mychart umass worcester patient portal

How do I contact UMass Memorial Health MyChart patient support?

More myChart videos. We are now providing video visits with providers conducted securely and easily from your myChart account. You can schedule these visits by calling your provider's office or calling 855-UMASS-MD (855-862-7763). They are not available for you to …

How do I verify my identity for a MyChart account?

We can do so using the following methods: By calling the UMass Memorial Health myChart Patient Support Line (open Monday through Friday, 7 am to 8 pm) at 855-UMASS-MD (855-862-7763). You will be asked questions to verify your identity. By using an automated, online verification system that is available 24/7.

How do I get help navigating the UMass campus health hub?

communication. If you are not already using myChart, UMass Memorial’s secure patient portal, you will be sent an activation email. Upon receipt of the activation email, you will: 1. Select the link in your email. 2. Select your Username (min 6 characters, case insensitive). 3.

Can I send urgent messages to my doctor using MyChart?

Login to the UMass Patient Portal, click “Appts,” and follow instructions at the top of the page to self-schedule. If you have symptoms, and/or a positive or symptomatic partner, do not use the portal to schedule testing; instead, call 413-577-5101 to …

1. When I try to register for the UMass Patient Portal, why does it tell me I'm not active?

In order for our portal to acknowledge your account, three requirements (entries) must be made:

2. I was able to register, but I never received an email to create my password

Please check your spam/junk folder. The email should come from noreply@medicat.com. If you cannot locate the email, then another option would be to use the "Forgot Password" link found in the lower right corner of the Login page: https://umass.medicatconnect.com/login.aspx.

3. Every username I try to create an account with doesn't work

It’s been our experience that when people are having difficulty with usernames already in use, it’s because they have already created an account and either didn’t realize it or don’t remember.

4. I'm having problems resetting my password

A frequent problem relates to the use of the "submit" button. Different results may vary when using the enter or return key, verses the "submit" button. Perhaps it’s not recognizing that you even changed your password. Please give it another try, and if you continue to have issues, contact uhsportalhelp@umass.edu.

5. I can't login. The main page won't load and just spins

Sometimes when people forget their username or password the main screen just sits there and spins and doesn’t give you an error message of ‘invalid password’ or something like that. Pain! We know! Try this…click on the ‘Login’ button…scroll down…enter your username and password from this screen.

6. I'm having difficulty uploading documents to the Patient Portal

The most common reason why many people receive error messages when trying to upload documents is because of the file type they are attempting to send. The error message below indicates the file types that are acceptable to upload. Please convert your document to one of these file types:

8. Why can't I create an account for my minor child?

Patient Portal accounts must contain a unique email address. Minor children typically do not have their own email address. Due to HIPAA regulations and patient confidentiality policies, these accounts cannot be created at this time.