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The MyCare patient portal online tool gives you the flexibility to access your health information and other resources on your time and between visits. The portal is available over the internet, which means that you can use it from virtually anywhere.
If you are seeking assistance with resetting your password, you may call Cerner Customer Care at 1-877-621-8014. A representative is available 24/7 for assistance with password reset only. Your COVID-19 test results will appear on your SBL Patient Portal as soon as they are available.
If you have questions about the patient portal, please call 217-258-2516 or email: PatientPortal@sblhs.org Monday through Friday, 8:30 am to 5 pm. If you are seeking medical record information prior to April 1, 2017, please contact your provider or call SBL Medical Record Management at 217-258-2536.
Due to the COVID-19 pandemic, the SBL Patient Portal support hours are 9 am to 5 pm, Monday through Friday. Thank you for your understanding. To connect to our Patient Portal after April 1, 2017, you must have used one of our services. You will be asked at registration if you want to use the patient portal.
The Patient Portal is a secure, online home for your inpatient hospital health information. In the Patient Portal, you can:
We’re happy to help you with Patient Portal issues and answer any questions you may have. Call the toll-free support line at 1-855-624-2844, Option 2. This number is available Monday through Friday from 8 a.m. to 5 p.m. Eastern Time.
The MyCare patient portal online tool gives you the flexibility to access your health information and other resources on your time and between visits.
You can also use it to access information for family members and individuals for whom you provide care if given permission. Rest assured, it is completely secure, so you can be confident that your private information is protected . Only you – or an authorized family member – can access your information.
Emory Healthcare uses different electronic medical records to provide patient care. Because of the way our technology works, this means we also have multiple patient portals – the BLUE, GOLD, and Eye Center portals. Depending on your providers, you may need access to more than one portal.
Emory Healthcare wants you to feel empowered in the management of your health.