mercy medical center new patient portal

What is the phone number for Mercy Medical Center?

My Portal (Patient Portal) provides you with online access to your medical information on a convenient and secure site. View your personal health records, clinical summaries, laboratory and imaging results, as well as instructions and education specific to your care.

What is my Patient Portal?

The patient portal is an easy and convenient way for patients to stay connected at any time of day. The center provides patient's online access to their medical records, physicians, and lab results. We want to make staying healthy and the recovery process as easy and stress free as possible. Conveniently manage your health care

What is a patient portal?

Sign up or login Mercy HEALTHeChart is an online, interactive web portal that empowers all Mercy Hospital patients and their families to take a more active role in their care by providing free, secure access to health information and online communication with Mercy staff.

What is patient portal?

Sign In. User ID. Password. Forget Your User ID? Forget Your Password? Need Assistance? New User? Sign Up Now. MyMercy is available on your mobile device.

Conveniently manage your health care

The portal provides you with online access to your medical information on a convenient and secure site. View your personal health records, clinical summaries, laboratory and imaging results, as well as instructions and education specific to your care.

Connecting the portal with other apps

We can help you locate your portal invitation, sign up, log in, and navigate within the portal, but we can't answer clinical questions. Please contact your healthcare provider for those inquiries. To learn more, click here .

What is the patient portal?

The patient portal is a website that allows you a convenient and secure way to view portions of your medical records and communicate with your provider’s health care team. Within your portal, you will be able to do the following:

How can I create an account?

At your next visit, tell the staff you would like to have a portal. The staff will request your email address, and may have you complete a consent form. Within 30 minutes, you will receive an invitation with a link to enroll. Just click on the link and follow the instructions to complete your enrollment.

Can I create an account for a family member?

Children under 12 years of age and dependent adults who have a Dignity Health doctor may have a portal with an adult as the proxy. Accounts are not available for adolescents 12 – 17 years of age.

Who has access to my account?

Some of the information in your portal is provided through your medical health record and is viewable by you and authorized staff of Dignity Health facilities. If you would like someone to have access to your records to help manage your care, you can sign a release to authorize a trusted relative to be set up as a proxy.

If my invitation expires or is lost, how can I request a new one?

The enrollment link expires 90 days from the day they are issued. If you are not able to find your invitation or it expired, you may request a new invitation from the staff at the facility that assist with your medical records.

New To MyMercy?

MyMercy allows Mercy patients to request an appointment, begin an e-visit, view lab results, pay a bill and much more.

QuickPay

Mercy QuickPay provides a convenient way for Mercy patients without a MyMercy account to pay their bill online.

Where is Mercy RX located?

Mercy RX is located in the main lobby of Mercy Medical Center at 299 Carew Street and is open to the public.

Is Mercy Medical Center part of Trinity Health?

Mercy Medical Center has established itself as one of the leading providers of health care services in Western Massachusetts. In 2015, Mercy Medical Center became part of Trinity Health Of New England, an integrated health care delivery system that is a member of Trinity Health, Livonia, Michigan, one of the largest multi-institutional Catholic ...

What is MyCare?

Thanks to secure technology, it is possible to view health summaries from the MyCare electronic health record, access most test results, and review trusted health information resources. Whether you are looking to manage a medical condition, review test results or pay your bill, MyCare is the tool for you.

How to sign up for MyCare

Trinity Health Of New England patients are encouraged to register for MyCare, a service providing free, personalized, and secure online access to portions of their medical records. This service allows patients to safely receive and manage information about their health.

Additional Information

Please browse our Frequently Asked Questions for answers to your most common concerns. If you have additional questions, our MyCare Support team is available to assist. Please email us at mycaresupport@trinityhealthofne.org. We are available to assist you Monday through Friday from 7am – 4pm. Email responses may take up to 3 business days.

Accessing Your Data through Third-Party Applications

You have the option to access your health data through certain third-party applications. The applications listed below are already connected to our health record. Please check back here as applications are added regularly.