mercy medical group, patient portal

What is Mercy Medical Group?

My Portal (Patient Portal) provides you with online access to your medical information on a convenient and secure site. View your personal health records, clinical summaries, laboratory and imaging results, as well as instructions and education specific to your care.

What is my Patient Portal?

My Portal (Patient Portal) | Mercy Medical Center Merced Dignity Health Patient Portal The patient portal provides you with online access to your medical information on a convenient and secure site. View your personal health records, clinical summaries, laboratory and imaging results, as well as instructions and education specific to your care.

What is the phone number for Mercy Medical Center?

Sign up or login Mercy HEALTHeChart is an online, interactive web portal that empowers all Mercy Hospital patients and their families to take a more active role in their care by providing free, secure access to health information and online communication with Mercy staff.

What is a patient portal?

Get answers to your medical questions from the comfort of your own home. Access your test results. No more waiting for a phone call or letter – view your results and your doctor's comments within days. Request prescription refills. Send a refill request for any of your refillable medications. Manage your appointments.

Connecting the portal with other apps

Dignity Health is committed to providing the tools you need to better manage your health. If you’re enrolled in our the portal, you’ll soon have the ability to connect select health management apps to your personal health information. To learn more, click here .

What is the patient portal?

The patient portal is a website that allows you a convenient and secure way to view portions of your medical records and in some locations communicate with participating provider’s health care team. Within your portal, you will be able to do the following:

How can I create an account?

At your next visit, tell the staff you would like to have a portal. The staff will request your email address, and may have you complete a consent form. You will receive an invitation with a link to enroll. Just click on the link and follow the instructions to complete your enrollment.

Can I create an account for a family member who has a Dignity Health doctor?

Children under 12 years of age and dependent adults who have a Dignity Health doctor may have a portal with an adult as the proxy. Accounts are not available for adolescents 12 – 17 years of age.

Who has access to my account?

Some of the information in your portal is provided through your medical health record and is viewable by you and authorized staff of Dignity Health facilities. If you would like someone to have access to your records to help manage your care, you can sign a release to authorize a trusted relative to be set up as a proxy.

How can I request assistance or obtain a new email invitation if my email invitation expires or is lost?

The enrollment link expires 90 days from the day they are issued. If you are not able to find your invitation or it expired, you may request a new invitation from the staff at the facility that assist with your medical records.

Who do I contact for help?

Questions regarding specific medical records should be directed to your facility’s Health Information Management (HIM) department. General clinical questions should be directed to your primary care provider’s office. Technical assistance is available 24 hours a day, seven days a week, (877) 621-8014.

COVID-19 Vaccine Update

Our priority is to administer COVID-19 vaccines as quickly and safely as possible. MMG is currently offering Moderna and Janssen/Johnson & Johnson vaccines to community members aged 18 and older. Pfizer vaccines for children and adults aged 12 and up are also available. All vaccines are available as daily supply allows.

Services that we offer

Our team of neurologists, all members of the Dignity Health Neurological Institute of Northern California, are regional leaders in stroke care, treating the highest volume of neurovascular patients in the Greater Sacramento region.

Nationally Recognized Care

You’re in the best of hands. Mercy Medical Group has been recognized with some of the nation’s highest accolades for delivering high-quality and affordable patient-centered care.

Learn More About Our Newest Location in Citrus Heights

For the past 50 years, Dignity Health and Mercy Medical Group have delivered high quality, compassionate care to the Citrus Heights community, even as the population has increased by over 400%.

Conveniently Manage Your Health Care

My Portal (Patient Portal) provides you with online access to your medical information on a convenient and secure site. View your personal health records, clinical summaries, laboratory and imaging results, as well as instructions and education specific to your care.

Connecting My Portal With Other Apps

Dignity Health is committed to providing the tools you need to better manage your health. If you’re enrolled in our My Portal patient portal, you’ll soon have the ability to connect select health management apps to your personal health information. To learn more, click here.

General Enrollment FAQs

Questions regarding specific medical records should be directed to our Health Information Management (HIM) department. General clinic questions should be directed to our office. Technical assistance is available 24 hours a day, seven days a week at (877) 621-8014.

What is MyCare?

Thanks to secure technology, it is possible to view health summaries from the MyCare electronic health record, access most test results, and review trusted health information resources. Whether you are looking to manage a medical condition, review test results or pay your bill, MyCare is the tool for you.

How to sign up for MyCare

Trinity Health Of New England patients are encouraged to register for MyCare, a service providing free, personalized, and secure online access to portions of their medical records. This service allows patients to safely receive and manage information about their health.

Additional Information

Please browse our Frequently Asked Questions for answers to your most common concerns. If you have additional questions, our MyCare Support team is available to assist. Please email us at mycaresupport@trinityhealthofne.org. We are available to assist you Monday through Friday from 7am – 4pm. Email responses may take up to 3 business days.

Accessing Your Data through Third-Party Applications

You have the option to access your health data through certain third-party applications. The applications listed below are already connected to our health record. Please check back here as applications are added regularly.