mskcc patient portal help

How do I contact MSKCC?

MyMSK Patient Portal & MyMSK App At Memorial Sloan Kettering Cancer Center, our doctors, nurses, and specialists work as a team to give the best possible care. To support our patients and caregivers during this process, we offer access to a patient portal, MyMSK. An unanticipated problem was encountered, check back soon and try again

How do I contact the mymsk help desk?

MyMSK Patient Portal - Contact Us For Questions about MyMSK We’re here to help! If you need some help about MyMSK, you can use this link to email the MyMSK Help Desk, or email us at mymsk@mskcc.org .

What is mymsk?

Patient Support. To cope with cancer you need more than medical treatment. That’s why we offer services like counseling for you and your family, therapeutic programs in art and music, and help for issues that come up while you’re in our care and even long after active treatment is over.

What is patient support?

Patient Support. To cope with cancer you need more than medical treatment. That’s why we offer services like counseling for you and your family, therapeutic programs in art and music, and help for issues that come up while you’re in our care and even long after active treatment is over. To us, you’re more than a diagnosis — you’re a person ...

Do you have to wear a mask at MSK?

Masks Are Still Required at MSK. Patients and visitors must continue to wear masks while at MSK, including people who are fully vaccinated. MSK is offering COVID-19 vaccines to all patients age 12 and over.

What is the number to call for telemedicine?

If you still need help, call the Telemedicine Help Desk at 800-248-0593, option 1. You can call them Monday through Friday from 9:00 am to 5:00 pm. If you’re joining your telemedicine visit on your smartphone, you can’t use that phone to call the Telemedicine Help Desk and join the appointment at the same time.

How to check your camera and microphone?

Check your camera and microphone settings on your web browser. Make sure you’ve given your web browser access to your camera and microphone. Use these links to check your settings: Close all other applications on your device that may be using your microphone and camera.

When does the virtual room open?

The virtual room opens 45 minutes before your appointment time. If you open the link before then, you will not see the virtual room. Instead, you’ll see a screen with information about your telemedicine visit. You can use the time to test your audio and video settings and invite your family and friends to join your telemedicine visit.

Do you have to wear a mask at MSK?

Patients and visitors must continue to wear masks while at MSK, including people who are fully vaccinated. MSK is offering COVID-19 vaccines to all patients age 12 and over. To schedule or learn more, read this.

How to contact telemedicine?

If you need help or have questions about getting ready for your telemedicine visit, call 800-248-0593 and press 1 to reach the Telemedicine Help Desk. You can reach the Telemedicine Help Desk Monday through Friday from 9:00 am to 5:00 pm. Back to top.

Can you talk to someone in a virtual room?

Anyone who joins the virtual room with their camera and video on can see and talk with one another. If someone called using audio dial-in, they can hear and speak with others in the virtual room. You can also use the chat feature to chat with anyone who joined on a smartphone, tablet, or computer.