mercy hospital miami fl patient portal

Why choose HCA Florida Mercy Hospital?

Our hospital provides patients with a range of information regarding obtaining medical records, online bill pay, financial resources and contact information. Because patient care is our most important job, HCA Florida Mercy Hospital is committed to creating an environment that is safe and comfortable for our guests and visitors.

How do I access the mercyonline e-library?

These resources are normally available via MercyOnline > Reference > e-Library without having to login if you are logged in to the hospitals network. If you require a login for external use, please contact our Medical Librarian for more information.

How do I register to see a Mercy Health Physician?

Mercy Health Physician Registration Please fill out your registration prior to your visit with a Mercy Health Physician. On the day of your visit, in addition to the form listed here, please bring your insurance cards and photo ID with you for verification.

What is Mercy Health doing to provide patient centered care?

We recognize that effective communication is one of the key factors in providing patient centered care. We honor the rights of individuals with disabilities and accommodate all patients, including those who do not speak English as their first language. Learn more about the financial assistance resources offered at Mercy Health.

eVisits - Primary Care Without Leaving Home

An ideal solution when you have have a common, non-urgent medical issue, a MyChart Evisit is a convenient service for existing primary care patient...

Notice of Privacy Practices

Learn more about how medical information about you may be used and disclosed -- and how you may get access to this information.

Hospital Pre-Registration

Please fill out your hospital pre-registration at least three days prior to your service. On the day of your procedure, please bring your insurance...

Mercy Health Physician Registration

Please fill out your registration prior to your visit with a Mercy Health Physician. On the day of your visit, in addition to the form listed here,...

Advanced healthcare services in Miami

Mercy Hospital is now HCA Florida Mercy Hospital. Our 488-bed acute care facility, accredited by The Joint Commission, serves the healthcare needs of the Miami-Dade County community. We offer a wide range of capabilities, including our 24/7 emergency room (ER) and Maternity Department with a Level III neonatal intensive care unit (NICU).

Why people choose us

Our hospital is committed to offering advanced healthcare services with a compassionate, patient-focused approach in the Miami community.

Preparing for your visit

We strive to inform patients about financial expectations regarding healthcare services and prepare them for upcoming procedures.

For visitors

We want our patients' visitors to be informed and have pleasant experiences. To do that, we provide information regarding our visitor services and policies, guest Wi-Fi access, community partnerships and other resources.

MyHealthONE patient portal

MyHealthONE consolidates many common tasks into one secure, easy-to-use online patient portal. It gives you access to most of your medical records on your desktop computer, laptop, tablet or smartphone 24 hours a day.

Download the MyHealthONE app

You can also download the MyHealthONE app in the App Store and on Google Play to access your health information.

Patient requests

In order to verify your identification and validate your authorization, we require a legible copy of a valid photo I.D. (e.g., driver’s license, military I.D. or state I.D.).

Urgent requests, records for your physician

For immediate continuity of care, your healthcare provider can request records.

Non-patient requests (insurance, attorney, disability and third party requests)

Requests should be sent from your insurance company, attorney, or Disability Determination Service and mailed to the address below. We cannot accept faxes and email requests. For assistance, call (866) 463-7272.

How to register for my chart at Mercy Health?from mercy.com

Register by phone - Prefer to register for my chart by phone? Simply call the Mercy Health MyChart help desk at 844-552-4278. Please note, COVID-19 Vaccine scheduling is not available through the MyChart Help Desk.

What is Mercy Health's MyChart?from mercy.com

MyChart can help you take control of your health with free, personalized and secure 24/7 online access to health care. With MyChart, patients of Mercy Health can make an appointment, view health information, get test results, refill prescription and communicate with your care team.

How to sign up for MyChart?from mercy.com

There are three easy ways to sign up for MyChart: 1 Register online - You may have been given a 10-digit activation code at your last doctor's appointment. If so, click here to register online. No need to worry if you don't have an activation code. You can still register for MyChart by providing a little bit of information about yourself. Click here to register without an activation code. 2 Register at your provider's office - It's quick and easy to set up an account at your health care provider’s office during your next appointment. 3 Register by phone - Prefer to register for my chart by phone? Simply call the Mercy Health MyChart help desk at 844-552-4278. Please note, COVID-19 Vaccine scheduling is not available through the MyChart Help Desk.

When will I receive a copy of my medical record?from mercy.com

Please allow 30 business days for us to process your request. In some cases, the information you need may be stored at one of our offsite storage locations so additional time may be required to process your request. Please be sure to fill out the authorization form accurately. Inaccurate information on the form may cause delays in providing you with the information you requested.

Having trouble? Please contact us at

You may also pre-register for surgery, tests or treatment by phone using the links below.

Personal belongings

Please bring minimal personal belongings with you. You will want to leave valuables at home. The hospital is not responsible for lost or damaged personal property.

