mamc patient portal

When will I be able to start using the MHS GENESIS Patient Portal?

While patients may be able to log on to the Patient Portal and explore it during the weeks leading up to the transition to MHS GENESIS, the Patient Portal will not be active until September 7, 2019. At that time, patients may begin using the Patient Portal to message their care teams, see their medical notes, look at their lab and test results, and more. Only medical notes, messages and results from September 7, 2019, or later will appear in the Patient Portal.

What is the MHS Genesis portal?

The MHS GENESIS Patient Portal is a secure website for 24/7 access to your health information, including managing appointments and exchanging messages with your care team. Along with the new electronic health record, the MHS GENESIS Patient Portal launched at Fairchild Air Force Base (AFB) in February 2017 and and later at Naval Hospital Oak Harbor, Naval Hospital Bremerton, and at Madigan Army Medical Center. On September 7, 2019, MHS GENESIS went live at CAL MED and all of its clinics.

How is MHS GENESIS different from CAL MED's current electronic health record systems?

With MHS GENESIS, all patient records will be found in one single records system. In addition, for the first time ever, all military branches will use one electronic health records system so that no matter where patients receive their care, their records will follow them.

When patients move, will their new military treatment facilities be using MHS GENESIS?

The Department of Defense has a multi-year plan for all military treatment facilities to transition to MHS GENESIS. CAL MED is in the second wave of military treatment facility to transition to MHS GENESIS. If patients go to a site without MHS GENESIS, their care teams will still be able to view their MHS GENESIS records through the Joint Legacy Viewer software. Patients should stay registered in RelayHealth and Tricare Online so that they can continue to use it if needed when they PCS.

What will I notice about what's new with MHS GENESIS?

With the MHS GENESIS Patient Portal, patients will now be able to directly request appointments and view provider notes. In addition, test and lab results will automatically appear in the Patient Portal.

Where is the Madigan testing tent?

The Madigan Testing Tent is located on Gardner Loop Road directly across from the Emergency Department. -All service members, TRICARE beneficiaries, Retirees and DoD personnel can be tested. -Bring your ID. -No Referral Required. -No appointment is Necessary.

What is an EOB in tricare?

What is an EOB? It’s an itemized statement that shows the action TRICARE has taken on claims filed by you or your provider. An EOB isn’t a bill. But it will identify what health care services you received and how your TRICARE plan will cover the costs.

Can you use ScriptCenter at Madigan Army Medical Center?

Lessen your wait time! Madigan Army Medical Center patients can use the new, automated ScriptCenter medication dispensary to get their refills.

Can you visit a tricare UCC without a referral?

Patients who use TRICARE Prime, or any other TRICARE plan, may visit any TRICARE-authorized network UCC for urgent care. Active duty personnel are not authorized urgent care clinic visits without a referral. Patients may find more convenience, shorter wait times and improved accessibility when visiting a UCC in the local community for non-emergency illness or injury requiring treatment within 24 hours. What is Urgent Care? Learn more.

How to contact Madigan Army Medical Center?

If you need an appointment, Please call the Puget Sound Military Appointment Center: 1-800-404-4506 or reach out to your Madigan health care team with by sending a Secure Message anytime it’s convenient for you on your computer, tablet or smartphone via the MHS GENESIS Patient Portal by visiting https://patientportal.mhsgenesis.health.mil

How to reach out to Madigan health care team?

Reach out to your Madigan health care team by sending a Secure Message anytime it’s convenient for you from your computer, tablet or smartphone via the MHS GENESIS Patient Portal by visiting https://patientportal.mhsgenesis.health. mil Aren’t signed up for the Patient Portal? Visit our MHS GENESIS Patient Portal page to learn more information about registration and use.

How to contact MHS nurse?

Call MHS Nurse Advice line for help 24 hours a day, seven days a week. (800) TRICARE (874-2273), Option 1. Access to Care Standards.

How to make an appointment with Puget Sound Military?

To schedule an appointment by phone, call the Puget Sound Military Appointment Center at 800-404-4506 to schedule an appointment with your provider. Madigan is expanding the availability of virtual appointments. As Madigan has reduced some of its non-urgent in-person appointments to limit possible exposure of both patients and staff to COVID-19, telehealth options are being implemented. Depending on your needs, a video or telephone appointment with your provider may be a booked as an alternative to an in-person appointment.

What is a secure patient portal?

The Secure Patient Portal is a secure system designed to help you manage your individual or family health care online. Using these online systems, you can:

What is a TOL portal?

The TOL Patient Portal (also referred to as "TRICARE Online" or "TOL") is the current secure patient portal that gives registered users access to online health care information and services at military hospitals and clinics.

What is MHS Genesis?

MHS GENESIS is the new secure patient portal for TRICARE. It will eventually deploy to all military medical and dental facilities worldwide and replace the TOL Patient Portal.

Can you see your health records in MHS?

As soon as your record is created, you’ll be able to see your health data in MHS GENESIS.