navigator patient portal

What are the duties of a patient navigator?

• Maintain communication with patients and the healthcare team
• Contact patients who are “at risk” for missing appointments
• Ensure that medical records are available at scheduled appointments

What is the job description of a patient navigator?

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What are the benefits of a patient navigator?

• Patient navigation support helped reduce no-show and cancellation rates by 3 percent compared to a control group of patients.
• The revenue generated by the program paid for the salaries of two full-time patient navigators in just over three and a half months.
• Each full-time navigator added $150,000 in additional hospital revenue per year.

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What does a patient navigator do?

Patient navigators are usually trained to help support patients and guide them through health care systems. In the course of getting the care he needs, a patient may have to visit doctors' offices, hospitals, diagnostic centers, clinics, and medical facilities that handle outpatient care.

What is a Patient Navigator?

Trying to navigate through a health system can often feel daunting, but our patient navigators are here to make it as seamless as possible. Depending on where you are in the process, they can point you in the right direction with questions about appointments, insurance, billing, visiting hours and other information.

Contact a Patient Navigator

We can help you search for providers or services that best suit your needs. Call (251) 434-3711 to speak with one of our patient navigators.

Mitchell Cancer Institute Patient Navigator

Cancer patients have access to a specialized team of nurse and lay navigators to help guide them through their treatment at Mitchell Cancer Institute.

Request an Appointment Online

USA Health makes requesting an appointment easier than ever by using our online form.

Contact USA Health

Fill out the following form to contact us, and we'll get back to you soon.

Register Today

Registration is easy! Provide our office with a valid email address and you’ll instantly receive an invitation in your email inbox with a link to start the registration process.

Having Trouble?

If you are having trouble logging in or need to obtain your temporary username and password, contact Navigating Care customer support at 1-800-925-4456 or email support@navigatingcare.com. Hours are 10 a.m. – 7 p.m. EST.

What's New?

Keep the lines of communication open by discussing these topics at your next visit.

FPG Navigator

A password-protected Web portal that gives you 24-hour access to certain personal health information from your FPG medical record. For urgent requests, phone your doctor’s office.

How to contact my navigator?

Call myNavigator at 833-541-0300 to see what your plan covers. Knowing what to expect ahead of time can help you plan your finances. Always know that any conversations or communication you have with the myNavigator team is highly confidential. Choose a provider who is in your network.

How to schedule a well visit?

Schedule Your Annual Well Visit – Here’s Why: 1 Prevention. It is designed to keep you healthy and stop problems before they occur. 2 It’s free! Your annual well visit is 100% covered by your ProMedica-sponsored Paramount insurance. There is no cost to you. 3 Individualized plan. You’ll have the chance to ask questions and develop an individualized plan to meet your health goals. 4 Patient-provider relationship. Keeping an ongoing relationship with your primary care provider (PCP) will help them better understand your health history, needs, and preferences, improving your overall experience. 5 Earn Wellness Dollars! Your ProMedica-sponsored Paramount insurance lets you earn Wellness Dollars which may be used for any of the following: Out-of-pocket medical expenses, fitness center and gym memberships, activity trackers and athletic shoes, and weight loss programs. All you have to do is complete three steps, one being your annual well-visit. Learn more.