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How to contact a doctor in Massachusetts General Hospital?

Contact Mass General Search the Massachusetts General Hospital directory or find a doctor, department, media contact or other hospital service. 617-726-2000

What kind of medical bills can I get from Massachusetts General Hospital?

You may receive separate bills for services from the hospital and the doctor, such as bills from private practices affiliated with Massachusetts General Hospital and Newton-Wellesley Hospital. The hospital portion is for items, such as medical equipment, technology, medical supplies, lab tests, radiology, and hospital rooms.

How do I access my health information through patient gateway?

Through Patient Gateway, you can: Access your health information from a non-Mass General Brigham institution if they are using the same electronic health record vendor (known as Epic) The following Mass General offices offer Direct Scheduling for current patients via Patient Gateway:

How do I register as a new patient?

Before your first appointment, register as a new patient by contacting our Patient Service Center. You can also update your information if you are an existing patient. Mass General Brigham is committed to price transparency.

Who can I talk to if I have more questions about Patient Gateway?

You can contact your child’s practice if you have additional questions about signing your child up for Patient Gateway.

When does a patient gateway account cancel?

As a parent or legal guardian, your account will automatically cancel when your teen turns 18. A parent, teen or physician’s office can ask for the Patient Gateway Account to be cancelled at any time.

How is Patient Gateway different for teens?

If your child is age 12 or younger, you may access Patient Gateway by filling out the Patient Care Representative (PCR) Access Authorization Form. If your child is age 13 or older, both you and your teen must sign up together.

Why does my teen need to approve my access to Patient Gateway?

But they may have unique privacy concerns. Because of this, the law treats the sharing of medical information differently for teens than for children. Patient Gateway’s access rules follow these laws.

What is patient gateway?

Patient Gateway, sponsored by Massachusetts General Hospital and Mass General Brigham, provides secure, online access to your health information whenever you need it.

Can I mail the form or sign up online?

No. You must bring the form to your practice. MassGeneral Hospital for Children takes privacy seriously. Your physician’s office must check photo ID before giving anyone access to Patient Gateway.

What is Massachusetts General Hospital?

Guided by the needs of our patients and their families, Massachusetts General Hospital aims to deliver the very best health care in a safe, compassionate environment; to advance that care through innovative research and education; and to improve the health and well-being of the diverse communities we serve.

What is the coordinate for a hospital visit?

Coordinate your visit with information about visiting hours , patient drop-off and pick-up, shuttles and parking.

How to pay my Mass General bill?

Pay your bill online at www.patientgateway.org or pay as guest. Call 617-726-3884 and press 1 to pay your bill by phone. Send a check or money order to Mass General Brigham to the following mailing address: Mass General Brigham.

Where is Mass General Brigham Urgent Care located?

The billing information below does not apply to urgent care/walk-in care services provided at centers named "Mass General Brigham Urgent Care" (formerly "Partners Urgent Care") located in Boston and surrounding communities.

How many charges are there for a hospital outpatient visit?

When your visit takes place in a hospital outpatient location, there will typically be two charges, which may result in you paying more for your visit than if you are seen in a physician office. Your out-of-pocket costs could include the following:

How often are hospital bills sent?

Patients are billed as soon as possible after their visit or hospital stay. Bill cycles are every 30 days. Bills are not sent until all insurance claims have been processed for that visit. Patients without insurance receive bills directly. Once a bill is received, patients are given 25 days to pay their bills in full. The due date will be noted on your bill.

What is included in a hospital bill?

Those could include services, such as the following: medical equipment, technology, medical supplies, lab tests, radiology, hospital rooms, as well as time the caregiver spends during the visit treating you, reading test results, and coordinating care.

Who is billed for X-rays?

If your physician ordered laboratory tests or imaging services (such as X-ray, CT or MRI), you may be billed for these tests by the hospital, clinical laboratory, or imaging center, and you may also be billed for the services of the physicians (usually pathologists and radiologists) who interpreted the test results.

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