Payment

As a courtesy to you, we will file your insurance after discharge. Upon admission, you will be asked to pay a deposit to cover any estimated deductible, co-insurance or non-covered charges. If you need to make financial arrangements, please let the preregistration office know prior to service so as to avoid any delays on the day of service.

At the time of arrival

You will be asked to sign a consent for treatment and authorization to bill your insurance. We will make a copy of your insurance card and your driver's license or photo ID. If you have an Advance Directive or living will, we will make a copy of that. You will be given a copy of our Privacy Practices.

Medicare patients

We are required by federal law to ask you questions regarding other payment sources. Although you may have answered these in the past on other visits, we have to ask the questions each time you come for treatment except for recurring treatments 90 days. For patients spending the night, you will also be given a copy of your Medicare Rights.

Centralized credentialing

Providing quality, patient-centered care is our mission at HCA Florida Mercy Hospital. That’s why it’s important that we partner with physicians and other medical professionals (Providers) who have the necessary qualifications and credentials to provide quality, safe and compassionate medical care to our community.

Credentialing and privileging

Our rigorous credentialing process follows Federal and State regulatory requirements, as well as accreditation standards for verifying the education, training, licensure and current competence in order to ensure that privileges are only granted to qualified Providers.

Contact us

If you have any questions or concerns regarding physician credentialing, please contact our Medical Staff Office.

Remote access

Our hCare Access (VDI) solution securely allows physicians and staff access to HCA’s Information Technology systems without the use of security tokens (SecurID) or without having to be physically inside an HCA facility. This allows the Physicians to have a fast and easy solution to gain remote access to key systems.

Physician directory

Learn more about the practicing physicians at HCA Florida Mercy Hospital by browsing our physician directory. Our directory allows you to search providers affiliated with this hospital by entering a name, specialty, condition or location.

Physician careers

The physicians at HCA Florida Mercy Hospital have access to a vast network of support and advancement opportunities in the healthcare community. We continually seek physicians and specialists to join the dedicated and caring teams in our community.

How to contact Mercy Health MyChart?from mercy.com

If you have forgotten your password or for any problems using or logging into the app, contact the Mercy Health MyChart Help Desk at 844-552-4278 .

How to sign up for MyChart?from mercy.com

There are three easy ways to sign up for MyChart: 1 Register online - You may have been given a 10-digit activation code at your last doctor's appointment. If so, click here to register online. No need to worry if you don't have an activation code. You can still register for MyChart by providing a little bit of information about yourself. Click here to register without an activation code. 2 Register at your provider's office - It's quick and easy to set up an account at your health care provider’s office during your next appointment. 3 Register by phone - Prefer to register for my chart by phone? Simply call the Mercy Health MyChart help desk at 844-552-4278. Please note, COVID-19 Vaccine scheduling is not available through the MyChart Help Desk.

What is Mercy Hospital Springfield known for?from mercy.net

Mercy Hospital Springfield is known for its unique combination of leading-edge health care provided by a compassionate team. Our common goal is to provide you with high-quality care and an experience that is easier and more personal. You can count on us to focus on innovation, safety, and patient satisfaction.

What is the new pediatric emergency department?from mercy.net

A new, dedicated drop-off route and entrance, pediatric reception, triage and waiting areas means faster access to care and a safe space to guard children from situations in the adult ED that might seem frightening.

Electronic paystub (e-stub)

Keep track of your wages and PTO from this helpful website. You can get information 24/7 and paystubs are posted on the Thursday before payday.

Facility scheduler

Access your schedule, request time off and/or check your KRONOS time from the facility scheduler website, 24/7. Schedules are posted two weeks prior to the beginning of the next schedule cycle. To login, use your 3-4 ID and password created for the facility scheduler website.

Good Government Group (GGG)

The GGG is a grassroots employee organization made up of HCA staff throughout Florida, and we welcome the participation of our friends, family, physicians and volunteers in helping to improve healthcare in Florida. GGG provides a unique way for all our staff to become informed, involved and politically active.

HCA Hope Fund

The HCA Hope Fund is an employee-run, employee-supported 501 (c)3 charity. The goal of the HCA Hope Fund is simple: to help HCA employees and their immediate families who are affected by hardship. This includes disasters, extended illness/injury and other special situations. The fund provides emergency information, referrals and/or financial aid.

HealthStream

A variety of employee education courses can be taken from the comfort of your home.

OneHR Portal and HCA HR Answers

The OneHR Portal gives you convenient access to view your paystub (e-stub), update your certifications, HCARewards for insurance, view policies and procedures, make direct deposit changes, address updates, cashing in your PTO and much more. To access the OneHR Portal simply click on the link below and login as you would if you were at work.

Password reset

Password Reset is an application that helps you unlock or reset your Windows network account, Meditech account password, or HOST system password without calling the Help Desk. To use it, first create a profile, then follow the prompts to quickly reset or unlock your account.