24 hours ago 50 Staniford Street, Suite 600 Boston, MA 02114 ; P: 1-800-635-0489; F: 1-617-723-7028 >> Go To The Portal
We are pleased to announce that Ophthalmic Consultants of Boston (OCB) and Eye Health Services (EHS) have affiliated as of July 1, 2021. This affiliation provides our patients with access to more office locations and ophthalmologists.
Welcome to Ophthalmic Consultants of the Capital Region’s new Patient Portal-allowing you, our patient, convenient, secure access to your medical information. Rest assured that your medical information remains on a secure server and encrypted website to protect your personal health information.
Ophthalmic Partners is proud to offer 24/7 access to our Patient Portal. This is a secure new way to communicate and interact with our practice. Once you enroll, you will be able to: Request prescription refills Request and retrieve your health information
“A patient portal is all about connectivity between the doctor and the patient,” says Sara B. Rapuano, MBA, an ophthalmology practice management consultant based in Philadelphia.
An ophthalmologist has the knowledge and professional skills needed to provide comprehensive eye and vision care. Ophthalmologists are medically trained to diagnose, monitor and medically or surgically treat all ocular and visual disorders. This includes...
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One feature that’s always offered potential benefits for both a practice and its patients is the so-called patient portal, a secure digital channel allowing patients to communicate directly with the practice via a computer or smartphone. “A patient portal is all about connectivity between the doctor and the patient,” says Sara B. Rapuano, MBA, an ophthalmology practice management consultant based in Philadelphia. “HIPAA rules state that we shouldn’t use public email to communicate with patients about their health issues; the patient portal gives us an alternative, secure way to do that. In addition to letting patients talk to the doctor, it can also be used for appointment reminders, paying bills and so forth.”
For many ophthalmologists, moving from paper to electronic health records has been a challenging (many would say painful) necessity, done primarily to avoid government penalties. But now that EHR has become a more familiar part of most practices, many doctors are devoting attention to maximizing its benefits.
Your technician can focus on checking vision, taking the pressures, or doing a visual field or an OCT. In my experience, a patient portal really does improve the patient experience—at least for those patients and practices that embrace it.”.
She points out that turning on the email option first makes a lot of sense, because patients for a given practice might be asking for something different than the patients in her practice. “If you’re in a glaucoma-heavy practice, most patient questions will probably be about medication refills,” she points out. “So that might be the first or second module to turn on. Turning on the email option first will help you get a sense of what patients will want to use the portal for.”
Don’t give your patients your email address. And never communicate with patients by email. “Unfortunately, your staff may be contacted by patients via email even if they haven’t given out their email address,” she points out. “It’s often fairly easy to deduce the email address of anyone in your company.
Of course, patient use of an EHR portal is voluntary, and getting patients to come on board isn’t always easy. “Back in the days of meaningful use we were told we had to get patients to use the portal,” recalls Ms. Adams. “My thought was: ‘I’m going to drive home with these 75-year-old patients, get them to log on to a computer and show them how to use this?’ It seemed crazy.