ms400 system patient portal

What is the MHS Genesis patient portal?

The MHS GENESIS Patient Portal is a secure website for 24/7 access to your health information, including managing appointments and exchanging messages with your care team.

How do I access the patient portal?

Once there, click “Patient Portal” in the top right-hand corner of the homepage. You’ll be directed to the correct portal, either TOL or MHS GENESIS. Last Updated 7/27/2021

Is the new patient portal replacing the TRICARE Online secure patient portal?

The new patient portal is launching at sites as MHS GENESIS deploys, replacing the TRICARE Online Secure Patient Portal. To access the MHS GENESIS Patient Portal

How do I use the up Medical Group portals?

Use these portals to access information about your care as a hospital patient, including emergency services, imaging, and laboratory services. These portals will connect you with your UP Medical Group provider (s).

Online bill pay

You will either need the billing account number and the patient's date of birth or the guarantor ID to make a payment.

Mobile application

Access your patient records on the go. Available on Apple and Android phones, tablets and watches.

Need Help?

If you need support for Patient Online Services or the Mayo Clinic app, call 1-877-858-0398 weekdays from 7 a.m. to 7 p.m. CDT.

What are the chief benefits of MHS GENESIS?

MHS GENESIS is the first Department of Defense-wide electronic health record to be used by all military treatment facilities. By the time that MHS GENESIS is fully implemented throughout all of the DoD, patients will be able to receive care from any military treatment facility knowing that their health records will follow them.

How is MHS GENESIS different from CAL MED's current electronic health record systems?

Like all Army military treatment facilities, CAL MED currently uses several electronic health record systems for inpatient records, outpatient records, emergency room records, and other areas of care. While care teams can view patients' records in the different systems, this requires extra time to navigate all of the records.

What will I notice about what's new with MHS GENESIS?

The primary difference that patients will notice is the Patient Portal. While receiving care at MTFs which use MHS GENESIS, patients will no longer use RelayHealth and Tricare Online except for limited functions, such as requesting new providers.

When will I be able to start using the MHS GENESIS Patient Portal?

While patients may be able to log on to the Patient Portal and explore it during the weeks leading up to the transition to MHS GENESIS, the Patient Portal will not be active until September 7, 2019.

When patients move, will their new military treatment facilities be using MHS GENESIS?

The Department of Defense has a multi-year plan for all military treatment facilities to transition to MHS GENESIS. CAL MED is in the second wave of military treatment facility to transition to MHS GENESIS.

How to contact UPMC Western Maryland?

If you’re having trouble signing in, please call 240-964-8300.

What is the phone number for UPMC Western Maryland?

If you’re having trouble logging on, please call 240-964-8300.

Is UPMC Western Maryland a patient portal?

The UPMC Western Maryland Patient Portal Services are not for use in medical emergencies or urgent situations. If you think you may have a medical emergency, call your doctor or 911 immediately.

NHC Corpus Christi celebrates MHS GENESIS launch

Naval Health Clinic Corpus Christi celebrated the launch of the next-generation electronic health record system – MHS GENESIS, with ceremonious flipping of the switch on the clinic’s quarterdeck Feb. 4.

San Antonio Market successfully launches MHS GENESIS

After months of training and preparation, the San Antonio Market, to include Brooke Army Medical Center and Wilford Hall Ambulatory Surgical Center, went live with MHS GENESIS in late Jan.

Lejeune medical personnel get ready for a new type of patient care: MHS GENESIS

Naval Medical Center Camp Lejeune beneficiaries. On March 19, 2022, NMCCL will officially transition to using MHS GENESIS, the Military Health System’s new structure for electronic health records, or EHR, for service members, retirees, and their families.

WBAMC Prepares for MHS GENESIS

William Beaumont Army Medical Center plans to launch MHS GENESIS, a new electronic health record and patient portal, in the summer of 2022.

New Electronic Health Record Rollout Will Hit Major Milestone in 2022

Despite the hardships, 2021 was a year of great achievements for DHA, including the successful rollout of the new electronic health record MHS GENESIS.

How Standing Up Regional Markets is Improving Access to Health Care

Modernizations set in motion in 2021 will optimize care and sharing of medical resources across services and the entire MHS, says U.S. Public Health Service Capt. Tracy Farrill.

Ask the Doc: What is the Patient Portal and What Does it Mean to Me?

Doc asks Air Force Lt. Col. John DaLomba, Health Informatics team lead and solution owner for the MHS GENESIS Patient Portal, what the new Patient Portal means for MHS beneficiaries.