU community Thursday, Dec. 9, 2021 ***

What does an OHSU medical information specialist do?

Personalize and humanize the healthcare experience. Explain OHSU Policies, procedures and services. Answer requests for medical ethics consultation. Provide access to information regarding sensitive healthcare questions

What is considered a disability at OHSU?

A disability may include a physical, intellectual, behavioral or cognitive impairment, deafness, being hard of hearing or other communication barrier, blindness, autism, or dementia. Support people must follow OHSU’s infection-control standards and OHSU policy for safety. The patient or their representative decides whether support is needed.

Our services

Provide a centralized mechanism for addressing patient concerns, complaints and grievances.

Mailing address

Patient Relations Dept - UHS-3 Oregon Health & Science University 3181 S.W. Sam Jackson Park Road Portland, OR 97239-3098

Why getting care matters

At OHSU, you can see a provider — safely — in person or in a virtual visit. And as always, you can count on Oregon’s only academic health center for excellence and innovation. Doctors worry that delayed care and missed vaccines could cost more lives than COVID-19 does. We recommend:

Virtual video visits

At OHSU, you can meet with an expert provider from the comfort of home. We have expanded options for a range of needs.

How to get care safely during COVID-19

Watch our video on getting the high-quality care you need — safely. Also see our Steps to get care safely during COVID-19 flyer, which includes a personal health risk worksheet.

COVID-19 tools and information

Coronavirus resources : Find our hotline, COVID testing, OHSU's visitor policy and more.

Why does OHSU post their surveys online?

OHSU's core values include quality, transparency and service excellence. Provider ratings are our way of living those core values.

Who is NRC?

NRC Health administers our patient survey and serves 75% of the top 200 health systems in the US.

Who receives the survey?

Patients who are seen at OHSU's outpatient clinics receive a survey. Surveys are conducted by email and by phone, using interactive voice recording (IVR). Outreach occurs within 24-48 hours of appointments.

What does an OHSU chaplain do?

OHSU chaplains provide spiritual support to patients, their families and OHSU staff regardless of religious affiliation. We provide spiritual guidance, prayer, emotional support, and comfort. We help ensure that the spiritual needs of you, your family, and your loved ones are addressed during your hospital visit.

What is a support person in a hospital?

“Support person” means a family member, guardian, personal care assistant or other paid or unpaid helper chosen by the patient to physically or emotionally help them, or make sure they can communicate with hospital staff.

How many healthy parents can visit a patient at the same time?

Two healthy parents or guardians at a time may visit: A baby in the hospital nursery. A child's hospital room. Two healthy people age 18 or older per day may visit a patient at the same time during end-of-life care. Surgery and other procedures.

Can you bring a baby to OHSU?

Patients can bring one healthy person who is 18 or older. Exception: New parents can bring their baby who is 6 months or younger to the OHSU Center for Women's Health for postpartum and other visits. Older children cannot come with you. If needed, we can offer you a visit by video or phone instead.