ortho sc patient portal

How do I sign up for the patient portal?

Call the office at 757-596-1900 and ask to sign up for the Patient Portal. Once enrolled, visit this link to get started! Portal messages are answered within 2 business days, and are checked Monday-Friday, 8am-5pm. If you have a time-sensitive question for a physician, please call our office. Dr Jeffrey Carlson, MD.

Why choose orthosc for bone and joint care?

At OrthoSC, we are devoted to delivering world-class bone, joint, and muscle care to keep the Grand Strand community strong. Formerly Coastal Orthopedics, Carolina Orthopaedics, and Strand Orthopaedics, our experienced doctors and staff are stronger together as OrthoSC.

How do I contact Lowcountry ortho?

Any questions concerning the status of your request should be submitted by logging into the patient portal via our website, www.lowcountryortho.com. Click on quick link quick links/ Patient portal. Log-in and send a message to submit a question.

What is the patient portal and how does it work?

The patient portal is the most efficient tool to securely request appointments and communicate with our staff members, allowing you to bypass our phone system completely.

How long is the Patient Portal open?

We hope you will enroll in our Patient Portal! Portal is open 24 hours a day, 7 days a week for you to:

How long does it take to get a portal message answered?

Portal messages are answered within 2 business days, and are checked Monday-Friday, 8am-5pm. If you have a time-sensitive question for a physician, please call our office.

Do you need a portal account to pay bills?

Pay your bill (A portal account is not required to securely pay bills online) In order to access the new portal we need to provide you with a security token. This will ensure greater security and connect you to your healthcare account at Orthopaedic & Spine Center.

What to do if you have an emergency at Lowcountry Orthopaedics?

In case of an emergency outside of regular office hours including weekends, holidays, or after 5:00 PM, call the regular office number and our answering service will contact the on-call physician. If you believe the emergency is serious or life-threatening, call 911 or go directly to an emergency room for immediate care. Identify yourself as a patient of Lowcountry Orthopaedics and have someone notify our office.

How long does it take to refill a prescription at Lowcountry Orthopaedics?

If you need to refill a prescription in between appointments, below is the Lowcountry Orthopaedics and Sports Medicine Policy: * Prescription refill requests require 24 hours to be processed.

What is a signed authorization?

Signed authorization allows release of records (as stated on the release form) to only the requesting party and is not valid for release of information to any additional parties. The patient has the right to revoke the signed authorization to release records by submitting a written request.

Does Lowcountry Orthopaedics have co-pay?

Lowcountry Orthopaedics will be in violation of our contract with your carrier if we do not collect your co-pay and/or co-insurance at the time of service.

Where are medical records stored?

Medical Records are stored in an employee-only access area.

Where is the original signed release form kept?

The original signed release form is maintained in the patient’s chart.

Who is responsible for releasing medical records?

It is the Practice’s responsibility to protect the records against loss, defacement, and tampering, as well as authorized use a signed consent by the patient or legal guardian is required before medical records or x- rays can be released to a physician’s office, attorney, or any other organization.