my patient portal ballad health

Which Ballad Health Hospitals and practices use MyChart?

Log in to Follow My Health (MSMG) Ballad Health facilities using the MyChart patient portal As of Oct. 1, 2020, all Ballad Health hospitals, Ballad Health Medical Associates (BHMA) and Mountain States Medical Group (MSMG) clinics use MyChart …

Where do I Mail my Ballad Health Bill?

Send a refill request for any of your refillable medications. Manage your appointments. Schedule your next appointment, or view details of your past and upcoming appointments. MyChart Support. Before calling the MyChart Support team, please review our. FAQ Page. MyChart support is available Monday‑Friday (8:30am‑5pm) at 866‑517‑5873 .

How do I login to MyChart If I already have ballad?

If you need help with setting up your MyChart account, call us at 866.517.5873 from 8:30 a.m. to 5 p.m. If you need help with testing your equipment before your video visit, call our ConnectedCare team at 1.855.678.2273 (CARE) or 423.262.4610.

What is Ballad Health?

You can submit a questionnaire regarding your symptoms for a variety of conditions and receive a written response through your MyChart account. A Ballad Health provider will respond during office hours. View our pre-assesment checklist to see what to do before your visit Learn more about telehealth visits by video

Information and Instructions on Multiple Ways to Obtain Copies of Your Medical Records

EspañolYou may request a copy of your medical records by: 1. Requesting over the phone 2. Requesting in person 3. Complete patient release of infor...

Home Health & Durable Medical Equipment (DME) Medical Records

EspañolYou may request a copy of your medical records by: 1. Requesting over the phone 2. Requesting in person 3. Complete patient release of infor...

Radiology Medical Records

EspañolYou may request a copy of your diagnostic imaging study by: 1. Requesting over the phone 2. Requesting in person 3. Complete patient release...

Physician Office Medical Records

EspañolYou may request a copy of your medical records by: 1. Requesting over the phone 2. Requesting in person 3. Complete patient release of infor...

Urgent Care Medical Records

EspañolYou may request a copy of your medical records by: 1. Requesting over the phone 2. Requesting in person 3. Complete patient release of infor...

What is the phone number for MyChart?

If you need help with setting up your MyChart account, call us at 866.517.5873 from 8:30 a.m. to 5 p.m. If you need help with testing your equipment before your video visit, call our ConnectedCare team at 1. 855.678.2273 (CARE) or 423.262.4610.

What devices do you need for a virtual visit?

What do I need for a virtual visit? You can use iPhone or Android devices, iPads, tablets, laptops and computers to conduct a virtual visit.

Can I get a virtual appointment with MyChart?

Now you can receive care without coming to the hospital or clinic in person. With MyChart’s video visit features, you can have a virtual appointment through face-to-face video chats with your physician or care team. Your provider can assess symptoms, make diagnoses, recommend treatments, adjust medications and send prescriptions to your pharmacy.

How to get a Ballad Health form?

This form can be obtained from a Ballad Health provider or by calling Ballad Health's Consumer Call Center at 1-866-517-5873. This form must be filled out and returned to your Ballad Health provider or your nearest Ballad Health Urgent Care.

How to contact Ballad Health MyChart?

Or you may call our Ballad Health MyChart Technical Support Team at 1- 866-517-5873 Monday through Friday, between 9 a.m. and 5 p.m. for an instant activation code. How do I get an activation code to sign up for a MyChart account?

What is MyChart proxy?

MyChart makes it easy to manage your family’s care in one place. Access can be granted for parents who want to view their children’s records or for adult patients wishing to grant access to other adults. As a proxy, you can take advantage of MyChart features as if you were that person.

How old do you have to be to get access to MyChart?

Patients aged 17 and younger must be attached to a parent or guardian's MyChart account. Parents or legal guardians may request access to their child’s medical record by completing a proxy access form at their provider’s office.

Can a child have a MyChart account?

Children under 18 are not able to have their own MyChart account. As their parent or guardian, you can gain access to their account by submitting a child proxy access form. This form can be obtained from a Ballad Health provider or by calling Ballad Health's Consumer Call Center at 1-866-517-5873.

Is MyChart safe?

Yes, we take great care to ensure your health information remains safe and protected. Access to your information is controlled through secure activation codes, personal usernames and passwords. Also, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session.

Is Ballad Health secure?

Yes, Ballad Health takes great care to ensure your health information is kept private and secure, including E-Visits and your MyChart activity. Your account can’t be accessed without your unique password. Also, the MyChart system uses the latest 128-bit SSL technology to automatically encrypt your E-Visit session.

Choose a link below to pay your Ballad Health bill online

Ballad Health is a new health system, formed by the merger of Mountain States Health Alliance and Wellmont Health System.

Greeneville, Laughlin, and Takoma bill payment

To pay a bill online for Greeneville Community Hospital, Laughlin Memorial Hospital, Laughlin Medical Group, Takoma Regional Hospital, or Takoma Medical Associates, please visit our Greeneville bill pay page.

Pay by phone

If your bill has a guarantor number (as pictured above), please call (423) 408-7400 between 8 a.m. and 4:30 p.m. Monday through Friday.

Pay by mail

If your bill has a guarantor number (as pictured above), you can mail your payment to:

Other billing statements

Ballad Health Pharmacy and Kingsport Day Surgery are now able to take payments online as well.

Options for paying your bill

With rising costs of insurance premiums, larger co-pays and higher deductibles, Ballad Health recognizes that many of our patients will not be able to fully satisfy their financial obligations at the time services are rendered.

Thank you

Our goal is to make the transition to Ballad Health as seamless as possible for our patients. We appreciate your understanding as we work through the important process of merging our billing systems to serve you better.