md labs-patient portal

How do I get access to my Patient Portal?

You will need to register your email with CityMD and become web-enabled to gain access to your patient portal. Contact our Aftercare Department at 855-624-8963, and please dial "1" from the menu options. Can’t access your Portal account? Please visit Patient Portal (athenahealth.com) to reset your password or call our Aftercare Department.

Do I need to register for MD Labs online services?

This means the registration process is only required at the first time; if other products compatible with the MD Labs Online Services are purchased, these will be automatically activated and the user will be able to login using the account already created.

How do I contact MDL billing department?

MDL has received information from your ordering physician indicating patient responsibility for testing services. For further information on the specific nature of the bill, please contact MDL’s Billing Department at 877-333-9233. I have received a bill from MDL, but I have insurance. Can MDL file my claim directly with my insurance company?

Does CityMD accept payments through the patient portal?

Currently we do not accept any payments through our patient portal but you can pay online at View and Pay Bill (citymd.com) or for any billing related questions call 516-453-5640 (Mon-Fri 9am to 5pm). How do I reset my Portal password? To learn how to reset your password please click here. How do I contact CityMD?

How to contact MDL billing department?

For further information on the specific nature of the bill, please contact MDL’s Billing Department at 877-333-9233. I have received a bill from MDL, but I have insurance.

What should a physician interpret?

Your Physician should interpret or explain your laboratory test results in conjunction with information about your medical history, physical examination, and other test results, and provide you with medical advice, diagnosis or treatment.

Overview

MD Labs Online Services represents an effort to provide the perfect companion to the products released by MD Labs.

Initial setup

In order to be able to login and take advantage of the features provided by MD Labs Online Services, user is asked to complete the setup process in order to register the user account and activate the purchased product.

Login and utilisation

To login, user will have to go to the page of MD Labs Online Services and provide the Second Life avatar name or key (UUID) and the password chosen in the account registration step.

What is the Portal?

A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information.

What can I view in the Portal?

CityMD Patient portal allows you to view, download, and print your test results.

How to create a new Portal account?

You will need to register your email with CityMD and become web-enabled to gain access to your patient portal. Contact our Aftercare Department at 844-824-8963, and please dial "1" from the menu options.

Can I communicate with CityMD through the Portal?

Currently you are unable to communicate with CityMD staff through our portal, for any additional questions please call our Aftercare Department.

Can I pay my bill through the Portal?

Currently we do not accept any payments through our patient portal but you can pay online at http://www.citymd.com/paymybill or for any billing related questions call 516-453-5640 (Mon-Fri 9am to 5pm).

How do I access my lab test results?

Lab results are delivered to your patient portal account. Log in or register online. Please wait at least seven to ten days after your visit to view your lab results online.

My lab results have not been posted and more than two weeks have passed. What should I do?

In most cases, lab test results delivery times should not exceed two weeks. The most common reason for delay in receiving results is inaccurate or out-of-date personal information on record.