maine family planning patient portal

Is MaineGeneral’s Patient Portal secure?

Our portal uses a secure, well-established, third-party software system. All information sent to or from MaineGeneral’s FollowMyHealth ® Patient Portal or stored by MaineGeneral’s FollowMyHealth ® Patient Portal is encrypted in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

How secure is the FollowMyHealth® patient portal?

All information sent to or from MaineGeneral’s FollowMyHealth ® Patient Portal or stored by MaineGeneral’s FollowMyHealth ® Patient Portal is encrypted in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). All logins occur over secure connections (HTTPS).

Can a minor enroll in their own patient portal account?

Maine State Law does not allow minors to enroll in their own patient portal account. Please email: myhealthlink@cmhc.org for instructions on how to receive a proxy invitation.

How to schedule an appointment on FollowMyHealth?

The first is by using one of the appointment links—either clicking on the “Request” box under “Appointments” on the right-hand side of your MaineGeneral’s FollowMyHealth ® Patient Portal homepage or using the “Schedule an Appointment” link at the top of the homepage. Alternatively, you can navigate to the “My Providers” section of your FollowMyHealth ® account, and then select the provider you wish to see.

When will follow my health results be posted?

Starting Friday, April 16, the test results you see on the FollowMyHealth® patient portal will be posted there as soon as they come in. Faster turnaround of test results means you could see your results in the portal before your doctor sees them and calls you about them. You can choose to view your test results right away or wait until your doctor’s office contacts you about them. If you see your results and have questions, please contact your doctor first to ease your concerns.

How old do you have to be to get FollowMyHealth?

Family members who are 18 or older can sign up for their own FollowMyHealth ® accounts. For children ages 0 – 12, parents may fill out an application for a proxy account. For teens, the information available in the portal may be limited. Please ask your provider’s office for a Portal Proxy Application or come, with ID, to Medical Records, Hathaway Creative Center, 10 Water Street, Waterville, ME 04901. Use the East entrance and take the elevators to the 3rd floor.

How to find past medical records?

You can also use the "My Health" tab to look up past visits, vital signs, prescriptions, and immunization history. If you can’t find what you are looking for in the portal, don’t worry. Your complete medical record is available from our Health Information Services Department or the location you were seen. Please contact your provider’s office for information on how to obtain this information or call (207) 626-1441.

Can you use FollowMyHealth portal in Maine?

If you are a MaineGeneral patient and wish to join the FollowMyHealth ® Patient Portal, please click on the application and instructions below. You cannot use the portal until you sign up via an invitation email sent by us.