mgh patient gateway - login

How do I access my health information through patient gateway?

Through Patient Gateway, you can: Access your health information from a non-Mass General Brigham institution if they are using the same electronic health record vendor (known as Epic) The following Mass General offices offer Direct Scheduling for current patients via Patient Gateway:

How do I Reset my Patient gateway username and password?

If your Patient Gateway account was created prior to July 21,2019, then your username is your email address. Use it in both the Username and E-mail fields to receive a security code in order to reset your password. If you need immediate technical assistance, you may also contact support by clicking here.

How do I Activate my Patient Gateway account?

Log on to Patient Gateway to activate your account when you get your temporary password. (It will expire if you don’t take action.) Can I mail the form or sign up online?

How do I schedule an appointment through patient gateway?

How to schedule an appointment through Patient Gateway: 1 Log in to Patient Gateway 2 Click the “Appointments” tab, then select “Schedule an Appointment” 3 Follow the prompts to select an appointment time that works best for you. Once you’ve completed all the prompts, your appointment will be scheduled

How to schedule an appointment with Patient Gateway?

How to schedule an appointment through Patient Gateway: Log in to Patient Gateway. Click the “Appointments” tab, then select “Schedule an Appointment”. Follow the prompts to select an appointment time that works best for you. Once you’ve completed all the prompts, your appointment will be scheduled.

What app does Massachusetts General Hospital use?

Using the Apple Health App. iPhone® users receiving care at Massachusetts General Hospital and all other Mass General Brigham entities can now use the Apple Health app to access and visualize key parts of their current health records, including allergies, conditions, immunizations, labs, medications, procedures and vitals.

How to connect to a doctor?

Connecting with your doctor’s office has never been easier. Through Patient Gateway, you can: 1 Check lab and imaging results, as well as letters and other reports from your providers 2 Access your health information from a non-Mass General Brigham institution if they are using the same electronic health record vendor (known as Epic) 3 Send non-urgent messages to your provider’s office 4 Request and view appointments, or make your own appointments (available at select offices) 5 Receive summaries of your visits 6 View, update or renew medications 7 Pay your medical bills online 8 Browse a library of trusted health information 9 Update your contact information 10 Complete questionnaires prior to your next visit 11 If applicable, enroll as a proxy representative when caring for a loved one or minor 12 Go green and conserve paper

How does Apple Health work?

To begin, open the Apple Health app, navigate to Health Records, select the institutions from which you wish to download your data, and follow the instructions.

Registered Users

If you've already registered for Patient Gateway at your physician's office, you can log on now.

Can I mail the form or sign up online?

No. You must bring the form to your practice. MassGeneral Hospital for Children takes privacy seriously. Your physician’s office must check photo ID before giving anyone access to Patient Gateway.

How is Patient Gateway different for teens?

If your child is age 12 or younger, you may access Patient Gateway by filling out the Patient Care Representative (PCR) Access Authorization Form. If your child is age 13 or older, both you and your teen must sign up together.

Why does my teen need to approve my access to Patient Gateway?

Most teens can’t make health care decisions on their own. But they may have unique privacy concerns. Because of this, the law treats the sharing of medical information differently for teens than for children. Patient Gateway’s access rules follow these laws.

How can I help my teen participate in his or her health care?

Help your teen set up a self account. With a self account, your teen can:

What happens when my 12-year-old becomes a teen?

You and your teen must sign a form to keep your account. You will be reminded one month before your child’s 13th birthday.

What happens when my teen becomes an adult?

As a parent or legal guardian, your account will automatically cancel when your teen turns 18. A parent, teen or physician’s office can ask for the Patient Gateway Account to be cancelled at any time.